Mike sent us two stories of back-to-back merchandise fiascos with orders he placed on Sears.com for in-store pickup. What’s worse, the problems can’t just be blamed on a lone rotten employee, or attributed to bad luck—several Sears stores were involved. Our verdict: there’s something seriously messed up with the Sears fulfillment chain, and it’s not worth your time or energy to bother with it. But you knew that already, right?
By October 17, 2008