How It Took 2.5 Hours To Stay With AT&T After My Move

How It Took 2.5 Hours To Stay With AT&T After My Move

What Y. wanted was simple enough: to remain an AT&T U-Verse customer while moving from one apartment to another within the same complex. Somehow, this process took two and a half hours of navigating the customer service maze after someone typed the wrong apartment number on his service order. The individual customer service representatives weren’t the problem. AT&T’s system was. [More]