Close Reading Of Press Release Shows Why Everyone Hates AT&T Wireless

Close Reading Of Press Release Shows Why Everyone Hates AT&T Wireless

The 3G Microcell, the mini cell tower that AT&T has been threatening their customer base with since last fall are coming soon. AT&T Wireless customers remain underwhelmed. Why? Using technology similar to Consumerist’s own Megglefish, Tested’s Will Smith translated the press release from PR-speak to English for us, and teased out the precise reasons why this is a terrible, terrible idea. It’s all there. You just have to find it. [More]

Don't Let AT&T Convince You That Your Phone Needs A Data Plan

Don't Let AT&T Convince You That Your Phone Needs A Data Plan

At the beginning of February, we began hearing from AT&T Wireless customers who AT&T helped out by putting them on a smartphone data plan that they didn’t ask for. AT&T Wireless implemented this policy back in the fall for new subscribers, and is now apparently identifying smartphone users and putting them on data plans. However, you don’t have to keep the plan if you’d rather not…as long as you bought the phone before September 6, 2009 or it is an unlocked device. [More]

AT&T Offers Me $.08 Service Credit For My iPhone Downtime

AT&T Offers Me $.08 Service Credit For My iPhone Downtime

Consumerist reader Aaron wrote in to share his experience of attempting to get a service credit from AT&T Wireless after experience a data outage on his iPhone. On one hand, he was successful in getting some money back. On the other hand, he probably spent more money getting the credit than he received. [More]

AT&T Credits New Customer's $200 T-Mobile ETF Just To Be Nice

AT&T Credits New Customer's $200 T-Mobile ETF Just To Be Nice

Mike shared with Consumerist a story that is almost baffling for many reasons. First, he writes that T-Mobile charged his wife a $200 ETF when there were only 90 days left on her contract. But then a delightful, wonderful AT&T customer service rep offered a $200 credit for AT&T service–effectively paying her T-Mobile ETF and earning themselves two delighted customers in the process. [More]

(Nina Matthews)

AT&T Customer Service: "New York City Is Not Ready For The iPhone"

AT&T has apparently found a workable solution to the reported data congestion in New York City. They’ve quietly stopped selling the iPhone from their web site to customers in the New York metropolitan area.

Update: New York customers are now able to order iPhones via AT&T’s Web site. It would appear that the company has once more modified its “promotions and distribution channels.” We’ve requested a statement from AT&T, and will update this post if and when we receive it.

AT&T Tries Pushing WiFi Instead Of Tiered Mobile Data Pricing

AT&T Tries Pushing WiFi Instead Of Tiered Mobile Data Pricing

Realizing that their customers are not keen on the idea of tiered mobile data pricing, AT&T has a new solution: offer delicious carrots instead of beating already-dissatisfied customers with sticks. Instead, AT&T Mobility President Ralph de la Vega told BusinessWeek that AT&T is looking to expand their public wi-fi network, and use access points–free or free to AT&T customers–at sites such as McDonald’s, Starbucks, and Barnes & Noble to help alleviate the strain on the 3G data network. [More]

Sorry, It's Your Problem That AT&T Rep Lied About Smartphone Data Plans

Sorry, It's Your Problem That AT&T Rep Lied About Smartphone Data Plans

Robert, an iPhone user and AT&T defender, tells Consumerist that the company has managed to turn him against them. What? No! And it’s all thanks to a misinformed retail store rep and some subsequent bad customer service from call center reps. Apparently, the employees at his local store don’t read Consumerist, or they would know that AT&T no longer allows customers with smartphones to cancel their data plans. [More]

AT&T Waives $645 In Early Termination Fees For Reader With No Service

AT&T Waives $645 In Early Termination Fees For Reader With No Service

Reader Y0himba was a loyal and happy customer of AT&T Wireless. But then the iPhone 3Gs became cheaper and proliferated, and he told both Consumerist and AT&T that his family’s phones became completely non-functional. But this is not a complaint–it is a tale of victory.

