Any Of These Phrases Should Have Alerted Staples That There Is A Problem Here. None Did.

Any Of These Phrases Should Have Alerted Staples That There Is A Problem Here. None Did.

(Thanks to Karen!)

This Is Why You Don't Use FreeCreditReport.com

This Is Why You Don't Use FreeCreditReport.com

Jesus from South Texas signed up for credit monitoring at the notoriously scammy FreeCreditReport.com. He never received the confirmation email and wasn’t able to access his account, so he never used it, but forgot to call to cancel it. After three months he realized he was being charged $15 a month as per their terms of service, so he went to their site to retrieve his login credentials and was told the account didn’t exist. After that, it took him 4 calls to get the account canceled, and they would only refund him for one month of service. One of their CSRs tried to scare Jesus into keeping the account open because there had been some “suspicious activity” in his credit history that he’d be wise to monitor. Then they told him there is no phone number or email for their “customer satisfaction department”—it can only be reached through snail mail.

Worst Company In America 2008: Preliminaries: Frontrunners

Worst Company In America 2008: Preliminaries: Frontrunners

Early leaders in Worst Company in America 2008 preliminary voting round: Comcast 21%, Best Buy 8%, Bank of America 5%, Fox News 5%, Walmart 5%, Countrywide 4%, Verizon 3%, AT&T 3%. Somewhere in our heart is a flicker of hope that dark horse Video Professor will pull into the running (currently with 0% of the vote). Voting for who gets to be seeded in the tournament brackets is still open, cast yours today.

Worst Company In America 2008: Preliminaries

It’s time to vote on which companies will get to compete in Consumerist’s Third Annual Worst Company In America contest. This year, you nominated 121 different companies, a new record. The poll is inside. You get one vote. The companies receiving the most votes will get seeded in our March Madness-style brackets. Then the clash of the customer service midgets commences! Note: because there’s 121 companies, the poll may take some time to load.