On July 20th, Julianna’s (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was “wheeled into a back room and advised” that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse.
Another day, another child wearing Crocs is injured while riding an escalator at the Atlanta airport. Hey, parents. Stop letting your kids wear these on moving walkways and escalators, will ya? [WSBTV] (Thanks, Ryan!)
Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said “there isn’t a cloud in the sky.” AA later revealed the flight was actually delayed because they were waiting for a fax. It’s understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results.
Technical problems, fog, rain and other weather issues are already causing delays at several airports says USAToday.
Remember how Progressive got caught infiltrating a church support group and secretly recording it in hopes of discrediting two of its members involved in an insurance claim? And then their CEO posted a public apology, calling the incident “apalling?” Well, now, in defending itself against the lawsuit filed by the people whose privacy was breached, Progressive is calling its actions “reasonable.” Progressive must be some kind of special alchemist to brew a concoction both “appalling” and “reasonable” at the same time.
Michael Garrett (pictured)- CEO – Georgia Power – 404-506-7733 (Mickey’s boss)
Just when you thought insurance companies couldn’t get any sleazier, Progressive Insurance got caught sending private eyes to infiltrate and secretly record an Atlanta area church support group in hopes of digging up dirt to discredit a church couple involved in a car accident lawsuit, the Atlanta Journal-Constitution reports.
Best Buy calls 911 after Consumerist reader RJH asks for a refund on a nonworking Tony Bennet CD.
Garth used to be able to jump out of his car and deposit his checks in under a minute. That changed when his Bank of America installed a new ATM.
In a delicious confluence of form and function, The Butter Trough of Atlanta, GA is the world’s first fully advertising supported restaurant.
Garth writes in complaining about his workout join. They’re triple-billing him, he says. Not only that, they seem to be actually messing with his mind when he tries to remedy the situation through the telephone customer service: 20 minute holds, inane music and telling him to fax his bank records in to numbers that aren’t even valid fax lines.
Things have gotten really bad for Delta lately. Not only are they asking employees to volunteer to clean their airplanes, but, perhaps more damning, their aircraft are reportedly suffering from interior decoration failures. You know an airline is in straits most dire when they can’t even afford good drapery, without which, steerage class passengers are treated to full-frontal views of the world of delights and splendor that is first class. Bucky Turco was one such plebe and, armed with camera, documented the horror story.
Comcast, why is your scheduling system made out of peanut-butter and bits of baling wire?
Please help me. Comcast is killing me.“