Consumerist
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bad install
Comcast Digs Up Your Patio After You Asked Them Not To And Other Assorted Humiliations
Reader Shannon has been without a working phone in her home office for the past 16 days thanks to Comcast. This has her in a bad mood, but she's also a little ticked off because they sent over a bunch of guys who didn't understand her when she told them not to dig up her patio. More »
bad install
Tiffany Byrd hired Circuit City's Firedog to install her 40-inch Samsung TV over her (fake) fireplace. When she told the Firedog rep that she wanted the TV above a "fireplace," Firedog told her it would cost an extra $169 because fireplaces were often made of brick and other substances that make it difficult to attach TVs. Tiffany told them that her fireplace was fake and the wall above it was normal drywall. Firedog said that if the tech got to her house and found that the fireplace was indeed fake, her extra $169 would be refunded. The tech installed the TV with no problems and noted on her receipt "Basic wall installation. Waive Charge." Now Circuit City is refusing to refund the money and not even a call from her local TV news station could compel Circuit City to change its mind.
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Circuit City Will Not Refund Your $169 Even If The Local News Calls On Your Behalf
Tiffany Byrd hired Circuit City's Firedog to install her 40-inch Samsung TV over her (fake) fireplace. When she told the Firedog rep that she wanted the TV above a "fireplace," Firedog told her it would cost an extra $169 because fireplaces were often made of brick and other substances that make it difficult to attach TVs. Tiffany told them that her fireplace was fake and the wall above it was normal drywall. Firedog said that if the tech got to her house and found that the fireplace was indeed fake, her extra $169 would be refunded. The tech installed the TV with no problems and noted on her receipt "Basic wall installation. Waive Charge." Now Circuit City is refusing to refund the money and not even a call from her local TV news station could compel Circuit City to change its mind.
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bad install
Verizon Won't Install Your DSL, But Wants $79 To "Disconnect" It
If you can't free up any time from 9-5 on a weekday to have your Verizon DSL installed, the company will still bill you for the "service" you're not receiving says reader Joshua. If you'd like them to stop doing this, they'll charge you a $79 disconnect fee. More »
bad install
Sears' "Ultimate Appliance Promise" Vs. Reality
Reader David writes in to contrast the Sears Ultimate Appliance Promise ("a promise only Sears can make") with reality. He notes that although there's a cute graphic on the "promise" that implies that Sears will deliver every day of the week... he had a hard time getting Sears to deliver no matter what day of the week it was: More »
bad install
Best Buy Randomly Delivers Your New Stove In The Middle Of Your SuperBowl Party
Reader Jennifer wanted a new stove so she could cook delicious vittles for noshing during the SuperBowl. Sadly, she bought her stove from Best Buy, so instead of having a new stove for her party, she had a new stove delivered during the SuperBowl while she had a house full of guests. She launched an EECB (Executive Email Carpet Bomb) on them and CC'd us so we could listen in. More »
bad install
In April of 2006, Deborah replaced her daughter's DirecTV receiver. When the technician was installing the line to her daughter's bedroom, he accidentally shoved his foot through the Deborah's ceiling.
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DirecTV Installer Crashes Through Your Ceiling, Won't Repair The Damage
In April of 2006, Deborah replaced her daughter's DirecTV receiver. When the technician was installing the line to her daughter's bedroom, he accidentally shoved his foot through the Deborah's ceiling.
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bad install
FiOS Installation Woes: 5 Attempts In Almost Two Months
David and Jenn were sick of Comcast's unreliable service and decided to switch to Verizon FiOS. It only took 5 appointments and nearly two months. More »
bad install
Verizon Loses Your Order, Tries To Install FiOS Without Permission, And Disconnects Your Phone
It has now been 72 hours since Verizon took control of reader Matt's phone, according to his new website www.verizon-fios-sucks.com. He originally tried to order FiOS way back in November, but when no one called to schedule an installation, he was told that his order didn't exist and would need to reorder. More »
bad install
Four Months Later, The Fridge You Paid Sears To Remove Is Still Sitting There
As with many of the real life stories on your site, ours is filled with astonishment, confusion and anger. It began in August of this year and continues until today. I write to you mainly so that other avid readers of your site may consider whether or not they should ever make a major purchase from Sears, and of course with the small hope that of the two or three staff at Sears who care about customer service would respond and end this saga for us.More »
warranties
Sears Takes 2 Months And 4 Appointments To Fix Improperly Installed Washer
On Sept. 1 2006, I purchased a Kenmore HE2 Washer and Dryer from a Sears store located in Richmond, VA. These were full-sized units with the dryer stacked on top, and it was installed inside a utility closet in my kitchen by Sears technicians. I paid an additional $233 for a 5-year warranty for the washing machine.As I will document below, Sears failed to live up to its warranty on multiple occasions, and because of this negligence my home has experienced considerable water damage.More »
show us your verizon face
UPDATE: Make That 3 Months And 3 Techs Later And Your Verizon FiOS Might Get Installed
Thomas updates us:When I pulled into my apartment complex last night I remember that I had a package waiting for me at my office. I passed a guy in a red coat who was exiting the office and didn't think anything of it. I got my package (a great little xmas tree my mother sent my gf and I) and walked over to my building to see the man in the red coat standing at the door to the building. I approached and asked him if he needed to be let in and he said "Yeah, I can't figure out how to call apartment 211 on this thing. I'm with Verizon, I need to fix her fiber line." More »
show us your verizon face
Two Techs and Two Months Later, Your FiOS Still Isn't Installed
One day after work I pull into my apartment complex and notice that there are quite a few Verizon trucks and vans parked outside of our apartment office accompanied with "SIGN UP FOR FiOS TODAY" signs plastered just about everywhere you can see. At first I shrugged this off because I am not, and have never been, a fan of Verizon. Then my girlfriend gets home and suggests we at least check it out. So we go over to the little reception they are having and talked to a nice girl about the speeds of their FiOS internet (which is what I was interested in) and the HD TV (what my girlfriend was interested in). More »
bad install
Comcast Tech Leaves Halfway Through Install, Tells Boss He's Done
Bob Garfield usually writes a blog about advertising and marketing for Advertising Age. Yesterday's post was a change of pace for Bob. It's called: "Comcast Must Die." More »
bad install
Lowe's Removes Your Carpet, Disappears For A Month
Rebecca was sick of her old wall-to-wall carpet and hired Lowe's to remove the old stuff and install some new laminate flooring and some new carpet as well. More »
Verizon Continues Weird, Pointless Flame War With Networkworld Blogger
Here are the facts of the case as we know them:
Here are the facts of the case as we know them:
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Verizon: There Was No Fire. Fire Department: Yes, There Was A Fire.
We're feeling philosophical this morning after being confronted with two very different accounts of what went on at a small house on Pine Grove Street in Needham, Mass. Was there a fire? Was there not a fire? What is the definition of fire, anyway? More »
show us your verizon face
