At&t

AT&T Turns That Whole Warrantless Wiretapping Thing Into A Hilarious Marketing Joke

Meet Ms. Suspicious, a member of the "Online Liberation Movement." According to AT&T, Ms. Suspicious "has nothing to hide," so she certainly won't mind when AT&T and their traitorous telecom buddies trash the Constitution and violate her right to privacy! More »

7:30 PM on Sat Jun 28 2008
By Carey
53,244 views, 119 comments

Latest by n/a: @00447447: Sorry bud, but after checking out your recent posts, I conclude that you are all balls and no brains, hence my ignoring of your current baiting attempt. Smell ya later, troll. 00447447 commented on JPMorgan Chase Accidentally Breaks Into Your more »

iphone

The New $199 iPhone Is $160 More Expensive Than The $399 iPhone It Replaced. What?

Apple's new 3G iPhone might seem like a bargain at $199: more features, 3G speeds, and $200 cheaper than the original model. Great, except it's not actually cheaper. The new $199 iPhone is actually $160 more than the $399 iPhone it replaces. More »

6:10 PM on Sun Jun 15 2008
By Carey
48,586 views, 134 comments

settlements

AT&T Agrees To Refund Unauthorized Third-Party Charges On Cellphone Bills

AT&T Mobility has agreed to offer refunds to customers who were charged for third-party services like ringtones, although if you were frequently a victim of this you'll quickly exhaust your refund quota: "Customers will able to claim refunds for spurious charges that appeared on up to three of their monthly bills between Jan. 1, 2004, and May 30, 2008." AT&T should be sending out a notification to its customers "soon," but you can already download a refund request. More »

8:52 AM on Tue Jun 3 2008
By Chris Walters
2,121 views, 9 comments

Latest by n/a: I used to work for AT&T customer service and if someone called in about 3rd party charges, we would always refund the charges and offer to block it. You have to send a message to subscribe to the 3rd party more »

complaints

AT&T Shipped Me An Empty Plastic Bag Instead Of An iPhone!

David ordered a refurbished iPhone from AT&T. What he received was a brand new empty plastic bag. Apparently, AT&T has 500 backorders for refurbished iPhones, so for some completely unknown and nonsensical reason, they've decided to start shipping empty plastic bags. Let's join David as he tries to track down the iPhone he ordered... More »

9:29 PM on Sun Jun 1 2008
By Carey
12,109 views, 65 comments

Latest by n/a: lol "Your World Delivered" is AT&T making a statement with that bag? I'm upset they didnt deliver my world? I'm gonna have to make a few phone calls to fix this ASAP. more »

at&t

AT&T Customer? No Go Phone For You!

In case you though AT&T wanting to run a credit check before they sell you a prepaid phone was as dumb as AT&T could get, reader Dan writes in to tell us about an AT&T store that wouldn't sell him a phone because he was already an AT&T customer. If he hadn't copped to being an AT&T customer, he could have walked out of the store with a lovely LG CG180 Go Phone. But since he admitted he had an AT&T number, the sales reps at the store wanted him to put an extra $100 down. More, after the jump. More »

9:06 AM on Mon May 12 2008
By profio
6,088 views, 34 comments

Latest by BLANDspace: My strategy opinion. Cingular buys failing regional tdma carriers for a bargain. Converts all to gsm because better tech for cramming people on towers. Spend all that money to brand to ATT. Att rose from the dead to become a more »

nickel-and-diming

AT&T And Others Make You Pay For The Privilege Of Paying Your Bill

Want to pay your wireless bill in an AT&T store? That'll be $2 extra for the "privilege" of handing it to a clerk. Want to pay your credit card bill over the phone? That will be $15. More »

8:16 AM on Fri Apr 25 2008
By samglover
6,115 views, 116 comments

iphone

AT&T Fails To Provide Service, Holds $750 Deposit Hostage For Two Months

AT&T demanded a $750 deposit from Richard before selling him an iPhone, but couldn't provide service because they improperly entered his address. Richard spent hours at the AT&T store trying to fix the mistake before deciding to cut his losses and recover the deposit. AT&T promised to refund his money in 7-10 days. That was two months ago. Why the hold-up? AT&T can't issue the refund because they don't have Richard's proper address. More »

9:59 AM on Sat Apr 19 2008
By Carey
6,206 views, 37 comments

Latest by n/a: I recently received the iphone as a gift. I want to activate, but I'm afraid of being turned down due to poor credit scores. I don't have a bankruptcy, but just bad credit. Will I get turned down? I'm wondering more »

etfs

AT&T Introduces Pro-Rated Termination Fees

It's finally official: as of May 25th, AT&T will join the ranks of the pro-rating carrier crowd (which so far just includes Verizon) and start reducing their early termination fees (ETFs) by $5 per month on both one and two-year contracts. This only applies to new customers and those renewing contracts on or after May 25th, so if you can, try to hold off on entering into a contract with AT&T for the next two months. What up, Sprint and T-Mobile? Why is it taking so long for you to pro-rate your ETFs? We guess you're too busy going out of business and suing creation, respectively. More »

8:51 AM on Tue Apr 1 2008
By Chris Walters
2,719 views, 19 comments

Latest by n/a: AS a former Sprint employee, I'm glad I got out of there before proration came in. The day the program is announced, people with a year or less left are going to be banging the doors to get out. I'm guessing more »

bills

AT&T Sends Bills To Collections Ten Days After They're Mailed Out

Reader Tom wrote in to let us know that during a conversation with AT&T customer service, a representative told him that it is typical to send out collection notices ten days after the original bill is mailed. Factoring in two or three days for the bill to arrive, two or three days for the check to get back to AT&T, and a Sunday or two, that leaves three to five days for customers to pay their bills before the angry letters and phone calls begin. More »

