Bad Manners: Walmart Borrows Your Car Without Asking

Bad Manners: Walmart Borrows Your Car Without Asking

My parents had a similarly horrible experience at Walmart last year here in South Edmonton Common, Edmonton, AB. They took their car into get an oil change, and left it there to do other errands. When they got there, the clerk at the desk could not ‘find’ their car and got all nervous. After about 15 minutes of ‘checking the lot’ the clerk gave in and said one of the mechanics had taken their car to go pick up a friend who’s car had broken down! My parents immediately got the manager involved, and the manager seemed to be taking the appropriate actions, and when the tech came back ~10 minutes later he wasn’t even apologetic about stealing their car to get his friend, he seemed to think he had the right to! My parents, being the nice pushovers they are, and seeing it as someone helping someone else and no harm was done other than ~20 minutes of time let it go. Walmart even made them pay for the oil change! The manager said he would call them back with a resolution, but none ever came.

Jonny’s parents should have explained to the manager that they charged $5.00 a minute for unauthorized car rental. —MEGHANN MARCO

Consumerist Confessions: Tell Us About Cars…

Consumerist Confessions: Tell Us About Cars…

The Consumerist is interested in hearing from car salespeople and customer service representatives in the automotive field. We’re looking for tips related to buying a new or used car. If you are or once were a car salesperson or worked in a car dealership and would like to confess, write to us at tips [at] consumerist [dot] com.