GE Doesn't See The Problem With An Oven That Won't Cook Anything

GE Doesn't See The Problem With An Oven That Won't Cook Anything

For some reason, Terry expects the GE range with double ovens that he bought just a few months ago to do unreasonable things, like heat up to a consistent temperature, or perhaps cook some food. But his roasts remain un-roasted, and his cakes won’t bake. What’s wrong? None of the technicians GE has sent see a problem with the oven. [More]

You Can't Fix A Washing Machine With A Microwave Door

You Can't Fix A Washing Machine With A Microwave Door

Lori’s front-loading Whirlpool washing machine is broken, and has been since the end of November. This would be less infuriating if Lowe’s hadn’t sent six large boxes of the wrong parts to her house, as well as two repairmen who can’t do anything because the correct parts still haven’t shown up. She wrote to Consumerist in what is clearly a laundry-induced rage. [More]

Does Accepting A Better Fridge Than The One I Ordered Make Me A Bad Consumer?

Does Accepting A Better Fridge Than The One I Ordered Make Me A Bad Consumer?

Last week, a reader wrote in wanting to hear from the Consumerist hive-mind if he’d been a Bad Consumer by badgering a carwash into giving him some wiper fluid for damage that might not have been the carwash’s fault. Inspired by that post, another reader wants to hear your verdict — and this time it’s a lot pricier than a bottle of wiper fluid. [More]

Best Buy Sells You Appliances, Then Sells Them To Someone Else

Best Buy Sells You Appliances, Then Sells Them To Someone Else

John got a great deal on a floor-model washer and dryer unit at Best Buy. But he wasn’t the only one. After he completed the purchase, Best Buy sold the units out to another customer, delivering them to the other purchaser before reaching John. That’s a simple enough error that could have been easily fixed by, say, offering a significant discount on another set of the same model. But that’s not possible at this Best Buy. [More]

It Should Not Take Six Attempts To Deliver A Dishwasher

It Should Not Take Six Attempts To Deliver A Dishwasher

Ariel has read Consumerist for long enough that, given a choice, she probably wouldn’t order a dishwasher from Sears. But she rents, and her landlord is not so wise. Here is their sad but familiar tale: lots of delivery appointments, missed days of work, and no dishwasher. [More]

When Should My Appliance Service Agreement Actually Begin?

When Should My Appliance Service Agreement Actually Begin?

When should a new warranty begin? Reader ournextcontestant wonders this after purchasing a service agreement from Sears for a broken dishwasher. The new warranty begins on the day it was purchased, and not on the day that the appliance is put back in working order. Ournextcontestant doesn’t like this, believing that Sears is robbing him of valuable days of the warranty. Maybe weeks or months of the warranty, considering how long it takes Sears to actually fix things. [More]

I Would Like To Use My Year-Old Electrolux Stove To Cook
Some Meals

I Would Like To Use My Year-Old Electrolux Stove To Cook Some Meals

Electrolux seems to think that Bridgette wants something completely unreasonable. What she would like is for her sleek stainless steel Electrolux range, an induction stove and oven that she paid more than $3,300 for less than a year ago, to heat up and cook food on a regular basis. It doesn’t. The burners stop working, for weeks on end, seemingly at random. She didn’t drop more than three grand on a stove so she could end up using a hot plate in her own home. [More]

Instead Of A Kitchen, Best Buy Leaves You With 3 Big Empty Spaces

Instead Of A Kitchen, Best Buy Leaves You With 3 Big Empty Spaces

Best Buy sent some real stumblebums to install Amy’s stove, dishwasher. and kitchen range. First, Best Buy sent the wrong kind of workers, then they sent the wrong dishwasher, and then the right guys showed up with the wrong tools. Now she’s going to have to end up waiting a total of five weeks to have all the appliances in her kitchen installed correctly. Kind of a crappy way to treat someone who just plunked down for three major appliances with you. [More]

EECB Leads To Dazzling Best Buy Service, Fridge Upgrade

EECB Leads To Dazzling Best Buy Service, Fridge Upgrade

Best Buy? Above and beyond? Yes, it’s possible! The new refrigerator that Sandy ordered was delayed by several days, leaving her fridgeless for a week. She wasn’t thrilled at the prospect of feeding her family without the modern appliance, so she fired off an email to all of the executives she could get her pixels on, copying us on all correspondence. Suddenly, she was summoned to the store to pick out any fridge she wanted for no extra charge, with immediate delivery. And a present for her son, too. [More]

