Even Sears Doesn't Know What It Sells Anymore

Even Sears Doesn't Know What It Sells Anymore

Sears might be doing an okay job with adjusting to doing business in the 21st century if they weren’t stuck with a pesky brick-and-mortar store network. Maybe. When John returned a malfunctioning dehumidifier to his local store, he wanted to exchange it for a working one. He couldn’t, though, because the item was out of stock. Logical enough: dehumidifiers are popular in the summer. Yet he was able to go home, order the item online, and pick it up at the very store he had just been told was out of the item. [More]

Bosch Replaces Malfunctioning Washer, Breaks Up Matching Set

Bosch Replaces Malfunctioning Washer, Breaks Up Matching Set

The good news: after seven months of repair attempts, Sylvia was able to get Bosch to replace her washing machine. The bad news: she paid big bucks for a matching washer and dryer set not too long ago, and the new washer on its way doesn’t match the perfectly-working dryer at all. Is she being unreasonable to want a warranty replacement that is part of the pretty matched set she paid for? [More]

Sears Delivers New Stove, Ends Family's 6 Weeks Without Cooking

Sears Delivers New Stove, Ends Family's 6 Weeks Without Cooking

Remember Ian, whose family was stuck with a series of defective Kenmore stoves and hadn’t been able to cook at home for six weeks? He reports that Sears delivered a new stove to his house on Saturday, and this one seems to be actually functioning. So far. Hooray! [More]

Best Buy Screws Up Appliance Delivery Badly Enough To Drive Customer To Sears

Best Buy Screws Up Appliance Delivery Badly Enough To Drive Customer To Sears

Jason ordered a new dryer from Best Buy, and his experience was so frustrating that he actually threatened to buy from Sears instead. How bad does a shopping experience have to be to drive a man to such madness? [More]

Sears Replaces Reader's Basement-Flooding Washer

Sears Replaces Reader's Basement-Flooding Washer

Consumer victory! After being featured on this site last week, reader Sharon’s basement-flooding washing machine is going to be replaced. While the replacement itself is due to Sharon’s own diligent work trying to make Sears see logic, she’ll be getting more expensive replacement washer for her trouble after her Consumerist appearance. [More]

Brand-New Kenmore Washer Won't Stop Flooding My Basement

Brand-New Kenmore Washer Won't Stop Flooding My Basement

Sharon bought a Kenmore Elite Steam washer and dryer from Sears in August 2010. When the appliances showed up in September, they promptly began flooding her basement. She’s been scolded for not following directions correctly (even though she claims to follow the washer’s instructions to the letter) and is coming up on her fourth repair visit for the same problem. Sears keeps reassuring her that she’s a valued customer. Right. Tell that to her basement floor. Update: Sharon is getting a new washer. [More]

Whirlpool, Free Us From This Fridge's Unholy Buzzing Sound

Whirlpool, Free Us From This Fridge's Unholy Buzzing Sound

Justin and his wife saved up and bought a sweet, petite, shiny new Whirlpool refrigerator from Lowe’s. They were thrilled with their new purchase for about three weeks, until it began to make an unholy buzzing noise. No one can make the buzzing stop. Not Whirlpool, not Lowe’s, not an endless procession of repairmen, and not either company’s executive customer service. What now? [More]

If Your Snowblower Clogs Too Easily, Check The Shear Pin

If Your Snowblower Clogs Too Easily, Check The Shear Pin

If your snowblower seems to be clogging up all the time, rather than curse the gods you may want to check to see if the shear pin snapped off. [More]

3 Hours Before Delivery, Sears Notices Your Stove Is Out Of Stock And Discontinued

3 Hours Before Delivery, Sears Notices Your Stove Is Out Of Stock And Discontinued

Oh, Sears. Why don’t you understand that the point of commerce is to sell merchandise to your customers? Chad tells Consumerist ordered a set of appliances for his new home from Sears, with a delivery time 8 days in the future. Three hours before his delivery window, Sears called to let Chad know–oh, yeah, the stove that he ordered was discontinued. [More]

