At the beginning of February, we began hearing from AT&T Wireless customers who AT&T helped out by putting them on a smartphone data plan that they didn’t ask for. AT&T Wireless implemented this policy back in the fall for new subscribers, and is now apparently identifying smartphone users and putting them on data plans. However, you don’t have to keep the plan if you’d rather not…as long as you bought the phone before September 6, 2009 or it is an unlocked device. [More]
Consumerist reader Aaron wrote in to share his experience of attempting to get a service credit from AT&T Wireless after experience a data outage on his iPhone. On one hand, he was successful in getting some money back. On the other hand, he probably spent more money getting the credit than he received. [More]
Mike shared with Consumerist a story that is almost baffling for many reasons. First, he writes that T-Mobile charged his wife a $200 ETF when there were only 90 days left on her contract. But then a delightful, wonderful AT&T customer service rep offered a $200 credit for AT&T service–effectively paying her T-Mobile ETF and earning themselves two delighted customers in the process. [More]
AT&T has apparently found a workable solution to the reported data congestion in New York City. They’ve quietly stopped selling the iPhone from their web site to customers in the New York metropolitan area.
Update: New York customers are now able to order iPhones via AT&T’s Web site. It would appear that the company has once more modified its “promotions and distribution channels.” We’ve requested a statement from AT&T, and will update this post if and when we receive it.
Realizing that their customers are not keen on the idea of tiered mobile data pricing, AT&T has a new solution: offer delicious carrots instead of beating already-dissatisfied customers with sticks. Instead, AT&T Mobility President Ralph de la Vega told BusinessWeek that AT&T is looking to expand their public wi-fi network, and use access points–free or free to AT&T customers–at sites such as McDonald’s, Starbucks, and Barnes & Noble to help alleviate the strain on the 3G data network. [More]
Robert, an iPhone user and AT&T defender, tells Consumerist that the company has managed to turn him against them. What? No! And it’s all thanks to a misinformed retail store rep and some subsequent bad customer service from call center reps. Apparently, the employees at his local store don’t read Consumerist, or they would know that AT&T no longer allows customers with smartphones to cancel their data plans. [More]
Reader Y0himba was a loyal and happy customer of AT&T Wireless. But then the iPhone 3Gs became cheaper and proliferated, and he told both Consumerist and AT&T that his family’s phones became completely non-functional. But this is not a complaint–it is a tale of victory.
As a whimsical follow-up to AT&T’s lawsuit concerning their “There’s a map for that” ads, Verizon Wireless released their Christmas-themed set of AT&T/iPhone bashing ads today. They’re harsh, but also pretty funny.
Do you want to get rid of the data plan for your AT&T smartphone, but missed the September 6th deadline? You now have a second chance. The deadline to drop your plan has been extended until October 31st.
AT&T put a press release out today about a new plan they’re introducing on Monday, billed as a $60/month unlimited voice and text prepaid plan. While this plan is more competitive with smaller, prepaid-only carriers such as Boost Mobile, it’s also significantly cheaper than similar regular plan options. So what are they thinking?
Bad news, smartphone-owning AT&T customers. Starting September 6, customers will not be permitted to use a smartphone on the network without purchasing a smartphone data plan. Exceptions: unlocked phones and customers who currently have a smartphone (think Blackberry or Palm) but use a non-smartphone data plan.
Hey, AT&T customers: be very, very careful when dialing three-digit numbers. If you’re trying to dial, say, 211 or 311 (local government information), 611 (AT&T Wireless customer service) or 711 (TTY relay), and you dial 411 for directory assistance by mistake, you’ll be charged for it even if you realize the mistake and hang up immediately. And you’ll need to live with the consequences of your error, since, according to reader Stephen, AT&T will not refund these charges.
An exciting new policy change took effect last week at AT&T Wireless. Have you recently started a new job, or joined a group that provides discounts on your cell phone service? Guess what? You get to pay a $36 fee per line in order to get your discount!
Arnie and his wife have a fever, and the only cure is more iPhones. A shiny new iPhone 3G S to replace the clunky old 3G iPhones they’ve been forced to use, to be precise. Frustrated that the cell phone business insists on subsidizing the gadgets by only offering a sane price to new customers, or customers willing to upgrade, Arnie called AT&T. That’s when he stumbled on a solution that’s almost hilarious in its simplicity.