How Does Eliminating Services 'Better Serve' Me?

How Does Eliminating Services 'Better Serve' Me?

Michael noticed a sign at the TD Bank ATM informing customers that postage stamps would no longer be available at that location. Aw, too bad. It’s fair if a business wants to discontinue a service because it’s unprofitable or problematic to offer. What annoys customers and insults their intelligence is when the change is spun as some kind of favor to customers. [More]

No, This Shady-Looking ATM Repair Is Totally Not A Card Skimmer

No, This Shady-Looking ATM Repair Is Totally Not A Card Skimmer

John has read our previous posts on ATM skimmers tacked on machines by crooks, and knows what to watch out for. If you see card slots and other components that don’t quite seem to match the rest of the machine and seem tacked on, that’s a big warning sign. So when he saw this rather sketchy-looking addition to a machine, he thought it might be a skimming device. When he called up the bank, he learned that it wasn’t: apparently, they just did kind of a crappy repair job. [More]

Are Bank Tellers Going The Way Of The Dinosaur?

Are Bank Tellers Going The Way Of The Dinosaur?

Between ATMs, online banking and smartphone apps, the average person can now go months, possibly years, without ever having to go into a bank and interact with a teller. And a number of financial institutions are continuing to looking for ways to remove tellers from the equation — or at least move the tellers somewhere that they aren’t taking up expensive real estate. [More]

Meet The Card Skimmer That Might Make You Think Twice About Ever Using An ATM Again

Meet The Card Skimmer That Might Make You Think Twice About Ever Using An ATM Again

Once upon a time, identity thieves hoping to capture victims’ debit and credit card information had to resort to clunky, sometimes obvious skimming devices. But as consumers have grown more savvy about how to identify a possible skimmer, the devices have evolved to a point where some are all but impossible to detect by the naked eye. [More]

Have You Found An ATM With Minimum Deposits?

Have You Found An ATM With Minimum Deposits?

When Paul’s wife brought a small check to deposit at a Chase bank ATM, she didn’t expect to have the machine spit it back out. Deposits, you see, have a $15 minimum. Wait, isn’t that the point of using an ATM to deposit checks – not having to waste a teller’s time on an $8 transaction? [More]

ATM Company Testing Out Displaying Ads Instead Of Charging Fees

ATM Company Testing Out Displaying Ads Instead Of Charging Fees

ATM fees are the bane of anyone who hates flushing $2 or $3 down the drain just to gain access to their own money. Going off the idea that any money-loving American would rather see an ad displayed during their transaction than pay an obligatory fee, one ATM company is conducting an interesting experiment. [More]

ATM Gobbles Up Customer's Deposit, Bank Employees Shrug

ATM Gobbles Up Customer's Deposit, Bank Employees Shrug

$376 isn’t a lot of money compared to the amounts that flow through banks on a daily basis. But it is a lot of money to reader Craig, who deposited that amount of cash on Monday at a BBVA Compass ATM. The machine gobbled up his money during the deposit, and no one is quite sure where the cash went. It’s not in his account, he knows that much. [More]

Bank Of America, Chase, Wells Fargo, Visa, MasterCard Sued Over ATM Fees

Bank Of America, Chase, Wells Fargo, Visa, MasterCard Sued Over ATM Fees

Have you ever glared angrily at the ATM, knowing that you’re going to be saddled with fees and wishing you could sue everyone involved? Well, it looks like more than one person has followed through on this idea. [More]

What It's Like For A Blind Man To Use An ATM For The First Time

What It's Like For A Blind Man To Use An ATM For The First Time

Have you ever been waiting for the ATM to dispense your monies and seen that little headjack for blind people and wondered, hey, how does a blind person use an ATM? This video shows what happens when Tommy Edison, a blind man, uses the ATM for the first time. It takes him 11 minutes. [More]

Baguette ATM Hits Paris Streets

Baguette ATM Hits Paris Streets

A new vending machine just hit the streets of Paris dispensing freshly baked baguettes. [More]

Opt In To Overdraft Protection Right At The ATM

Opt In To Overdraft Protection Right At The ATM

ATMs exist for routine banking transactions…deposits, withdrawals, balance inquiries, opting out of overdraft protection. Wait, what? GitEmSteveDave noticed, but didn’t test, this option on a Sovereign Bank ATM. “I wonder how many people hit the button by accident and end up giving their rights up,” he writes. Convenient, or dangerous? [More]

Just Because You're Illiterate Doesn't Mean You Shouldn't Be Able To Use The ATM

Just Because You're Illiterate Doesn't Mean You Shouldn't Be Able To Use The ATM

If you’ve ever found yourself trying to get money from an ATM that doesn’t want to display its menus in English, you know it can be aggravating. But imagine what it must be like for someone with no understanding of any written language. Now there are new ATMs being created for use in developing regions with lower literacy rates. [More]

ATM Can Tell If You're Lying

ATM Can Tell If You're Lying

Leave it to the Russians. Their biggest retail bank, Sberbank, is testing out a new kind of ATM that has a built-in lie detector. [More]

I Solved Citibank ATM Pen Shortage With Duct Tape, TD Bank Pens

I Solved Citibank ATM Pen Shortage With Duct Tape, TD Bank Pens

Reader Greg was sick of there never being any pens at the Citibank ATM at 8th ave and 16th st in NYC. They had those metal pens attached to wire like they always do, but people had stolen the pen innards and they were never replaced. (Probably because the bank got sick of replacing them.) So Greg came up with his own solution. He grabbed some free pens that are always in abundance at TD Bank and duct taped them to the empty Citibank pen barrels. [More]

Woman With Hand Stuck In ATM Freed By Firemen

Woman With Hand Stuck In ATM Freed By Firemen

ATMs are no longer satisfied with just nipping fees from you. Now they want your flesh. [More]

Chase Tests Out $5 ATM Fees

Chase Tests Out $5 ATM Fees

Banks are continuing to amp up the threat of making consumers pay for the price of increased regulation. Chase is testing out charging non-customers in Illinois $5 for withdrawal fees. In Texas, they’re trying a $4 charge on for size. Consumer advocates say its a scare tactic meant to muddy up Congressional waters, but banking experts disagree. “I think customers have taken for granted the cost of banks’ infrastructure,” says Margaret Kane, president and CEO of Kane Bank Services told ABC News. “ATMs are very expensive to install and maintain.” [More]

TD Bank Charging Customers $2 To Get Cash From A Non-TD ATM

TD Bank Charging Customers $2 To Get Cash From A Non-TD ATM

As Congress today debates over proposed caps on debit card swipe fees that would limit bank profits and lower costs for merchants, TD Bank has announced they’re going to start charging customers a $2 fee whenever they take cash out of a non-TD bank ATM. That’s going to be on top of any fee that you already pay the ATM. The only way to avoid the fee is to be in a higher-tier checking account. [More]

Wells Fargo ATMs Crash Across The Country

Wells Fargo ATMs Crash Across The Country

Most of Wells Fargo’s 12,000 ATMs crashed starting Monday afternoon and lasting several hours, reports the Star Tribune, and no one knows why. [More]