Consumerist
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attn: ceo
Get More Repeat Business With Better Customer Service. Duh.
Were you sleeping off a hangover during Intro To Fundamental Business Principles? More » -
attn: ceo
4 Signs Your Customers Hate You
If you answered "yes" to any of the four questions, your company may be engaged in what an article, "Companies And The Customers Who Hate Them" in the Harvard Business Review calls "adversarial value-extracting strategies." More »
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