How I Saved $145 At Sears By Checking In-Store Computer Kiosk

How I Saved $145 At Sears By Checking In-Store Computer Kiosk

Leigh made the most of her idle time while waiting in line to buy a dishwasher at Sears. On a lark, she pulled up the product she was going to buy at a nearby kiosk and found it was listed $145 cheaper online than she was about to pay. She confronted the salesman, who was stunned by the price difference but gave her the lower price. [More]

Haunted House Or Dead Rodents? 5 Tips From Consumer Reports

Haunted House Or Dead Rodents? 5 Tips From Consumer Reports

Do your appliances and lights randomly turn on and off? Are doors all over your home opening and closing by themselves? Do you hear ghostly footsteps in the attic? If so, your house may be haunted — or you could just have dead rodents, really bad appliances, and low relative humidity. Consumer Reports goes Ghostbusters to help you get Gozer out of your garage. [More]

KitchenAid Doesn't Care That Your Oven Won't Turn Off

KitchenAid Doesn't Care That Your Oven Won't Turn Off

Chris writes that he spent $1,700 on a KitchenAid brand stove four years ago, and that stove now has a problem that the company isn’t interested in fixing. The off button for the oven doesn’t work. Chris correctly thinks that this is a safety issue, but there are no authorized repair technicians willing to travel to where he lives. KitchenAid representatives promised to help…but now the warranty has expired, and now the company offers no help at all. [More]

General Electric Responds To Twitter Distress Call, Fixes Shattered Stove

General Electric Responds To Twitter Distress Call, Fixes Shattered Stove

Mike writes that his parents came home one day to discover that the pretty black decorative glass on their oven door had broken into thousands of tiny black decorative glass shards. The stove was out of warranty, but they tried to contact GE anyway. After Mike learned about the situation, he posted to Twitter about it, hoping that GE might have some kind of special social media team scouring the Internet for dissatisfied customers. They did. [More]

Samsung's Kafkaesque Refrigerator Executive Customer Service Runaround

Samsung's Kafkaesque Refrigerator Executive Customer Service Runaround

Jason’s story about his Samsung refrigerator seems, for the first few paragraphs, to be a relatively mundane incident involving a customer who is (justifiably) annoyed when some relatively small features of his $2,700 refrigerator kept breaking, requiring repairs. But when the icemaker and the entire freezer began to fail, Jason’s story took a different turn. A repairman encouraged him to seek a replacement for the frequently failing fridge, which he did. Now his quest for a new fridge looks more like a part-time job, and Samsung’s executive customer service is beginning to look like … regular customer service. [More]

Haggle With The Manager Of Lowe's, Get A Great Deal On A Fridge

Haggle With The Manager Of Lowe's, Get A Great Deal On A Fridge

Rissa writes in to let us know that you can get a great deal by haggling a little bit with the manager of Lowe’s. [More]

How Many BTUs Does My Air Conditioner Need?

How Many BTUs Does My Air Conditioner Need?

“It is hot up in the biznasty,” you may find yourself saying as the heat wave blankets your town in boiling sun rays. Air conditioning is your primary defense against this scourge and you may need to buy a new one or upgrade an old one. The first question is how many BTUs do you need? This handy chart helps you figure that out: [More]

Lazy Delivery Guys Left Appliances In Our Garage

Lazy Delivery Guys Left Appliances In Our Garage

Candice and Ryo hit up an Oregon Best Buy on May 2 and dropped more than $5,000 to fill their home with a range, microwave, refrigerator, dishwasher, washing machine and dryer. Now it’s almost July and due to a number of delays the couple still doesn’t have half of their appliances. Even some of the ones they do have are unusable because the delivery guys judged that the boxes were too large to fit through the door so they just left them in the garage. [More]

Need A Blender? Here Are The Ones Consumer Reports Likes

Need A Blender? Here Are The Ones Consumer Reports Likes

Consumer Reports recently tested the drink-making abilities of over 40 blenders, and then they passed out in a pool of frozen margarita. But seriously folks, you don’t need to spend $400 on a Blendtec “Total Blender”–there’s a $40 Oster model “did just as well.” [More]