74-Year Old's American Airlines Ordeal

74-Year Old's American Airlines Ordeal

Nobody told 74-year-old Mrs. Reynolds her American Airlines flight was canceled until she was on-board the wrong one. Her tale of sprinting, being stranded, and customer service failure, inside…

Man Jailed After Letting His Girlfriend Eat Off Of His Plate

Man Jailed After Letting His Girlfriend Eat Off Of His Plate

The Atlanta Journal-Constitution says that a man was jailed for two days after letting his girlfriend eat from his plate — and then refusing to pay for two $7 buffet meals.

Two More Weeks Of Gas Shortages In The South?

Two More Weeks Of Gas Shortages In The South?

The New York Times has quoted an expert from Rice University who thinks that the gas shortages in Georgia, North Carolina and Tennessee could continue for two more weeks.

Desperate Atlantans Use Twitter To Find Gas

Desperate Atlantans Use Twitter To Find Gas

There’s a gas shortage in Atlanta, GA, so consumers are using Twitter to help each other find gas. They’re tagging their posts #atlgas whenever they spot some and letting others know the price and location, as well as tossing out requests for information. The tag was created by Tessa Horehled who writes the DriveAFasterCar blog.

Delta Makes Woman With Muscular Dystrophy Crawl Off Plane

Delta Makes Woman With Muscular Dystrophy Crawl Off Plane

On July 20th, Julianna’s (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was “wheeled into a back room and advised” that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse.

http://consumerist.com/2008/07/29/another-day-another-child-wearing/

Another day, another child wearing Crocs is injured while riding an escalator at the Atlanta airport. Hey, parents. Stop letting your kids wear these on moving walkways and escalators, will ya? [WSBTV] (Thanks, Ryan!)

AA Lies About Bad Weather To Deny Reader Compensation

AA Lies About Bad Weather To Deny Reader Compensation

Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said “there isn’t a cloud in the sky.” AA later revealed the flight was actually delayed because they were waiting for a fax. It’s understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results.

Holiday Travel Season Off To A Rough Start

Holiday Travel Season Off To A Rough Start

Technical problems, fog, rain and other weather issues are already causing delays at several airports says USAToday.

Progressive Says Lying Its Way Into Church Support Group To Dig Up Lawsuit Dirt Was "Reasonable"

Progressive Says Lying Its Way Into Church Support Group To Dig Up Lawsuit Dirt Was "Reasonable"

Remember how Progressive got caught infiltrating a church support group and secretly recording it in hopes of discrediting two of its members involved in an insurance claim? And then their CEO posted a public apology, calling the incident “apalling?” Well, now, in defending itself against the lawsuit filed by the people whose privacy was breached, Progressive is calling its actions “reasonable.” Progressive must be some kind of special alchemist to brew a concoction both “appalling” and “reasonable” at the same time.

Reach Georgia Power Executive Customer Service

Reach Georgia Power Executive Customer Service

Michael Garrett (pictured)- CEO – Georgia Power – 404-506-7733 (Mickey’s boss)

Progressive Insurance Lies Its Way Into Church Support Group To Dig Up Lawsuit Dirt

Progressive Insurance Lies Its Way Into Church Support Group To Dig Up Lawsuit Dirt

Just when you thought insurance companies couldn’t get any sleazier, Progressive Insurance got caught sending private eyes to infiltrate and secretly record an Atlanta area church support group in hopes of digging up dirt to discredit a church couple involved in a car accident lawsuit, the Atlanta Journal-Constitution reports.

Best Buy Calls 911 On Customer Asking For Refund

Best Buy calls 911 after Consumerist reader RJH asks for a refund on a nonworking Tony Bennet CD.

New ATM Increases Reader’s Likelihood Of Being Riddled With Bullets

Garth used to be able to jump out of his car and deposit his checks in under a minute. That changed when his Bank of America installed a new ATM.

AirTran Would Rather Me Stinky

AirTran Would Rather Me Stinky

Nelle writes:

Butter Trough Hoax?

Butter Trough Hoax?

Has The Butter Trough run dry?

Welcome to The Butter Trough!

Welcome to The Butter Trough!

In a delicious confluence of form and function, The Butter Trough of Atlanta, GA is the world’s first fully advertising supported restaurant.

UPDATE: Bally’s Tele-Customer Service Blows

UPDATE: Bally’s Tele-Customer Service Blows

After his complaint appeared here on The Consumerist, Garth reports his ongoing issue with Bally’s double-billing him got fixed up ship-shape.

Bally’s Tele-Customer Service Blows

Bally’s Tele-Customer Service Blows

Garth writes in complaining about his workout join. They’re triple-billing him, he says. Not only that, they seem to be actually messing with his mind when he tries to remedy the situation through the telephone customer service: 20 minute holds, inane music and telling him to fax his bank records in to numbers that aren’t even valid fax lines.