Verizon Wireless Relegates iPhone To Island Of Misfit Toys

Verizon Wireless Relegates iPhone To Island Of Misfit Toys

As a whimsical follow-up to AT&T’s lawsuit concerning their “There’s a map for that” ads, Verizon Wireless released their Christmas-themed set of AT&T/iPhone bashing ads today. They’re harsh, but also pretty funny.

Deadline To Ditch Your AT&T Smartphone Data Plan Extended To Oct 31

Deadline To Ditch Your AT&T Smartphone Data Plan Extended To Oct 31

Do you want to get rid of the data plan for your AT&T smartphone, but missed the September 6th deadline? You now have a second chance. The deadline to drop your plan has been extended until October 31st.

How Is AT&T's New $60 Prepaid Unlimited Plan A Good Idea?

How Is AT&T's New $60 Prepaid Unlimited Plan A Good Idea?

AT&T put a press release out today about a new plan they’re introducing on Monday, billed as a $60/month unlimited voice and text prepaid plan. While this plan is more competitive with smaller, prepaid-only carriers such as Boost Mobile, it’s also significantly cheaper than similar regular plan options. So what are they thinking?

AT&T To Require Smartphone Data Plans For Smartphones

AT&T To Require Smartphone Data Plans For Smartphones

Bad news, smartphone-owning AT&T customers. Starting September 6, customers will not be permitted to use a smartphone on the network without purchasing a smartphone data plan. Exceptions: unlocked phones and customers who currently have a smartphone (think Blackberry or Palm) but use a non-smartphone data plan.

Apple, Google, And AT&T Respond To FCC's Google Voice Questions

Apple, Google, And AT&T Respond To FCC's Google Voice Questions

Apparently, Apple didn’t reject the Google Voice application for iPhone. They “[continue] to study it.” Yesterday, Apple, AT&T, and Google all turned in their responses to the FCC’s questions as part of the investigation into the bannination of Google Voice from the iPhone App Store.

AT&T: Sorry Your Finger Slipped, We're Still Charging You $1.99

AT&T: Sorry Your Finger Slipped, We're Still Charging You $1.99

Hey, AT&T customers: be very, very careful when dialing three-digit numbers. If you’re trying to dial, say, 211 or 311 (local government information), 611 (AT&T Wireless customer service) or 711 (TTY relay), and you dial 411 for directory assistance by mistake, you’ll be charged for it even if you realize the mistake and hang up immediately. And you’ll need to live with the consequences of your error, since, according to reader Stephen, AT&T will not refund these charges.

Getting An Employee Discount From AT&T? You'll Have To Pay Up

Getting An Employee Discount From AT&T? You'll Have To Pay Up

An exciting new policy change took effect last week at AT&T Wireless. Have you recently started a new job, or joined a group that provides discounts on your cell phone service? Guess what? You get to pay a $36 fee per line in order to get your discount!

Why Do iPhone Owners Hate AT&T So Much?

Why Do iPhone Owners Hate AT&T So Much?

It’s become clear since the release of the iPhone 3G S that most iPhone owners hate AT&T. A lot. Why is that, exactly? PC World has the answer.

AT&T Rep Tells iPhone-Crazed Customers To Cancel AT&T Contract

AT&T Rep Tells iPhone-Crazed Customers To Cancel AT&T Contract

Arnie and his wife have a fever, and the only cure is more iPhones. A shiny new iPhone 3G S to replace the clunky old 3G iPhones they’ve been forced to use, to be precise. Frustrated that the cell phone business insists on subsidizing the gadgets by only offering a sane price to new customers, or customers willing to upgrade, Arnie called AT&T. That’s when he stumbled on a solution that’s almost hilarious in its simplicity.

Reach AT&T Wireless Executive Customer Service

Reach AT&T Wireless Executive Customer Service

MT6973@att.com