NEW YORK, 7:24 AM, WED JUL 9 | 20 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

bad customer service

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credit cards

Angry Capital One CSR Closes Account For Asking Too Many Questions, Then Hangs Up On Customer

As much as we complain about customer service reps, it's wise to remember that they hold the advantage when it comes to your account. We don't know whether our reader Chris was too rude to his outsourced call-center buddy or whether the CSR was just having a really bad day, but apparently things got out of hand when Chris called in to find out what was going on with his credit card account.

When I asked for more details, the representative (who sounded like he was from India), took vengeance on my account and told me he was closing the account and that there was nothing I could do. When I asked for his manager, he said “There is nothing he can do, the account is closed.” —CLICK— And that was the sound of him hanging up the telephone.

Chris says the CSR didn't even read him any account closure notice first.

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12:51 PM on Fri Jun 13 2008
By Chris Walters
10,198 views, 59 comments

Latest by Rusted: @RandomZero:Ah no. I had the misfortune of dealing with an Indian call center and their English I understood. My English is a mixture of Mid Atlantic, Southern, and Mid Western dialects. The did not understand me. Funny that I used more »

bad customer service

AOL Tops MSN Money's Customer Service Hall Of Shame

Earlier this week, MSN Money published the results of a national Zogby poll they commissioned on who delivers the worst customer service. The winner was AOL, ranked "poor" by 47% of respondents, while Comcast came in second with 42% suckage. Sprint ranked third at 39%.

"We've seen a fall in customer service as we've gone into a recession," says a customer service consultant in the article. "As the cost cutting occurs . . . they start to cut the wrong things." But that implies that AOL had good customer service before the recession, doesn't it? Wait, what?

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5:39 PM on Fri May 30 2008
By Chris Walters
2,843 views, 25 comments

bad customer service

Former Time Warner CSR Arrested For ID Theft

A woman in Cincinnati was arrested this week and charged with two counts of identity theft and two counts of theft, for allegedly stealing the credit card information of a customer who was paying a bill in November 2007. Time Warner fired her when the investigation started and it appears no other customers were affected, but it's a good reminder to stay on top of your credit report at all times. More »

1:50 PM on Wed May 28 2008
By Chris Walters
4,498 views, 34 comments

injuries

Cut Your Hand At Kmart? The Manager Will Provide Paperwork Instead Of Help

Paul reached into a clearance bin at Kmart and cut himself on a rotary blade. Blood everywhere, fingertips flying like chunky confetti, you can imagine the scene (oh wait, we just did for you). He went to the customer service desk to ask for help and was greeted with an annoyed store manager who was concerned about two things only: whether or not there was any "contaminated area" to clean up, and getting Paul to fill out some paperwork for insurance purposes. What she wasn't concerned about was helping Paul in any way, even after he explicitly asked for help, as the following exchange makes clear. More »

1:17 PM on Fri May 23 2008
By Chris Walters
19,007 views, 98 comments

Latest by RvLeshrac: @Buran: "Sorry" lowers lawsuit *rates*, but it increases your chances of being successfully sued. If you don't say "sorry," and you win 9/9 lawsuits before they reach a jury, you're better off than if you DO say "sorry," and you lose 1/1 more »

bad company

This Online Pet Store Has Rabies

On the surface, Hands-N-Paws caters to owners-n-their-dogs, but the company's real stock in trade is being hilariously rude to its customers. When someone asked them to cancel an order immediately, they wrote back, "No..not immediately, when we can get round to it." When another person threatened to report them to the Better Business Bureau, they wrote back, "File it. Blackmail gets you nowhere, honey." They even have a "Hall of Shame" on their website where they list the email addresses of customers they hate most of all. This is why we make all of our cats' clothing out of old newspaper. More »

5:00 PM on Thu May 15 2008
By Chris Walters
11,379 views, 117 comments

Latest by n/a: @B: I agree. I've met several people that LOVE animals but could care less for humans. more »

bad customer service

Target Employee Says Whatever She Feels Like At The Time

Abbey is annoyed with a woman who works at the new Target store in Washington, D.C., because the woman lied to her and wasted her time:

One of my roommates just got a Wii, so I decided to go to Target and get "Wario Ware: Smooth Moves."  Before hitting the store, though, I gave their electronics department a call to see if they had the game in stock.  A woman in electronics picked up the phone and when I asked her if she had the game, she quickly said, "Yeah, we've got that in stock."  So I got up off my couch and walked over to the Target to buy my game.

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6:18 PM on Wed May 14 2008
By Chris Walters
26,198 views, 124 comments

follow up

EBay Decides To Contact Tim About His Laptop Auction Problems

Timothy, our hapless eBay seller who kept having problems listing his laptop on the auction site, was contacted by a Real Live Human from eBay the day after we posted his story. "Garrison" apologized for the frustration, and said he'd be making a note on Timothy's account to keep it from getting shut down by other agents. He also suggested several listing options that were pretty well-covered by our commenters in the original thread. More »

4:07 PM on Fri May 9 2008
By Chris Walters
10,627 views, 42 comments

repairs

It Took 10 Emails, 4 Faxes, 40 Phone Calls and 7 Months To Get Acer To Replace Laptop

Scott in Ireland writes in with proof that it's not just American/Canadian consumers who get screwed by bad customer service. When his new Acer laptop went kaput, it took him over half a year to finally get a working, equivalent replacement—and after all that, Acer told him they wouldn't extend his warranty for the time he was without a laptop. More »

7:42 PM on Thu May 1 2008
By Chris Walters
3,983 views, 25 comments

shipments

FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant

We get that accidents happen. What we don't get is why FedEx won't tell this guy what happened to his laptop—why it went out for delivery, why it got returned back to the warehouse, why it was then reported damaged and undeliverable, and finally why the person he was sent to for help keeps stonewalling him by responding that his questions are irrelevant. More »

1:39 PM on Thu Apr 24 2008
By Chris Walters
11,748 views, 60 comments

prepaid

AT&T Won't Sell Man GoPhone Because It Can't Verify His Credit History

Nathan's been having trouble this week buying a prepaid GoPhone from AT&T Mobility's website. He finally found out the reason: they couldn't verify his credit history. This is confusing because it's a prepaid GoPhone and because his credit history is superb. "Cheryl refused to transfer me. I asked her if she was in any way motivated to find out what was wrong with their system and help me, and, to her credit, she answered honestly with a simple 'no.'"
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8:58 PM on Fri Mar 28 2008
By Chris Walters
9,715 views, 63 comments

Latest by ConsequencesIX: Terrorists use Tracphones, they don't call wireless companies and try to set up accounts. more »