Charter Communications Rep Says Cable Companies Taking Over
All Streaming Video On May 1st

Charter Communications Rep Says Cable Companies Taking Over All Streaming Video On May 1st

The Charter Communications CSR who spoke with Dustin has some pretty astounding news about what’s on the horizon for all of us. It looks like starting May 1st, cable companies will have total, FCC-sanctioned control over streaming video and will take down all competing services. [More]

Hey Online Shoppers, Please Don't Agree To Withdraw Negative Reviews

Hey Online Shoppers, Please Don't Agree To Withdraw Negative Reviews

Jessica Palmer at the blog Bioephemera recently had a bad run-in with a bookseller on Amazon, which she talks about at great length in a post. The mistake she made, she says, was that she didn’t exercise due diligence in researching the seller for complaints, and she didn’t read through all the many reviews on Amazon to see if the negative ones demonstrated a pattern. But her bigger issue is that there’s still no way to shame a bad retailer the way local news stations do with local brick and mortar stores, which is why it’s so important to stick by your complaints once you make them. [More]

Crazy Cruise Line Telemarketer Pulls Out Every Trick In The Book

Crazy Cruise Line Telemarketer Pulls Out Every Trick In The Book

John Tedesco of the San Antonio Express-News was badgered last week by a telemarketer who wouldn’t take no for an answer. He decided to keep her talking for a while to see how many ways she’d try to get him to hand over his credit card number for a “free” cruise. Here were all the tricks she used during her sales pitch. [More]

Video Professor Goes After TechCrunch, Washington Post Over Scam Accusation

Video Professor Goes After TechCrunch, Washington Post Over Scam Accusation

The people at Video Professor, a mail order company that lures in customers with words like “free” and “trial” and then hits them with $290 in charges, are drifting back to their old habits again. They don’t like it when people accuse them of being a scam, even though they deliberately minimize or leave out altogether the expensive details of their offer, and even though hundreds of people have complained about difficulties getting refunds. This time, the targets are TechCrunch and the Washington Post, but as usual the whole “silence my online critics” strategy has backfired. [More]

Monster Cable Awakens From Slumber, Sues Another Company

Monster Cable Awakens From Slumber, Sues Another Company

Well, that didn’t last long. Back in January, we were hopeful that Monster Cable had seen the error of its stupid ways and stopped suing everyone but the dictionary for using the word “monster” in their title. They were just hibernating, it seems, and now they’re back and bullying another company—this time a family-owned transmission manufacturer in Florida named Monster Transmission.

Couple Can't Get Rid Of Cellphones No Matter What They Do

Couple Can't Get Rid Of Cellphones No Matter What They Do

The sales rep did his song and dance and insisted that I test out the phone service for 2 weeks. I said no a few times but he wouldn’t hear it. Well, he gave me 2 phones and 2 phone numbers. No credit check, no money whatsoever. I walked out of the store with 2 free phones and some paper work.

United Sells Family's Tickets To Someone Else, Ruins Once-In-A-Lifetime Vacation, Then Won't Admit It To Insurance Company

United Sells Family's Tickets To Someone Else, Ruins Once-In-A-Lifetime Vacation, Then Won't Admit It To Insurance Company

  • Holding $5,000 in tickets from a family for six months, then telling them the day before that the flight has been canceled;
  • When confronted with the fact that the flight hasn’t been canceled, telling the family that the reservation has been lost;
  • Finally admitting that they’ve bumped the family from the flight and were lying about the cancelation and the lost reservation;
  • Offering replacement seats on multiple planes and days, splitting the family up on different flights and depositing them at different islands;
  • Offering to get them there 5 days into a 7 day vacation, part of which was scheduled to spend time with a family member who was dying in a hospice in Hawaii;
  • Refusing to write a letter on the family’s behalf so that they can collect their insurance payment on the house they rented but never used.

With one act of disregard, United destroyed the vacation, cost the family over $10,000 in house rental fees that they can’t get back, and forced them to cancel the trip. The dying family member they didn’t get to see passed away in early June.

TicketsMyWay: Sell Tickets You Don't Have, Keep Money, Threaten Customers, Profit!

TicketsMyWay: Sell Tickets You Don't Have, Keep Money, Threaten Customers, Profit!

There is a company by the name of Ticketsmyway.com (Event Tickets LLC) that has the scam of the century running. Their operations run like this.

Creative Sparks Customer Revolt When It Tries To Silence Third-Party Programmer

Creative Sparks Customer Revolt When It Tries To Silence Third-Party Programmer

Creative’s executive team will be coming in to quite a mess Monday morning, thanks to its VP of Screw Ups, Phil O’Shaughnessy. Friday morning, he posted a warning on the Creative customer forums that told programmer Daniel_K to stop writing his own drivers for their X-Fi sound cards. The cards still won’t work on Vista over a year after the OS was released, because Creative hasn’t released drivers for them—but by Mr. O’Shaughnessy’s account, Daniel_K is “stealing” from Creative by making the cards work. Then the weekend happened.