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    • cancellation fee

      DirecTV Double Bills 75-Year-Old Widow, Won't Fix It, Then Debits Huge Cancellation Fee

      Here's a lovely story from the St. Louis Post-Dispatch. A unnamed 75-year-old widow says AT&T called her to offer their new U-Verse service with bundled TV, Internet and phone. She signed up, only to receive a phone call letting her know that the TV service wasn't available in her area yet, but would she like to sign up with DirecTV instead? She agreed, but DirecTV started doublebilling her as soon as her service started. After a few months of the runaround from DirecTV she called to cancel. More »

      2:34 PM on Mon Aug 31 2009
      By Meg Marco
      9,151 views, 73 comments

      Most discussed pecan 3.14159265: I know I'm not going to be loved for this one, but I think that clearly this woman shouldn't have more »

    • verizon

      In Which You Spend 3 Vacation Days Waiting For The Verizon Guy Who Never Comes

      Sounds like that Verizon guy is too busy making commercials to show up and install your DSL. Reader John-Paul just wants Verizon to keep their appointments... is that so much to ask? More »

      1:54 PM on Wed Jan 21 2009
      By Meg Marco
      7,752 views, 54 comments

    • best buy

      Best Buy Assembles Washer/Dryer Outside, Delivers It To Your Neighbor

      John ordered a washer and a dryer from Best Buy. First, he says Best Buy showed up early for the delivery, so naturally, John wasn't home. Then they assembled the pedestals for the washer and dryer on some gravel in front of his house, damaging them. After that, they left the appliances with his neighbor. More »

      1:41 PM on Tue Jan 20 2009
      By Meg Marco
      19,380 views, 54 comments

      Most discussed Saboth: I'm not sure where to get appliances from nowadays! BB? NO way. Sears? Hell now...CC? Long gone...hmmmm. Maybe amazon... more »

    • comcatastrophe

      Comcast Installs Cable In Your Gutter, Across Your Driveway

      For more than a year, says the Baltimore Sun, there were Comcast cables laying in the gutters, and across the driveways of a neighborhood in Hanover, MD. Why were they laying there? Because that's where Comcast installed them. More »

      4:30 PM on Tue Jan 13 2009
      By Meg Marco
      156,245 views, 90 comments

    • show us your verizon face

      "It's Been 35 Days, Can Someone PLEASE Properly Install FiOS?"

      Reader David has been trying to get his Verizon FiOS installed and running for 35 days now. He's escalated his complaint to the highest level and it seems that Verizon is simply powerless to fix the problem. We'd ordinarily suggest he cancel and use another company — but he's locked into Verizon by his homeowner's association. Even if he doesn't use it (and currently, since it's not working, he's not using it) he has to pay for it. More »

      11:36 AM on Fri Oct 31 2008
      By Meg Marco
      9,206 views, 38 comments

      Most discussed Homerjay is utterly...: HOA = EVIL. When shopping for a house, RUN, don't walk, from any house that is part of an HOA. more »

    • verizon

      When 9 Phone Calls Can't Get Your FiOS Installed, Email The CEO

      Reader Bill was getting the run around from Verizon— but he wasn't even a customer yet! His dramatic ordeal started on October 9th, and by the 16th he'd taken a full day off of work, called Verizon nine times and still he was without FiOS. More »

      10:35 AM on Fri Oct 17 2008
      By Meg Marco
      12,594 views, 32 comments

      Most discussed JMB: Maybe the headline should read "When 9 Phone Call Can't Get Your FiOS Installed, Support a Company That Actually Wants more »

    • bad install

      You'd Think Comcast, A Cable Company, Would Be Better At Installing Cable

      Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the "finished" installation of some cable outlets in her apartment. More »

      11:39 AM on Tue Oct 14 2008
      By Meg Marco
      29,695 views, 105 comments

      Most discussed JohnDeere: thats why you have the install done by professionals. i have always done all my home wiring. phones, cable, satellite. more »

    • ikea

      Help! IKEA's Delivery Guys Smashed My iPod!

