For years, consumer advocates have been calling for legislation that would make it illegal for rental car companies to rent out or sell vehicles that are currently under a safety recall. That notion is inching closer to becoming a reality with the introduction of the Raechel and Jacqueline Houck Safe Rental Car Act. [More]
Have you noticed that anytime a company charges something labeled a “convenience fee,” it only angers customers more? For example, a recently filed class-action claim alleges that car rental biggie Avis didn’t fully disclose the details of the convenience fee it charges customers who rent vehicles equipped with E-Z Pass devices. [More]
Every year, several million cars are recalled for repairs that cover everything from the most minor safety concerns to potential death traps. But some rental companies continue to hire out vehicles that haven’t been repaired, even months or years after the recall announcement. [More]
TSA agents get a bad rap here and elsewhere, so when one of them acts like a human being, nay, a super human being, it is our duty to inform you. Alanna had one such experience this morning when a TSA agent went extremely out of her way to help Alanna get her cellphone from the rental car she had locked it in. This was very helpful because the rental office only opened a half-hour before her plane took off. [More]
When Lauren reserved a car rental through Priceline last week, she checked out the fine print to see if she’d have to pay any age-related extra fees, and according to Priceline what she bid would be the total price. Now Avis is telling her Priceline is wrong and she’ll have to come up with more money at the rental counter. [More]
K.G. writes that she used her Mastercard to pay for a car rental from Avis. The card issuer, Consumerist darling USAA, assured her that the card provided insurance coverage for rental cars. Good to know! Except for how the insurance claim was denied, possibly because she used a coupon for the car rental. No one is entirely sure. The bill went straight to a collection agency without ever giving K.G. an opportunity to, um, actually pay it. Now she’s being penalized for ducking a bill she was never sent, and still can’t get a straight answer out of any of the companies involved. [More]
During my break I made a reservation to rent a car from Enterprise. My flight was delayed and when I got to my destination, all Enterprise’s cars were gone. However, they did tell me that AVIS was price-matching Enterprise’s rates and so I was able to go over to the AVIS desk and get a car for roughly the same price. This was a good thing too as it was holiday time and otherwise I would be paying roughly triple. So, something to remember if you ever find yourself in a similar situation, call up one of the rental places “co-optetitors” and see if they’ll give you a similar car for similar price. As for the logic behind them taking your reservation only to sell it out from under you, well, that’s a story for another day.
Here’s about 385 working discount codes and coupons for National, Enterprise, Budget, AVIS, and HERTZ, courtesy of Fat Wallet. The post says they’re all tested as of 6/30/07. If you have trouble using any of the codes, read through the pages of messages for tips and pointers.
According to an Avis press release, soon you will be able to turn your rental car into a portable wi-fi hot spot. Yay, internet while driving. We suppose this is more awesome than driving around searching for an open network or a Panera Bread….
Get free iTunes downloads every time you rent directly from AVIS. 1-4 days = 5 tracks, 5+ days = 10 tracks. More Than Points tells us how it’s done:
A complaint and a tip, all in one email, what a happy day, albeit not one for Avis car rental.