AT&T Can Unlock Your iPhone, But Only If You Leave AT&T

AT&T Can Unlock Your iPhone, But Only If You Leave AT&T

We often hear from readers who can’t get their mobile phone carriers to provide unlock codes so they can use their phone on a different network, even just while traveling abroad. AT&T only recently started providing unlock codes to customers with iPhones, and Josh managed to get one for his iPhone 4S. There was one weird condition: he had to sever his ties with AT&T forever. They couldn’t provide the code and keep him as a customer. Wha? [More]

We Just Want To Use AT&T Mobile Data In Our Neighborhood

We Just Want To Use AT&T Mobile Data In Our Neighborhood

Dave and his wife don’t have any problems with data on their iPhones when they’re in their home, since they have wi-fi. It’s when they leave home but stay in the neighborhood that they can’t connect to the Internet. While it’s not a life-altering problem, they were able to get online from the pool only last year. What’s going on? AT&T isn’t terribly concerned. [More]

AT&T Dealer Makes Error That No One Has The Power To Fix, Ever

AT&T Dealer Makes Error That No One Has The Power To Fix, Ever

When Zach bought iPhones for his parents and added them to his AT&T plan, someone made a mistake. One of the new phones became the primary line on the account, Zach’s phone became one of the secondary lines, and this messed up his ability to upgrade to a shiny new iPhone of his own so he could FaceTime video conference just like his super-cool parents. Only that’s not how things work at AT&T Wireless. Zach was told that no one in the entire company has the power to fix this error. Not the customer service reps. Not the managers. Not the CEO. Not even the combined forces of Seal Team Six and the ghost of Steve Jobs could undo this error committed by a single authorized AT&T dealer employee somewhere in the Western United States. [More]

Returned iPhone Within 30 Days, Still Charged $350 ETF

Returned iPhone Within 30 Days, Still Charged $350 ETF

Justin’s and his wife live in a major metropolitan area, and therefore their phone service with AT&T Wireless is crappy. His wife upgraded to an iPhone 4, found it even more unusable than her previous phone, and returned it within the 30-day return period. This means that they shouldn’t have to pay an early termination fee on her contract. Yet she did, and now AT&T won’t refund the fee. [More]

iPhone Preorder Customers Find Long Wait Unfair

iPhone Preorder Customers Find Long Wait Unfair

Customers like Stacey thought they were doing the responsible thing by pre-ordering the iPhone 4S and having it delivered to their doorsteps, instead of queuing up on release day. But now some customers won’t get their preordered phones for weeks while brick-and-mortar stores have stacks of them, and they can’t even cancel the preorders to go buy one from a local store. [More]

Cheap AT&T Text Message Plan IS Compatible With iPhone 4s

Cheap AT&T Text Message Plan IS Compatible With iPhone 4s

Have you fired up your new iPhone 4S, only to feel lonely because no one is texting you? Don’t be sad. You might still have some friends after all. As reader Hillary discovered, AT&T’s cheapest text plan ($5 for 200 messages) isn’t compatible with the new phone, so people with that combination just don’t get their messages. Update: We heard from an AT&T rep, who told us that there’s no reason why the 4S shouldn’t work with a 200-message texting plan, and isn’t sure why this happened to Hillary. [More]

AT&T Promises To Let Me Keep Unlimited Data Plan With New Phone, Doesn't

AT&T Promises To Let Me Keep Unlimited Data Plan With New Phone, Doesn't

When he upgraded his AT&T phone to a Samsung Galaxy S II, Matthew was under the impression that he would get to keep his old unlimited data plan from his iPhone. That would be a good reason to upgrade to a newer, snappier phone. The problem is that it was not, strictly speaking, true. [More]

Make Sure Your Mobile Phone Doesn't Sneak Off To Canada While You're Sleeping

Make Sure Your Mobile Phone Doesn't Sneak Off To Canada While You're Sleeping

Tara’s stepson is part of her AT&T family plan. He’s young, so his account is fairly locked down: he can’t buy ringtones or games or even access the Internet at all. So why did his phone rack up $50 worth of data roaming in Canada, when he was 150 miles from the border at the time of the alleged downloads? Tara doesn’t know. Her stepson doesn’t know. And AT&T Wireless isn’t all that sure, either. [More]

AT&T Wireless Acknowledges Their Crappy iPhone Service, Shrugs

AT&T Wireless Acknowledges Their Crappy iPhone Service, Shrugs

In 2009, loyal Sprint customer Matt jumped ship to AT&T, enticed by the glorious glossy screen of the then-exclusive Jesus Phone. I mean, iPhone. He sends $300 per month to AT&T for the four iPhones on his account. One would think that this would entitle him to an actual working mobile phone. Don’t be silly. Matt’s tale of woe includes months of frustration, including huge business deals lost due to crappy phone service. [More]

AT&T Doesn't Need To Actually Read Your Pathetic E-mails

AT&T Doesn't Need To Actually Read Your Pathetic E-mails

T. is in the military, and has recently deployed to Afghanistan. He has an AT&T phone, and wanted to see about switching to a different plan so he could leave his phone active for occasional calls, but pay less. What with being in Afghanistan and all. He e-mailed their customer service department to inquire about this, and received a response that indicates that while someone at AT&T Wireless is answering customer e-mails, they’re not necessarily reading them. [More]

Oh, You Wanted To Actually Use Your $200 3G Microcell?