      Reader Belinda's iPod and a few accessories were smashed by some delivery guys contracted by IKEA. When she tried to file a claim for the $500 worth of damage they did, she got the runaround until she eventually gave up and wrote to us. More »

      4:58 PM on Thu Sep 4 2008
      By Meg Marco
      20,110 views, 64 comments

      Most discussed SkokieGuy: Belinda, you don't indicate in your (long) letter, do you have and did you submit photos of the damage? Assuming you more »

    • success stories

      How To: Locate Someone Competent At Comcast

      Reader Jeff writes in to let us know that Comcast Frank and the Twitter team swooped in and rescued him from Comcast tech hell. More »

      11:17 AM on Tue Aug 19 2008
      By Meg Marco
      9,361 views, 29 comments

    • comcatastrophe

      Um, Comcast, Could You Maybe Not Randomly Dig Up My Property Without Asking?

      Reader Kyle, like so many of us, would rather Comcast not dig up his property without asking, especially when they are a) running cable for his neighbor b) mysteriously avoiding an area near the curb where they could have run the cable without disturbing his yard. To add insult to (landscaping) injury, when he asked the Comcast workers to stop digging they refused, and when he called Comcast to ask them to tell the workers to stop, they also refused, then hung up on him. More »

      1:31 PM on Wed Jul 30 2008
      By Meg Marco
      26,580 views, 180 comments

      Latest by crankitupyo: I think that the problem most people here have is a hatred for comcast. If you put the utility company more »

    • comcatastrophe

      Comcast Goes "Above And Beyond" By Taking 6 Weeks To Realize They Never Ran Your Cable Lines

      The Washington Post is the latest paper to attempt the problem of just why and how Comcast is able to suck as hard and as consistently as they do. They run through the usual suspects (too much emphasis on growth, Brian "Comcatastophe" Roberts makes $20 million a year, too much competition, not enough competition, people watch videos, it's Wednesday, I love lamp, etc.). Whatever the reason for Comcast's suckage, its not accidental, and we're thoroughly bored with the excuses, but we did enjoy the article for its obligatory "bad customer experience" anecdote — in which Comcast characterizes itself as going "above and beyond" for the consumer. More »

      11:52 AM on Wed Jul 23 2008
      By Meg Marco
      11,961 views, 46 comments

      Latest by Nakko: With less-compressed HD channels available for free over the air, plenty of other entertainment options like Netflix, online streaming, iTunes more »

    • lowes

      Lowe's Is Apparently Too Incompetent To "Build Something Together" With You

      Reader Scott really wanted to give Lowe's some money to install a new door in his house, but, sadly they were just too incompetent to actually do it. After a month and a half of incorrect orders, botched installations, and having to cancel his credit card because an employee from Lowe's called him up to ask for his mother's maiden name, Scott finally got a refund and vowed never to do business with Lowe's again. More »

      9:59 AM on Tue Jul 22 2008
      By Meg Marco
      10,704 views, 39 comments

      Latest by SawyerEurytion: This may be a dead conversation, but I just wanted to add in my story. I ordered a security door and more »

    • bad install

      Car Stereo Company Tries To Install GPS, Causes $12,398.54 Damage To Your Car

      Reader Brandon took his recently purchased 1996 BMW M3 to a car stereo installation company to have a stereo, speaker set, and GPS system installed. When he got his car back, he noticed that the climate control system was no longer functioning the way it used to. Hot air was leaking from his air ducts when he selected cold air. After a few unsuccessful attempts to get the car stereo installation shop to repair the damage they caused, Brandon took the car to some BMW experts and found out that the botched installation had caused over $10,000 in damage to his car. Brandon then tried to get the car stereo shop's insurance company to pay for the repairs, but they denied his claim on the basis that procedures used for the installation were typical. Brandon says he then took the car stereo shop to small claims court. but the judge ruled against him because the car stereo shop employees claimed that he entered into a oral contract to release them from liability in exchange for a partial refund. Brandon claims he never entered into such a contract. Read his story inside. More »

