Consumerist
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airlines
Getting Money Back From Bankrupt Airlines: Credit Card May Have Trip Insurance Built-In
Here's yet another way to get your money back if you find the airline you've booked tickets with should suddenly cease to operate: trip insurance may be one of the default benefits on your credit card. If you booked with a credit card, call up the company and ask. For instance, Citi PremierPass Elite MasterCard comes with Trip Cancellation/Trip Interruption Insurance for free. Reader Jhayme says they are refunding ATA Airlines passengers who purchased their ticket in full on the card up to $1500. The number to call to submit a claim is 1-800-950-5118, and there is a claim form that should be submitted American Express has a similar program called Travel Delay Protection, that will reimburse passengers if they cannot be rebooked on a new flight within a certain time period. I believe this costs $9.95 per trip. With two airlines going bankrupt, it may be a good idea for people to look into these programs." Those credit cards may be evil, but for big ticket items, their buyer protections can come in handy sometimes.
PREVIOUSLY: What Do You Do If You Have Tickets On A Bankrupt Airline?
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vouchers
Customers Holding ATA Vouchers Are Sad, Angry
Reader Jake writes in to share the story of how he came to be the proud owner of a now-worthless ATA voucher: More » -
leaks
Interview With ATA Insider On Day His Airline Went Bankrupt
ATA airlines abruptly ceased to exist this morning, leaving travelers to scramble for refunds and alternate booking arrangements. An ATA insider took time out from looking for a new job to give The Consumerist the inside scoop:
ATAinsider: The airline lost an important contract [with Federal Express] that involved the AMC [Air Mobility Command] and became financially insolvent. As of this morning, they filed and we have essentially closed. With the prices of fuel, all the eggs are in the charter basket right now. So since we lost our bread and butter contract, we couldn't afford to do scheduled service.
benpopken: Did you find about it before going to work today?
ATAinsider: I did not, but it was on the news, apparently the press release was at 0500.
benpopken: What was the mood like once people started finding out?
ATAinsider: Very sad. It seemed somewhat inevitable, but we all had hopes, you know? People had been there for 25 or more years and the worst part is, their loyalty paid off for nothing in the end. Seems to be the state of affairs anymore.
benpopken: They won't be handing out any gold watches, that's for sure.
ATAinsider: Nope, and the best anyone can hope for is unemployment.For passengers seeking information on ATA refunds or rebooking, check out this post.
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travel
What Do You Do If You Have Tickets On A Bankrupt Airline?
What do you do if you have a flight planned on one of the three airlines, ATA, Champion and Aloha, that filed for bankruptcy and terminated all flights this week? First thing to do is if you paid with a credit card company, call them up and ask for a refund. An ATA insider tells us, "When an airline bills you for your ticket, they don't receive payment—the money's escrowed until you fly or the terms of the contract are met, i.e. one year validity limit, so the bankruptcy doesn't affect those customers." Elliot.org has the run-down of other options: On the press release level, United Airlines has agreed to take on Aloha Airlines passengers, but anecdotal evidence suggests the ground-level customer service reps are bungling the hand-off. Southwest has agreed to rebook ATA passengers, but the language suggests this deal is only good for flights that were codeshares between the two airlines. Lastly, if you bought your ticket with ATA by check or cash, you can claim a refund, for probably a fraction of its value, after the airline is liquidated.
My airline is grounded — now what? [Elliot]
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travel
5 Worst Airlines According To Zagat's
Here are the lowest performing airlines, based on comfort, food, service and website, according to a recent Zagat's survey. Scores are out of a total possible 30.
5. United 11.75
4. Spirit 11.75
3. ATA 11
2. Northwest 11
1. US Airways 10Spirit and ATA are discount airlines, so you're basically strapping yourself to a flying metal tube knowing that your butt might not feel that great, but at least the extra material in your wallet helps cushion. As for the others, the legacy carriers, yeah they just stink. We find the "breakdowns" in "classic" Zagat's style to be "particularly amusing", and they're posted inside... More »
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travel
ATA Tries To Have You Arrested For Using Your iPhone In "Airplane Mode"
The iPhone has a setting that makes it safe to use on an airplane. So-called "airplane mode" disables cell phone, radio, Wi-Fi, and Bluetooth signals, thus allowing you to watch movies staring Jennifer Love Hewitt while flying through the air. More » -
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travel
A Big List Of Airline and Airport "Tarmac Stranding" Policies
We've been looking over the Department of Transportation's spiffy new report about "tarmac strandings" (or "long on-board delays" as their now being called,) and have located some pretty interesting stuff. More » -
complaints
AirTrain: Tiny Bathrooms, Big Cancellations
Josh C writes:Recently, I flew Airtran to get to a family gathering. Normally I like them; their rates are low and upgrades are cheap. But I had two problems that I want to warn your readers about:
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The reason - 1
1-10 of 10 for "Ata"