Oh, You Wanted To Actually Use Your $200 3G Microcell?

AT&T encourages customers to buy the 3g MicroCell, a tiny cell phone tower for their homes, when their phone reception is poor, and will often send one for free to customers with chronic crappy reception complaints. But reader Darrell learned that while AT&T is happy to sell the device to customers in Manhattan, they can’t actually activate it right now so it’s useful. Update: AT&T contacted us to let us know that there is no Manhattan outage, thus proving the importance of calling back and getting a different call center rep when you hear something like this. [More]

AT&T Rep: Our Service Is So Terrible In Houston Because It's So Popular

AT&T Rep: Our Service Is So Terrible In Houston Because It's So Popular

Reader Chris is an AT&T Wireless customer with an iPhone, and has noticed a marked decline in the quality of his phone calls at both work and home. That’s not unusual, especially for customers who live in large cities like he does. His real complaint is about AT&T’s attitude toward their declining service. A customer service representative told him that this is just what happens when a service becomes more popular, and he should try buying a 3G Microcell to see whether that improves his service. Chris doesn’t agree that he should pay more for his mobile phone service because it’s becoming worse. [More]

Flashback To 2007: Stephen Colbert On AT&T's Formation

Flashback To 2007: Stephen Colbert On AT&T's Formation

It seems like only yesterday that Cingular gobbled up AT&T Wireless, becoming the AT&T Wireless that we know and love today. Now that they’ve proposed bringing T-Mobile USA into the family, we can’t help but remember this classic clip from “The Colbert Report” from 2007 — way back when no one had ever heard of a toxic asset, and the original iPhone was enthralling new technology. [More]

AT&T To Purchase T-Mobile USA For $39 Billion, 1000 Rollover Minutes

AT&T To Purchase T-Mobile USA For $39 Billion, 1000 Rollover Minutes

AT&T Wireless has made its next move in the race against Verizon for nationwide mobile phone domination: it’s acquiring fellow GSM carrier T-Mobile from Deutsche Telekom for a combination of cash and AT&T stock currently valued at $39 billion. DT will then have an 8% stake in AT&T, and AT&T will gain 33.7 million current T-Mobile USA customers. [More]

I Don't Want To Give Up My Droid X For Forced Switch To AT&T

I Don't Want To Give Up My Droid X For Forced Switch To AT&T

Nick is one of the current Verizon customers whose contract has been transferred to AT&T due to Verizon’s acquisition of Alltel. He writes that he would be okay with this if AT&T actually offered a phone comparable to his current Droid X, and if he didn’t have to pay $200 for the sort-of-comparable phone they’re offering, the Samsung Captivate. [More]

How 5 Different Companies Treated Us After My Father's Death

How 5 Different Companies Treated Us After My Father's Death

Everyone deals with death at some point, and everyone grieves differently. The major corporations our lives are intertwined with often don’t want to let us go–or create unneeded problems for our survivors. Dan’s father recently died, and he wrote up a comparison of his family’s experiences with a variety of large companies. Out of Bank of America, American Express, Fidelity, AT&T Wireless, and Comcast, which companies do you think were the easiest to deal with under the circumstances? [More]

AT&T Still Wants Some People To Have Unlimited Data: BlackBerry Users

AT&T Still Wants Some People To Have Unlimited Data: BlackBerry Users

Michael writes that his wife uses a BlackBerry for her work e-mail, but pays for the service herself. It’s part of a family plan with Michael’s iPhone, to be precise. When Michael tried to put their phones on a limited data plan, he learned something interesting and hilariously backwards: customers can only pay $15 for Enterprise access (e-mail on a Microsoft Exchange server) if they’re also paying $30 per month for unlimited BlackBerry data. What if they don’t use that much data? Well, too bad. [More]

AT&T Kicks Business's iPhone 4 Order To The Back Of The Line

AT&T Kicks Business's iPhone 4 Order To The Back Of The Line

Tyler tells Consumerist that he and his family, like every other person in the United States (or so it seems) tried to pre-order the iPhone 4. Since they were ordering three phones for their small business, they dealt with the business sales department over the phone. Their order went through: and then everything went horribly, horribly wrong and the entire iPhone pre-order system went down in flames. Now Tyler and family’s order has been pushed back, and now their order now comes after those placed after their call. [More]