How I Took On Electrolux And Got A Working Refrigerator

How I Took On Electrolux And Got A Working Refrigerator

Stuck with a fancy refrigerator that had a defective, leaking ice maker, Bob refused to accept a future of frequent repairs until the fridge’s warranty ran out. Instead, he took on Electrolux and refused to back down until he had a functioning replacement fridge. Here’s how he did it. [More]

Even Sears Doesn't Know What It Sells Anymore

Even Sears Doesn't Know What It Sells Anymore

Sears might be doing an okay job with adjusting to doing business in the 21st century if they weren’t stuck with a pesky brick-and-mortar store network. Maybe. When John returned a malfunctioning dehumidifier to his local store, he wanted to exchange it for a working one. He couldn’t, though, because the item was out of stock. Logical enough: dehumidifiers are popular in the summer. Yet he was able to go home, order the item online, and pick it up at the very store he had just been told was out of the item. [More]

Bosch Replaces Malfunctioning Washer, Breaks Up Matching Set

Bosch Replaces Malfunctioning Washer, Breaks Up Matching Set

The good news: after seven months of repair attempts, Sylvia was able to get Bosch to replace her washing machine. The bad news: she paid big bucks for a matching washer and dryer set not too long ago, and the new washer on its way doesn’t match the perfectly-working dryer at all. Is she being unreasonable to want a warranty replacement that is part of the pretty matched set she paid for? [More]

Sears Delivers New Stove, Ends Family's 6 Weeks Without Cooking

Sears Delivers New Stove, Ends Family's 6 Weeks Without Cooking

Remember Ian, whose family was stuck with a series of defective Kenmore stoves and hadn’t been able to cook at home for six weeks? He reports that Sears delivered a new stove to his house on Saturday, and this one seems to be actually functioning. So far. Hooray! [More]

Best Buy Screws Up Appliance Delivery Badly Enough To Drive Customer To Sears

Best Buy Screws Up Appliance Delivery Badly Enough To Drive Customer To Sears

Jason ordered a new dryer from Best Buy, and his experience was so frustrating that he actually threatened to buy from Sears instead. How bad does a shopping experience have to be to drive a man to such madness? [More]

Sears Replaces Reader's Basement-Flooding Washer

Sears Replaces Reader's Basement-Flooding Washer

Consumer victory! After being featured on this site last week, reader Sharon’s basement-flooding washing machine is going to be replaced. While the replacement itself is due to Sharon’s own diligent work trying to make Sears see logic, she’ll be getting more expensive replacement washer for her trouble after her Consumerist appearance. [More]

Brand-New Kenmore Washer Won't Stop Flooding My Basement

Brand-New Kenmore Washer Won't Stop Flooding My Basement

Sharon bought a Kenmore Elite Steam washer and dryer from Sears in August 2010. When the appliances showed up in September, they promptly began flooding her basement. She’s been scolded for not following directions correctly (even though she claims to follow the washer’s instructions to the letter) and is coming up on her fourth repair visit for the same problem. Sears keeps reassuring her that she’s a valued customer. Right. Tell that to her basement floor. Update: Sharon is getting a new washer. [More]

Whirlpool, Free Us From This Fridge's Unholy Buzzing Sound

Whirlpool, Free Us From This Fridge's Unholy Buzzing Sound

Justin and his wife saved up and bought a sweet, petite, shiny new Whirlpool refrigerator from Lowe’s. They were thrilled with their new purchase for about three weeks, until it began to make an unholy buzzing noise. No one can make the buzzing stop. Not Whirlpool, not Lowe’s, not an endless procession of repairmen, and not either company’s executive customer service. What now? [More]

If Your Snowblower Clogs Too Easily, Check The Shear Pin

If Your Snowblower Clogs Too Easily, Check The Shear Pin

If your snowblower seems to be clogging up all the time, rather than curse the gods you may want to check to see if the shear pin snapped off. [More]