You might think that a company like Mozy, which sells secure online backup services, would be able to troubleshoot common technical issues that are directly related to its business. After all, surely Heather isn’t the only customer to have problems with her initial backup hanging for several days in a row. But instead of offering useful assistance, Mozy’s tech support person told Heather that the problem was that “wireless internets don’t like lots of files flying through the air.” Wow, that must really cause problems with Mozy’s business model. [More]
backups
Apple Offering Free Repair Or Replacement On Some Time Capsules
By 7.12.10
If you were one of the early adopters for the Apple Time Capsule back in 2008 and yours won’t power up, you might be able to get it repaired or replaced for free, or get a refund for repairs you already paid for, reports TUAW. To see if you’ve got a recalled model, look for a serial number between XX807XXXXXX and XX814XXXXXX. [More]
Get Your Data Out Of Google
By 9.24.09
If you’re like the average Google user, you’ve now got a lot of personal data—emails, addresses, calendars, documents, photos and videos, maybe even health records—in their system. This is fine with them, because the Google Hive Mind needs all of this data to eventually become self aware and enslave us. However, if you ever want to get that information out of Google, the company has created something they call the Data Liberation Front to make it easier for you.
Kodak Gallery Holds Photos Hostage, Then Deletes Them
By 6.2.09
A lot of people out there on the Interwebs apparently didn’t read our article about Kodak Gallery, and their photos were deleted from Gallery starting two weeks ago if they didn’t either pay up or make a photo print purchase. Many customers were fully aware of the deadline, but since Kodak provided no easy way to export full-size photos from the galleries, they were forced to download thousands of files one. at. a. time.
Kodak Gallery Improves Its Photo Storage Policies, Becomes A Valid Option Again
By 4.18.09
We recently trashed Kodak Gallery, and rightly so, for providing the least value of any online photo storage/printing service. Now we take that back, because with a simple change to their terms, they’ve suddenly become a viable choice again—provided you meet a couple of conditions.
Kodak's Overpriced Photo Site Will Delete Your Photos If You Don't Spend Money
By 3.23.09
Kodak Gallery is a poor choice for online photo storage. As of this month, they’ve changed their storage policy so that now you must spend a minimum amount—$4.99 or $19.99, depending on whether you’re under or over 2GB of storage—every 12 months or your pics will be deleted. By comparison, Shutterfly has no minimum spending requirement and unlimited storage.
EMI Says You Can't Store Your Music Files Online
By 4.22.08
Today, MP3tunes’ CEO Michael Robertson sent out an email to all users of the online music backup and place-shifting service MP3tunes.com, asking them to help publicize EMI’s ridiculous and ignorant lawsuit against the company. EMI believes that consumers aren’t allowed to store their music files online, and that MP3tunes is violating copyright law by providing a backup service. (And we’re not using a euphemism here—it really is a backup/place-shifting service and not a file sharing site in disguise.)
6 Reasons To Keep More Than One Credit Card
By 1.19.08
Keeping a second credit card won’t lead to financial ruin, and may prove useful in several situations. Bankrate offers six reasons to stash away a spare card.