      11:00 AM on Mon Jun 30 2008
      By Meg Marco
      33,910 views, 117 comments

      Most discussed Bladefist: if you buy a stereo from crutch field, they send you a complete instruction set how to do it. Anybody more »

    • bad install

      Comcast Digs Up Your Patio After You Asked Them Not To And Other Assorted Humiliations

      Reader Shannon has been without a working phone in her home office for the past 16 days thanks to Comcast. This has her in a bad mood, but she's also a little ticked off because they sent over a bunch of guys who didn't understand her when she told them not to dig up her patio. More »

      1:05 PM on Wed May 21 2008
      By Meg Marco
      14,805 views, 51 comments

      Latest by luz: Sale, pero por lo menos no hicieron popo en tu casa, ni tormentaron a ningunos gatitos. more »

    • bad install

      Circuit City Will Not Refund Your $169 Even If The Local News Calls On Your Behalf

      Tiffany Byrd hired Circuit City's Firedog to install her 40-inch Samsung TV over her (fake) fireplace. When she told the Firedog rep that she wanted the TV above a "fireplace," Firedog told her it would cost an extra $169 because fireplaces were often made of brick and other substances that make it difficult to attach TVs. Tiffany told them that her fireplace was fake and the wall above it was normal drywall. Firedog said that if the tech got to her house and found that the fireplace was indeed fake, her extra $169 would be refunded. The tech installed the TV with no problems and noted on her receipt "Basic wall installation. Waive Charge." Now Circuit City is refusing to refund the money and not even a call from her local TV news station could compel Circuit City to change its mind. More »

      10:35 AM on Wed Apr 23 2008
      By Meg Marco
      13,130 views, 49 comments

      Latest by csmpez: $400 is nothing to have the peace of mind of having the plasma or LCD TV installed correctly on the more »

    • bad install

      Verizon Won't Install Your DSL, But Wants $79 To "Disconnect" It

      If you can't free up any time from 9-5 on a weekday to have your Verizon DSL installed, the company will still bill you for the "service" you're not receiving says reader Joshua. If you'd like them to stop doing this, they'll charge you a $79 disconnect fee. More »

      11:13 AM on Tue Apr 8 2008
      By Meg Marco
      7,125 views, 31 comments

      Latest by Consumer007: This is a good example of an incomplete story - did he escalate? He should have, obviously. Like the other more »

    • bad install

      Sears' "Ultimate Appliance Promise" Vs. Reality

      Reader David writes in to contrast the Sears Ultimate Appliance Promise ("a promise only Sears can make") with reality. He notes that although there's a cute graphic on the "promise" that implies that Sears will deliver every day of the week... he had a hard time getting Sears to deliver no matter what day of the week it was: More »

      1:30 PM on Wed Feb 13 2008
      By Meg Marco
      7,140 views, 54 comments

      Latest by dlinkwit27: @Lizawithazee: "Every single one of them blamed internal process shortcomings for being unable to help." Because that is the problem. more »

    • bad install

      Best Buy Randomly Delivers Your New Stove In The Middle Of Your SuperBowl Party

      Reader Jennifer wanted a new stove so she could cook delicious vittles for noshing during the SuperBowl. Sadly, she bought her stove from Best Buy, so instead of having a new stove for her party, she had a new stove delivered during the SuperBowl while she had a house full of guests. She launched an EECB (Executive Email Carpet Bomb) on them and CC'd us so we could listen in. More »

      11:23 AM on Tue Feb 5 2008
      By Meg Marco
      15,329 views, 101 comments

      Latest by SkokieGuy: To help Jennifer by recommending where she should buy her dishwasher, don't we have to know where she lives? I will more »

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    • 1-18 of 31 for "bad install"

    New York, 7:06 PM
    Sun Nov 15
    7 posts in the last 24 hours

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