Ordering Appliance At Lowe's Results In Cascade Of Incompetence

Ordering Appliance At Lowe's Results In Cascade Of Incompetence

The employees at his local Lowe’s store were pretty great, reader Tony tells us, but ordering his stove online with multiple store gift cards wasn’t such a good idea. When he hit “Submit,” the order didn’t go through, and the Lowe’s customer service buffoons weren’t able to tell him what had happened. A visit to the local store resolved the situation, resulting in the actual delivery of the stove. Which was damaged. [More]

Best Buy Will Never Tempt Me With 'Delivery' Siren Song Again

Best Buy Will Never Tempt Me With 'Delivery' Siren Song Again

Brian could have brought his new washer right home from Best Buy after purchasing it, but let the salesman talk him into delivery. Old appliances don’t just haul themselves away, you know. Only after he took a day off work, Best Buy didn’t even manage to get his appliance on the truck for delivery. This hasn’t reached Sears proportions yet, but Brian is annoyed. [More]

How A Few Minutes With A Screwdriver Saved Me $139

How A Few Minutes With A Screwdriver Saved Me $139

We don’t begrudge Sears Repair–or, indeed, any business–a healthy markup on items that they sell. That’s how capitalism works, and capitalism is awesome. But Matthew must have felt insulted when the part his dishwasher needed showed up on his doorstep ahead of a return visit from the repairman. The part needed only a few screws to install…and, making things worse, was available $50 cheaper, for only $121, on Sears’ own website. It’s even cheaper elsewhere. [More]

Own GE Appliances? Get To Work On Your Upper Body Strength

Own GE Appliances? Get To Work On Your Upper Body Strength

With the approval of your physician, there’s no time like the present to start a rigorous exercise program. Doubly so if you own any General Electric appliances. See, Jack owns a stackable General Electric washer and dryer. GE was happy to sell him a 5-year extended service plan, but balked at actually sending a repair person to his house. Once he finally talked them into sending someone to fix his washer, he learned that he and his wife would have to move the dryer from on top of the washer themselves. What’s the problem? It only weighs 150 pounds. [More]

Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'

Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'

In Paula’s letter to Consumerist, she said something unusual that caught our eye. She sincerely wished that she had ordered her new dishwasher from Sears rather than Lowe’s. What makes a person express such crazy desires? She had assumed that the “delivery date” displayed for shoppers on the Lowe’s site stood for the date that the appliance would be delivered to and installed in her home. Not quite. [More]

Target Sells You A Vacuum Full Of Crud, Won't Take It Back

Target Sells You A Vacuum Full Of Crud, Won't Take It Back

Isabelle’s $300 Dyson vacuum from Target arrived on her doorstep without some of the parts, and filled with dirt from someone else’s house. Wanting to receive the item she actually had ordered, she dragged it to the nearest Target in a taxi and was told that she was obviously trying to pull one over on Target by returning this vacuum when she so clearly had used it and kept the handle. Clearly. [More]

Sears Might Repair Your Fridge, Isn’t Really Sure

Sears Might Repair Your Fridge, Isn’t Really Sure

For generations of Americans, Sears has simply been where you go when it’s time to outfit your new home. (At one point, you could even order your house itself out of the Sears, Roebuck catalog.) They, and their Kenmore appliances, were trustworthy, reliable, and quintessentially American. Now? Is Sears any of those things?

Waiting for the second repair on her two-year-old fridge, Joyce was surprised to learn that her Kenmore is just an LG with a badge slapped on it. Oh, and no one knows when the new compressor is coming, or whether it’s actually been ordered at all.

Buying An Extended Warranty From Lowe's? Keep The Paperwork Very, Very Safe

Buying An Extended Warranty From Lowe's? Keep The Paperwork Very, Very Safe

When the dishwasher that Greg bought at Lowe’s broke down after a failed repair, he called up the store. A manager instructed him to bring the appliance, which was covered under an extended warranty, in to the store and they would exchange it for one that actually worked. Only when he brought it in, the employees on duty treated him “like a criminal” because he had lost the receipt in a recent move. Wait, don’t appliances have serial numbers that they can use to look up warranty information? Nope.
[More]

GE Doesn't See The Problem With An Oven That Won't Cook Anything

GE Doesn't See The Problem With An Oven That Won't Cook Anything

For some reason, Terry expects the GE range with double ovens that he bought just a few months ago to do unreasonable things, like heat up to a consistent temperature, or perhaps cook some food. But his roasts remain un-roasted, and his cakes won’t bake. What’s wrong? None of the technicians GE has sent see a problem with the oven. [More]

You Can't Fix A Washing Machine With A Microwave Door

You Can't Fix A Washing Machine With A Microwave Door

Lori’s front-loading Whirlpool washing machine is broken, and has been since the end of November. This would be less infuriating if Lowe’s hadn’t sent six large boxes of the wrong parts to her house, as well as two repairmen who can’t do anything because the correct parts still haven’t shown up. She wrote to Consumerist in what is clearly a laundry-induced rage. [More]

Does Accepting A Better Fridge Than The One I Ordered Make Me A Bad Consumer?

