When you buy a new phone or tablet, you’re not just buying it as-is in its current state. Software is dynamic, and constantly updated. In a sense, then, you’re also making a bet that your device will keep working into the future, after countless rounds of mandatory system updates. And usually, it does! But every once in a while, something goes wrong. And for that small handful of consumers, that’s where the real trouble begins. [More]
Gateway’s exploits in customer non-service have found their way onto our pages before, so it wasn’t all that surprising that Rafael wrote us to complain that the company left him out to dry when his monitor crapped out shortly after his warranty expired.