Microsoft Offers Lumia-Fitbit Flex Bundle, Forgets It Just Launched Own Fitness Tracker

Microsoft Offers Lumia-Fitbit Flex Bundle, Forgets It Just Launched Own Fitness Tracker

Here’s some exciting news if you’re in the market for both a new smartphone and a fitness-tracking wristband: AT&T has a deal right now where you can pay $99 for a shiny new Nokia Lumia 830, and with that get a Fitbit Flex wristband, which costs $99 by itself. That sounds like a great deal: unless you’re part of the team that just launched Microsoft’s own fitness-tracking wristband. [More]

AT&T: Half Of New Phone Buyers Are Choosing Next Plans

AT&T: Half Of New Phone Buyers Are Choosing Next Plans

When you see AT&T advertising the hottest new phones as being available for “$0 down,” that’s if you opt for the early upgrade/installment payments plan called AT&T Next. While stock analysts (and, we’re guessing, AT&T itself) expected the program to be a huge hit, the prospect of getting a $15/month discount and paying full sticker price for a smartphone just isn’t tempting to the average consumer. [More]

(andy_57)

Sprint Doubles AT&T’s Data-Doubling Promotion

Over the weekend, AT&T announced a promotion on its biggest and priciest family plans for data: during October, they will double the amount of data that users on most expensive plans, starting at the 15 GB tier, get with their monthly plan. “Oh, yeah?” said competitor Sprint. “We’ll DOUBLE their double data!” [More]

E-Mail To Top Execs Makes AT&T Realize, Oh Yeah, My Phone Is Defective

E-Mail To Top Execs Makes AT&T Realize, Oh Yeah, My Phone Is Defective

Reader L. needed help from AT&T. Local stores refused him a warranty repair on his Samsung Galaxy S4, saying that he had obviously dropped it and cracked the screen. He insists that he did not, and escalated, drafting a letter to a few top AT&T executives. Within a day, he had a response, a new phone, and an apology. [More]

(andy_57)

AT&T Introduces No-Contract Wireless Plans: Should You Care?

No-contract plans for mobile phone service have been a hit for MVNO carriers like Virgin Mobile, and T-Mobile has made all of their plans (technically) contract-free. Now AT&T has joined the cool kids club with their own contract-free offering, called Aio Wireless. Could it be the right carrier for you? [More]

(hanapbuhay)

Getting Your iPhone Fixed Is Not An Invitation To Be Sexually Harassed

Sure, an employee might flirt with customers here and there, and maybe ask one out on occasion. When someone isn’t interested, though, it’s time to drop the matter. And when they remind you more than once that they’re under age, it’s really time to drop it. Such subtleties were not obvious to a 33-year-old AT&T store worker who wouldn’t stop texting a 16-year-old who came in one day to get his iPhone fixed. [More]

Having An Unlocked iPhone On AT&T With No Data Plan Is Simply Not An Option

Having An Unlocked iPhone On AT&T With No Data Plan Is Simply Not An Option

David brought his own unlocked iPhone with him when he joined AT&T nine months ago. He doesn’t use mobile data, so he didn’t sign up for a plan. So he’s not paying AT&T for the privilege of simply owning a smartphone that they didn’t subsidize, and that simply won’t do. Even if he turns off mobile data entirely and restricts all of the “smart” features of his phone to wifi. How unfair. [More]

(andy_57)

AT&T Wireless Rep Refunds My Phone Upgrade Fees Because I Didn’t Whine About Them

Natalie called up AT&T Wireless yesterday to ask about a few relatively small charges on her bill. The customer service representative offered her a refund of two $36 activation fees due to phone upgrades, explaining that it was because Natalie was quite possibly the only person who had called AT&T that day who hadn’t complained about activation fees. (We’re paraphrasing and exaggerating slightly.) Then the representative gave her another credit, ostensibly for being a loyal customer of twelve years. Natalie was stunned, and couldn’t think of a way to repay the CSR…until she found our site. [More]

(Geoff Myers (.net))

Galaxy S3 Does Everything Better Except Stay Out Of Toilet; AT&T Saves The Day

April has always been pleased with AT&T’s customer service, but a recent experience delighted her so much that she just had to write to us and share the love. She upgraded to the Samsung Galaxy S3 from an iPhone 4S, and was very pleased with the new device, finding it vastly superior to the iPhone. One thing that the Galaxy isn’t better at, though, was staying out of her toilet. Her phone went “splash,” and she didn’t have $600 lying around to replace it. So she wrote to a selection of AT&T executives and made her case. [More]

(andy_57)

AT&T Shuts Off Our Phones For Not Paying Bill They Can’t Explain

It’s a truly blessed event when a couple decides to truly commit to each other and… join their mobile phone plans together. Kelly and her husband made this true commitment after they were already married, intending to save some money. Instead, they got a series of seemingly random four-figure bills from AT&T. The carrier insisted that Kelly and Mr. Kelly needed to put down deposits…despite being AT&T customers in good standing of a decade or so. They remain confused. By “they” we mean “pretty much everyone involved in this mess.” [More]

