Consumerist
3g
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att
Direct Dial AT&T Senior Tech Support
If you have an unresolved technical issue that regular AT&T Wireless customer service doesn't seem to be able to or be interested in helping you, this is the direct number for their senior tech support:
866-246-7344
(Photo: walkerspace)
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lawsuits
AT&T Sues Verizon Over "There's A Map For That" Ads
AT&T has had it with Verizon's "there's a map for that ads" and have filed a lawsuit. The big blue death star says that the ad is misleading because while the blank spaces in Verizon's map actually show places where there is no Verizon service at all — the blank spaces in the AT&T map may still have voice and data coverage — just not "3G" coverage. More » -
smartphones
Chart Compares Total Cost Of Ownership For Popular Smartphones
You may think that buying an iPhone with AT&T service is an expensive commitment, and you'd be right. But as this chart from BillShrink shows, your total cost of ownership (TCO) for any of the latest smartphones is going to exceed 2 grand over a 24-month period. In fact, the highly-praised new Motorola Droid on Verizon works out to exactly the same TCO as the latest iPhone. More » -
there's no app for that
AT&T Can't Provide Service, Won't Let Customer Cancel
Malcolm moved to a building in an AT&T Wireless dead zone, and hoped to get out of his contract, being that he can't use the service he pays for monthly. More » -
price wars
T-Mobile Launches Unlimited Everything For $79.99 Plan
Codenamed "Project Dark," Tmobile has launched a $79.99 unlimited plan with no annual contract. More » -
astroturfing
Is AT&T Behind Grassroots Groups That Are Opposed To Net Neutrality?
In the net neutrality debate, there are a surprising number of grassroots organizations (well, surprising to me at any rate) that have filed statements against the FCC's recent draft of rules. Matthew Lasar at Ars Technica just published an interesting article where he looks at some of these groups and tries to figure out whether AT&T is secretly influencing them, or whether they really do think net neutrality will hurt those they represent—frequently minority groups—in the long run. More » -
cellphones
Deadline To Ditch Your AT&T Smartphone Data Plan Extended To Oct 31
Do you want to get rid of the data plan for your AT&T smartphone, but missed the September 6th deadline? You now have a second chance. The deadline to drop your plan has been extended until October 31st. More » -
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net neutrality
AT&T Asks Employees To Oppose Net Neutrality
A reader sent us a letter that AT&T sent to its employees asking them to tell the FCC they oppose net neutrality. This comes after the FCC announced plans to investigate and enact net neutrality rules that will ensure that internet service providers (like AT&T) treat all content equally. The letter and a rebuttal are inside. More » -
prepaid
How Is AT&T's New $60 Prepaid Unlimited Plan A Good Idea?
AT&T put a press release out today about a new plan they're introducing on Monday, billed as a $60/month unlimited voice and text prepaid plan. While this plan is more competitive with smaller, prepaid-only carriers such as Boost Mobile, it's also significantly cheaper than similar regular plan options. So what are they thinking? More » -
at&t
Will You Try To Drop Your Voice Plan Now That There's VoIP On The iPhone?
Justin says he has done something that many iPhone users have discussed, but haven't been able to accomplish. He claims that AT&T let him drop the voice plan from his account, and plans to use VoIP in order to make any voice calls he needs. Is this even possible? Is it a good idea? More » -
phone different
Skype On iPhone Gets Thumbs Up From AT&T
If you've been waiting for a chance to use Skype on your iPhone over AT&T's network to save on international calls or supplement your calling plan's minutes, your day has come. After a little nudge from the FCC, the company has reversed its ban on VOIP apps on its data network, and will now let you Skype away until you run out of people to call or things to say. More » -
no service
AT&T Refuses To Give $3 Credit For Lack Of Service
AT&T loves your money and will not give up that money no matter what, even if it means making you waste nearly an hour of an AT&T employee's time, which surely must be worth more than three dollars. We guess it's the principal; as long as AT&T refuses to admit they've got problems, the problems don't exist. More » -
there is no app for this
Call Drop Rate For iPhones In NYC Is 30%, Says Apple Genius
Hey AT&T, maybe you should offer some sort of congestion pricing on your iPhone plans in places like New York City. We've heard/read all sorts of anecdotal reports on dropped calls before, but today Engadget reported that an Apple Genius said a 30% drop call rate is average for the area. If that's true, it seems like false advertising to charge for a full-time calling plan that you can only use about two-thirds of the time. More » -
dsl
AT&T DSL Customer Sold Wrong Series Of Tubes
Richard is annoyed at AT&T. Due to what we will optimistically call a mixup, he didn't exactly get the DSL service he ordered and was paying for. While he has straightened things out with the company, he wants to keep other customers in his area from having the same experience. More » -
oh snap
AT&T Whines To FCC That Google Voice Violates Net Neutrality
On Friday, AT&T filed a letter with the FCC accusing Google Voice of violating network neutrality principles. Google Voice doesn't work with certain numbers that AT&T, as an old-fashioned landline and mobile provider, does. More » -
att
AT&T Robocalls Me Again For No Apparent Reason
Wow - just got another robocall from AT&T telling me that it was an important message and that I should call them. Either something is wrong with my account that yesterday's CSR couldn't figure out, or something is wrong with AT&T. Either way, annoying.
UPDATE: It seems there may have been lag in billing systems. Though it said zero balance when I checked online a few days ago, it has now updated to show this month and duhn duhn last month's unpaid bill. I didn't pay the bill last month because it also said then that I had a zero balance. There must be a definite lag problem that's not just me because otherwise the CSR yesterday would have told me that I had to pay up, instead of suggesting I take advantage of a free upgrade for my iPhone 3GS... Brad the friendly AT&T PR rep says he'll look into it. I declined his help and suggested that he solve the underlying issue for all consumers but not to give my account any special treatment.
PREVIOUSLY: AT&T Keeps Calling To Say I Qualify For Free Upgrade From My iPhone 3GS? (Image: Dyna Moe)
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att
AT&T Keeps Calling To Say I Qualify For Free Upgrade From My iPhone 3GS?
AT&T has called me repeatedly over the past few weeks and months for some mysterious reason. More »
