Consumerist

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att

AT&T Says Your Jesus Phone Can Be In Three Places At Once, So Pay Up

Wow, those iPhones really are amazing. Chris' iPhone can make a call from Nicaragua the same time it's incurring a data roaming charge in Mexico—all without leaving Chris' side in the U.S. Some skeptics will probably just say there's a problem with AT&T's records, or the phone's SIM card was cloned or something, but AT&T believes. That's why they want Chris to pay that bill each month it keeps happening. More »

New And Exciting Products

Cellphone Companies To Promote Unpopular Social Networking Services

Verizon and AT&T have jumped head-first into the shallow end of the social networking pool. The companies will charge consumers up to $35 per year to access unpopular social networking sites, a feature they're respectively billing as "SocialLife" and "My Communities." Not part of your social life or your community: Facebook. More »

text messaging

Congress Asks Wireless Carriers To Justify Text Message Rate Increases

This week, Senator Herb Kohl (D-WI) asked the top wireless carriers—AT&T, Verizon Wireless, Sprint, and T-Mobile—to explain why they doubled the cost of sending text messages over the past 3 years. They have until October 6th to respond.

The similar price increases, coming at similar times, Kohl said, "is hardly consistent with the vigorous price competition we hope to see in a competitive marketplace."

More »

att

The $19,370 ATT Phone Bill

You really got to be careful when using cellphones or wireless data plans internationally, otherwise you'll end up racking up $19,370 on your AT&T AirCard like this American kid did in Canada. It would be nice if they made some kind of warning system that said hey, you're spending several hundred times what you normally do, are you sure you want to continue, but then again, it would also be nice if a cupcake appeared on my desk right now.

Family Racks Up $19,370 Cell Phone Bill [WFTV] (Thanks to everyone who sent this in!)


chatbots

ATT Chatbots (People?) Don't Even Pretend To Help Anymore

This unedited transcript from a recent "customer support" chat is pure, undiluted idiocy. Do not be surprised if after reading it, you feel a little dead inside, or a little stupider. That's how you know the customer service chatbot—or person, which is kind of sad—is doing its job. More »

lawsuits

AT&T's Arbitration Clause Strips Consumers Of Their Rights

We just love the word unconscionable. You know who doesn't love it? AT&T. Their mandatory binding arbitration clause was ruled unconscionable by the state Supreme Court of Washington, after AT&T tried to prevent a consumer who believed he was being systematically overcharged from filing a class action lawsuit. More »

att

ATT Data Network Down, Complain For Credits

AT&T wireless is experiencing some kind of data outage in the Northeast, and if you call up and complain, you can get a $10-$20 credit (YMMV), Gizmodo reports. Let us know in the comments if you're an AT&T user experiencing data outages, where you're located, and if you have any luck snagging credits. If calling 611 from your phone doesn't work for ya, here is a variety of contact information to try.

AT&T Data Network Knocked Out in Northeast [Gizmodo]


att

"The Computer" At AT&T Is All Powerful And Humans Have Lost Control!

Attention citizens: A machine known only as "the computer" has taken control of AT&T. The humans are powerless to control it — or even to negotiate with it. If it decides that you should be triple billed for phone numbers you don't need or use, there's nothing AT&T can do. Gather your children and all the salmonella-free peanut butter you own and report to your basement. Dunk your cellphones, DVRs, Apples and XBOXes into cold water before they rise up and destroy you like they're destroying reader Patrick. More »

crime

AT&T: Being Robbed At Knifepoint Will Not Help You Qualify For The Cheaper iPhone

Reader Anthony was robbed at knifepoint by a jerk with a 10" blade, but his real complaint is that he feels that AT&T is robbing him again. After he filed a police report and told AT&T that his new iPhone had been stolen, they told him that since he already bought an iPhone he no longer qualified for the subsidized price of $199. More »

arbitration, schmarbitration

Washington Upholds ATT Customer's Right To Class Action

In another step towards the impending demise of mandatory binding arbitration, a customer's right to file a class-action lawsuit against AT&T Wireless was upheld by Washington Supreme Court yesterday. More »