(Kevin Froissard)

With A Data-Slorping AT&T iPhone And a Data-Sipping Sprint iPhone, I Can’t Win

Aaron has a terrifying story of two mobile cell phone companies, 4G LTE networks, and a data-slorping renegade iPhone. He had an unlimited AT&T plan, but got throttled when he ran through five gigabytes in just three days. They couldn’t find the data leak. He switched to Sprint for true “unlimited” access. He didn’t run up any overages, largely because Sprint’s connections are too slow for him to do so. [More]

(rafa_uoc)

AT&T iPhone 5 Customers Just Keep Gobbling Data

Last week, we asked whether anyone out there in Consumerland had experienced their new iPhones downloading huge amounts of data when the phone wasn’t supposed to be using any data at all. Yes, having a mobile device that uses the faster LTE network means you can use more data faster, but that’s not supposed to happen while you’re connected to wifi. Or driving. Or asleep. [More]

iPhone 5 Data-Gobbling Bug Affects AT&T Customers, Too

iPhone 5 Data-Gobbling Bug Affects AT&T Customers, Too

Josh doesn’t think that he’s using any more data with his new iPhone 5 than with his previous iPhone 4. In fact, he should be using less, because he isn’t streaming music anymore. Only that’s not the case. His phone gobbled 5 GB of data in only 22 days. He has an unlimited plan, but getting through 5 GB means he would be throttled for the rest of the month. Just like Verizon’s customer service, AT&T tried to convince Josh that he was using more data because he was using it faster on the LTE network. While that might be the case for some less savvy customers, Josh is an experienced smartphone owner and knows how to manage data. [More]

(dooley)

We Switched To Verizon For Better Coverage, Just Got Dropped Calls And Terribleness

Jonathan and his roommate both ditched AT&T at the same time in favor of Verizon. They’ve experienced years of spotty coverage and dropped calls nearly everywhere they went, and wanted Verizon’s famed ubiquitous rock-solid coverage. They brought home their new iPhones and discovered that instead of vastly superior coverage, they had incredibly craptastic coverage and even more dropped calls. Verizon representatives told them that was weird… their area is supposed to have great coverage. When Jonathan tried to wrangle a free femtocell out of Verizon for their trouble, Verizon wouldn’t budge. His roommate fled back to the less terrible coverage of AT&T, but Jonathan hasn’t made that leap. [More]

Who Is Making Hourlong Roaming Calls On My Phone Every Time I Travel To China?

Who Is Making Hourlong Roaming Calls On My Phone Every Time I Travel To China?

Heather travels to China regularly for work, and she has to bring her phone with her. It’s a Blackberry on AT&T. What she doesn’t understand is why lengthy roaming calls made from China appear on her AT&T bill when she’s out of the country. She never makes 90-minute cell phone calls, so she certainly wouldn’t do so while paying international roaming rates. Still, AT&T insists that she is the one who made the calls, and is responsible for the roaming fees. “[AT&T] can’t tell me who these calls were actually placed to,” she writes, “but [they] assure me that they know I made them.” Well, I’m convinced. [More]

AT&T Tech Support Thinks I’m Two Inches Tall And Live Inside My PO Box

AT&T Tech Support Thinks I’m Two Inches Tall And Live Inside My PO Box

AT&T tech support thinks that Aaron is a very small man. A few inches tall, at most. He could live in a dollhouse. That’s because his billing address is a post office box. He was very interested to learn that receiving mail there means that he is making calls from inside the PO Box, which is probably why his signal is so terrible. Not that he can tell, because he’s probably crushed under his phone somewhere. [More]

Call AT&T To Remove Unwanted Add-Ons, Lose Unlimited Data

Call AT&T To Remove Unwanted Add-Ons, Lose Unlimited Data

Michael is one of the remaining unlimited data customers at AT&T Wireless, and got to keep this plan after upgrading to a shiny new iPhone 4S earlier this year. At least he thought he did. When he signed his new contract, he accidentally ended up with some add-ons he hadn’t requested, like roadside assistance and insurance on his phone. He called to remove these, and somehow this resulted in his losing his unlimited data plan and switching to a mere 3-gigabyte one. [More]

Get Service Credit For Crappy AT&T Reception, Get Upgrade Date Pushed Forward

Get Service Credit For Crappy AT&T Reception, Get Upgrade Date Pushed Forward

In ads, AT&T has been hyping their 4G rollout. It is pretty exciting, Unless you’re a customer using 3G whose service has been taken out by the upgrade. Scott is trying to remain patient, but has sought compensation in the form of service credits for the crappy service he receives. Big Orange granted him these credits, but he got an irritating surprise when he checked his upgrade eligibility date. It had been moved ahead three months, because he was now giving AT&T less money. Because they were granting him service credits for their crappy service. [More]