10:58 PM on Mon Mar 31 2008
By Alex Chasick
19,371 views, 50 comments

Latest by RINO-Marty: Not true. My credit, depending on the report, is 750 - 810 (I just got a mortgage). I am the OP. more »

prepaid

AT&T Won't Sell Man GoPhone Because It Can't Verify His Credit History

Nathan's been having trouble this week buying a prepaid GoPhone from AT&T Mobility's website. He finally found out the reason: they couldn't verify his credit history. This is confusing because it's a prepaid GoPhone and because his credit history is superb. "Cheryl refused to transfer me. I asked her if she was in any way motivated to find out what was wrong with their system and help me, and, to her credit, she answered honestly with a simple 'no.'"
More »

8:58 PM on Fri Mar 28 2008
By Chris Walters
9,715 views, 63 comments

Latest by ConsequencesIX: Terrorists use Tracphones, they don't call wireless companies and try to set up accounts. more »

technology

Citigroup Developing Citi-Branded Phone That Can Make Contactless Payments

Do you wish you had a way to spend your money more easily, without all that opening-the-wallet or punching-the-pin-number manual labor? The trade publication Cards & Payments (registration required) says that it's received a copy of a report filed with the FCC that indicates Citigroup is developing a Near Field Communication, or NFC, mobile phone that would allow its customers to make contactless payments at participating retailers. More »

6:53 PM on Fri Mar 28 2008
By Chris Walters
1,724 views, 14 comments

early termination fees

Carriers Promised Congress They'd Pro-Rate ETFs; Senator Asks Them, "When?"

In a letter to Sprint, AT&T Mobility, and T-Mobile, Sen. Amy Klobuchar (D-Minn.) has asked the companies whether or not they're going to start pro-rating their Early Termination Fee policies as promised, reports RCR Wireless. "Sens. Klobuchar and Jay Rockefeller (D-W.Va.) are co-sponsors of a sweeping wireless consumer protection bill" that carriers are against. In her letter, Klobuchar writes, "It is time for the wireless companies to adhere to the assurances they made to the American consumer and start pro-rating these fees." In response, Sprint said by the end of Q2 2008, T-Mobile said the first half of 2008, and AT&T Mobility said nothing at all. (Verizon already pro-rates their ETF.) More »

7:21 PM on Fri Mar 14 2008
By Chris Walters
2,743 views, 21 comments

Latest by n/a: I'm just going to break my contract with T-Mobile and challenge them in small-claims court to show that the liquidated damages represented by the flat early termination fee is reasonable. Liquidated damages can only be enforced if actual damages more »

domestic spying

Whistleblower Confirms He Worked On Warrantless Wiretapping Program For "A Large Wireless Company"

Another person has stepped forward to allege that a "major wireless carrier" may have aided the FBI's warrantless wiretapping program. He claims he was brought in to work with the company on something called the Quantico Circuit, "a high-speed line from the wireless carrier to an unnamed third party. Quantico, Va., is the site of a U.S. intelligence and military base."

"The circuit was tied to the organization's core network," Pasdar stated in the affidavit. "It had access to the billing system, text messaging, fraud detection, Web site, and pretty much all the systems in the data center without restrictions."

More »

6:41 PM on Fri Mar 14 2008
By Chris Walters
2,705 views, 26 comments

Latest by n/a: @RIP MRHANDS: "Whether illegal wiretapping is occurring or not, CALEA obligates telecom providers to comply with wiretapping requests" Bullshit. If the telcos stood together and dug in their heels on the matter, this wiretapping NEVER would have gotten off the more »

activation fees

Follow Up: AT&T Says There's No Activation Fee For GoPhones

Earlier this week we posted an email from a man who said an AT&T salesman tried to charge him an "activation fee" to switch his daughter's already-active SIM card to a GoPhone. We got a lot of useful (if sometimes contradictory) advice from readers in the comments section, and now an AT&T spokesman has written in with an official statement about it. More »

3:02 PM on Fri Mar 14 2008
By Chris Walters
3,437 views, 13 comments

activation fees

AT&T Says They'll Charge $25 "Activation Fee" To Move SIM From A Broken Phone To A GoPhone

Does AT&T really charge a $25 "activation fee" when you move your SIM card to a GoPhone? A father had to replace his child's broken cellphone over the weekend, and the rep at the AT&T store told him the only way to avoid an ETF or plan extension was to buy a GoPhone and pay an activation fee, even though the SIM card was the same. Online, you can buy a new GoPhone and have the activation fee waved. Way to treat your current customers, AT&T. More »

9:41 PM on Wed Mar 12 2008
By Chris Walters
4,187 views, 49 comments

Latest by n/a: I used to work for AT&T customer service(the people that had to fix the errors of cor store agents and retail agents). That agent didn't know what he was doing. There is no activation fee for going buying a prepaid more »

hidden fees

AT&T To Charge $5 For Payments Over The Phone In May

An anonymous AT&T employee who says to call him "Vernon" wrote in to tell us that starting next Tuesday, March 11th, some customers in the Southeast who call in to make a payment will be charged $5, with the fee going nationwide by May. He writes, "I feel this is taking advantage of our customers' trust, because even when we put it on all of their bills, and let people know, there will be tons of reps that won't let the customer know they're being charged for taking their payment." More »

1:15 PM on Thu Mar 6 2008
By Chris Walters
3,455 views, 55 comments

Latest by n/a: I paid my AT&T wireless balance, in full, through a customer rep. NOT ONCE did the representative inform me of the $5.00 charge...she told me my balance was at zero...she explained all the different ways in which I could check more »

Consumerist

UPDATE: Ruby Tuesday Says Man Ordered Fatal Crab Dish

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