Consumerist
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travel
Broken FAA Computer Causing Delays Across The US
USAToday is reporting that a broken FAA computer in Atlanta is causing widespread delays across the country. In particular, "Washington National, Baltimore/Washington and Newark Liberty are all listed as having severe flight delays, according to the FAA." More » -
security theater of the absurd
TSA Takes Baby Away From Mother?
UPDATE: The TSA has posted their CCTV video of the incident from 9 different angles. In the video, the child is never picked up by TSA agents or removed from the mother's sight.
UPDATE 2: Nic responds to the video by saying, "in the video, it looks as though my son is playing happily in his stroller while i am being searched with a wand. obviously this is the big discrepancy with my story, since he was not in my sight at that time, and one that i too am thoroughly looking into. neither of the two phone calls i placed while seated in security are in the video either. what is shown in the video is incomplete as it leaves out when the security agent took my son to a separate area and out of my sight. this matter is one that is being handled between my family and the TSA."
Mommyblogger Nic tells the horrifying story of how TSA agents took away her child because the clip on his pacifier set off the metal detector yesterday. More »
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recalls
Hey, There's Listeria In The Eggo Waffles
Well, %#$% there is listeria in the Eggo Waffles. A sample of buttermilk Eggo waffles tested positive for listeria, says the Georgia Department of Agriculture. The product wasn't shipped to the marketplace, but they're recalling a few batches that did — just in case. More » -
houses
Ask The Consumerists: A House Divided Forgot Its Permits
Jeffrey and his wife found their dream house. Except they failed to realize the difficulty that one tiny problem with the house might give them. The difficulty? Well, the previous owners doubled the size of the house. Only they sort of forgot to get permits for any of the additions or renovations. More » -
complaints
74-Year Old's American Airlines Ordeal
Nobody told 74-year-old Mrs. Reynolds her American Airlines flight was canceled until she was on-board the wrong one. Her tale of sprinting, being stranded, and customer service failure, inside... More » -
do not mess with the buffet
Man Jailed After Letting His Girlfriend Eat Off Of His Plate
The Atlanta Journal-Constitution says that a man was jailed for two days after letting his girlfriend eat from his plate — and then refusing to pay for two $7 buffet meals. More » -
Gas Shortage
Two More Weeks Of Gas Shortages In The South?
The New York Times has quoted an expert from Rice University who thinks that the gas shortages in Georgia, North Carolina and Tennessee could continue for two more weeks. More » -
gas
Desperate Atlantans Use Twitter To Find Gas
There's a gas shortage in Atlanta, GA, so consumers are using Twitter to help each other find gas. They're tagging their posts #atlgas whenever they spot some and letting others know the price and location, as well as tossing out requests for information. The tag was created by Tessa Horehled who writes the DriveAFasterCar blog.
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delta
Delta Makes Woman With Muscular Dystrophy Crawl Off Plane
On July 20th, Julianna's (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was "wheeled into a back room and advised" that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse. More » -
Another day, another child wearing Crocs is injured while riding an escalator at the Atlanta airport. Hey, parents. Stop letting your kids wear these on moving walkways and escalators, will ya? [WSBTV] (Thanks, Ryan!)
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american airlines
AA Lies About Bad Weather To Deny Reader Compensation
Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said "there isn't a cloud in the sky." AA later revealed the flight was actually delayed because they were waiting for a fax. It's understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results. More » -
travel
Holiday Travel Season Off To A Rough Start
Technical problems, fog, rain and other weather issues are already causing delays at several airports says USAToday. More » -
lawsuits
Progressive Says Lying Its Way Into Church Support Group To Dig Up Lawsuit Dirt Was "Reasonable"
Remember how Progressive got caught infiltrating a church support group and secretly recording it in hopes of discrediting two of its members involved in an insurance claim? And then their CEO posted a public apology, calling the incident "apalling?" Well, now, in defending itself against the lawsuit filed by the people whose privacy was breached, Progressive is calling its actions "reasonable." Progressive must be some kind of special alchemist to brew a concoction both "appalling" and "reasonable" at the same time.
Progressive now says its spying was 'reasonable' [Atlanta-Journal Constitution] (Thanks to Christopher!)
(Photo: The Master Shake Signal) -
phone numbers
Reach Georgia Power Executive Customer Service
Richard Holmes - Metro Atlanta Region Senior Vice President - Customer Service - 404-506-3701 (direct line)
Mickey Brown - Georgia Power Corp Executive Vice President - 404-506-2412 (Richard's boss)
Michael Garrett (pictured)- CEO - Georgia Power - 404-506-7733 (Mickey's boss) -
douchebags
Progressive Insurance Lies Its Way Into Church Support Group To Dig Up Lawsuit Dirt
Just when you thought insurance companies couldn't get any sleazier, Progressive Insurance got caught sending private eyes to infiltrate and secretly record an Atlanta area church support group in hopes of digging up dirt to discredit a church couple involved in a car accident lawsuit, the Atlanta Journal-Constitution reports. More » -
best buy
Best Buy Calls 911 On Customer Asking For Refund
Best Buy calls 911 after Consumerist reader RJH asks for a refund on a nonworking Tony Bennet CD. More » -
complaints
New ATM Increases Reader's Likelihood Of Being Riddled With Bullets
Garth used to be able to jump out of his car and deposit his checks in under a minute. That changed when his Bank of America installed a new ATM. More »
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Sat Nov 21
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