Does Accepting A Better Fridge Than The One I Ordered Make Me A Bad Consumer?

Last week, a reader wrote in wanting to hear from the Consumerist hive-mind if he’d been a Bad Consumer by badgering a carwash into giving him some wiper fluid for damage that might not have been the carwash’s fault. Inspired by that post, another reader wants to hear your verdict — and this time it’s a lot pricier than a bottle of wiper fluid. [More]

Best Buy Sells You Appliances, Then Sells Them To Someone Else

Best Buy Sells You Appliances, Then Sells Them To Someone Else

John got a great deal on a floor-model washer and dryer unit at Best Buy. But he wasn’t the only one. After he completed the purchase, Best Buy sold the units out to another customer, delivering them to the other purchaser before reaching John. That’s a simple enough error that could have been easily fixed by, say, offering a significant discount on another set of the same model. But that’s not possible at this Best Buy. [More]

It Should Not Take Six Attempts To Deliver A Dishwasher

It Should Not Take Six Attempts To Deliver A Dishwasher

Ariel has read Consumerist for long enough that, given a choice, she probably wouldn’t order a dishwasher from Sears. But she rents, and her landlord is not so wise. Here is their sad but familiar tale: lots of delivery appointments, missed days of work, and no dishwasher. [More]

When Should My Appliance Service Agreement Actually Begin?

When Should My Appliance Service Agreement Actually Begin?

When should a new warranty begin? Reader ournextcontestant wonders this after purchasing a service agreement from Sears for a broken dishwasher. The new warranty begins on the day it was purchased, and not on the day that the appliance is put back in working order. Ournextcontestant doesn’t like this, believing that Sears is robbing him of valuable days of the warranty. Maybe weeks or months of the warranty, considering how long it takes Sears to actually fix things. [More]

I Would Like To Use My Year-Old Electrolux Stove To Cook Some Meals

I Would Like To Use My Year-Old Electrolux Stove To Cook Some Meals

Electrolux seems to think that Bridgette wants something completely unreasonable. What she would like is for her sleek stainless steel Electrolux range, an induction stove and oven that she paid more than $3,300 for less than a year ago, to heat up and cook food on a regular basis. It doesn’t. The burners stop working, for weeks on end, seemingly at random. She didn’t drop more than three grand on a stove so she could end up using a hot plate in her own home. [More]

Instead Of A Kitchen, Best Buy Leaves You With 3 Big Empty Spaces

Instead Of A Kitchen, Best Buy Leaves You With 3 Big Empty Spaces

Best Buy sent some real stumblebums to install Amy’s stove, dishwasher. and kitchen range. First, Best Buy sent the wrong kind of workers, then they sent the wrong dishwasher, and then the right guys showed up with the wrong tools. Now she’s going to have to end up waiting a total of five weeks to have all the appliances in her kitchen installed correctly. Kind of a crappy way to treat someone who just plunked down for three major appliances with you. [More]

EECB Leads To Dazzling Best Buy Service, Fridge Upgrade

EECB Leads To Dazzling Best Buy Service, Fridge Upgrade

Best Buy? Above and beyond? Yes, it’s possible! The new refrigerator that Sandy ordered was delayed by several days, leaving her fridgeless for a week. She wasn’t thrilled at the prospect of feeding her family without the modern appliance, so she fired off an email to all of the executives she could get her pixels on, copying us on all correspondence. Suddenly, she was summoned to the store to pick out any fridge she wanted for no extra charge, with immediate delivery. And a present for her son, too. [More]

How I Took On Electrolux And Got A Working Refrigerator

How I Took On Electrolux And Got A Working Refrigerator

Stuck with a fancy refrigerator that had a defective, leaking ice maker, Bob refused to accept a future of frequent repairs until the fridge’s warranty ran out. Instead, he took on Electrolux and refused to back down until he had a functioning replacement fridge. Here’s how he did it. [More]