The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. [More]
E-Mail To Apple CEO Gets AT&T To Unlock Customer's iPhone
By March 20, 2012
The late Apple chief Steve Jobs was notorious for replying to customers’ e-mails, though not always in the most professional manner. New CEO Tim Cook may not be e-mailing people back directly, but it looks like someone in his office is checking the inbox. [More]
Worst Company In America Round One: AT&T Vs. Verizon
By March 19, 2012
Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. [More]
AT&T Writes Check To Victor In Small Claims Court Suit
By March 19, 2012
Even though AT&T had seemed quite intent on either appealing or coming to a different settlement with the California man who won a small claims court lawsuit against the company for throttling his so-called unlimited data plan, it now looks like the Death Star forces have retreated from this battle. [More]
Nearly Half Of AT&T Unlimited Customers Could Save By Switching To 300MB Plan
By March 15, 2012
While many, many AT&T wireless customers with so-called unlimited plans are justifiably furious at the company for throttling data speeds after a subscriber uses 3GB in one month, the results of a new survey show that nearly half of people with unlimited plans aren’t even using 300MB each month. [More]
AT&T Offers To Discuss Settlement With Man Who Won Throttling Lawsuit
By March 14, 2012
UPDATE: While both the AP and CNET reported that the letter from AT&T’s lawyer “threatened to shut off his service if he didn’t sit down and talk with them,” AT&T has reached out to Consumerist to clarify that the letter only threatens to terminate the customer’s service only if he signed the nondisclosure agreement and then violated the terms of that agreement. We have subsequently confirmed this with a source who has seen a copy of the letter.
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Here It Is, Your Lineup For Worst Company In America 2012!
By March 12, 2012
Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]
AT&T Won't Say Which Vendor Employed ID-Thieving Account Hacker
By March 9, 2012
After months of being told “it wasn’t us,” and pointing the finger at everyone from clever hackers to Apple Store employees, AT&T has finally admitted that an employee at one of its vendors is responsible for illegally accessing customer accounts. Which vendor? AT&T isn’t saying. [More]
Is AT&T Misleading iPhone 4S Users About 4G Access?
By March 8, 2012
Yesterday, the same day that Apple announced its new iPad would be able to access AT&T and Verizon’s 4G LTE networks, AT&T iPhone 4S owners received an update to their devices — and suddenly millions of people who had been told their phone didn’t work on 4G networks now had a little icon that reads “4G.” But it’s really just the same speed they had the day before. [More]
AT&T Sets Definite 3GB/5GB Throttling Thresholds For Smartphone Users With Unlimited Plans
By March 1, 2012
Following the public backlash against AT&T for its decision to throttle data speeds for some customers with “unlimited” data plans, the company has now decided to set actual hard, well… limits, on how much data a subscriber can use in a month before being throttled. [More]
AT&T Customers Petition CEO To Stop Throttling Unlimited Data Plans
By February 29, 2012
The battle over the word “unlimited” has begun, as AT&T customers are fighting back against the Death Star’s throttling of so-called “data hogs,” even though available info shows that most of these people are using completely reasonable amounts of data for owners of unlimited plans. [More]
Our Records Indicate That You Don't Want A Phone Book… Here Is Your Phone Book
By February 29, 2012
“Our records indicate that you have elected not to receive the AT&T directory currently being delivered,” said the tag left on Chris’s doorknob. This is correct. He has requested to not receive any phone books whatsoever, from any phone company, for the last three years. AT&T doesn’t believe him, though, so they left him some phone books just in case. [More]
AT&T Wants App Builders To Help Foot Data Bill
By February 28, 2012
As the demand for high-speed wireless data access continues to grow, carriers are trying to come up with new ways to cover their costs. The latest proposal from the folks at AT&T: That the people who build data-hogging apps should ante up. [More]
Tips For Anyone Thinking Of Taking AT&T To Small Claims Court
By February 28, 2012
Last week, a man in California made headlines after his small claims court victory over AT&T for the wireless provider’s throttling of his unlimited data plan. Since then, a number of AT&T customers have wondered if they also have grounds for a complaint. [More]
Man Sues AT&T For Throttling His iPhone Service — And Wins!
By February 24, 2012
This could be the start of something interesting. An AT&T customer in California was less than thrilled by the Death Star’s decision to throttle his iPhone service even though he was on an unlimited data plan. So he went down to small claims court and came out victorious. [More]
Why Won't Anyone At AT&T Answer The DSL Cancellation Line?
By February 24, 2012
Most phone/cable/internet providers make it a pain in the butt to cancel service, requiring that you call a specific number during certain hours. But the folks at AT&T DSL seem to be going a step further by not even answering the phone when a customer calls up to cancel. [More]
Sony Teams Up With AT&T To Anger PlayStation Vita Customers
By February 23, 2012
In the months leading up to the release of the Sony’s handheld PlayStation Vita, a number of people pre-ordered a $299 bundle for the 3G version of the device that included a free month of wireless service. But now some of those customers are less than thrilled to find out that that free month is actually the second month of AT&T service. [More]
Beastie Boy Mike D Fights AT&T For Shareholders' Right To Vote On Net Neutrality
By February 15, 2012
Sorry, but there was just no way we’d be able to refrain from referencing Beastie Boys songs/lyrics in this one: Michael Diamond, aka Mike D, has teamed up with two other investors, including his wife, to sabotage AT&T’s attempt to not allow shareholders to vote on resolutions supporting wireless net-neutrality in yearly shareholder votes. [More]
