Sears’s Definition Of ‘In Stock’ Differs From Reality

Sears’s Definition Of ‘In Stock’ Differs From Reality

Matt needed a new refrigerator, and he needed one quickly. Well, his tenant did, and he needed to pay for it. He saw that Sears had one available for immediate delivery, and even advertised on their site that they could help consumers out in appliance emergencies. Sweet! Only their definition of “in stock” differs from the real meaning of that term. The refrigerator isn’t in their warehouse. They can’t deliver it. They’re waiting to get more from the manufacturer, and have to leave Matt and his tenant in limbo. [More]


Sears Dishwasher Breaks After 3 Weeks, Or Doubles As Automatic Floor Mopper

Kat didn’t say why she thought it would be a good idea to get a new dishwasher from Sears, but it didn’t seem like such a bad idea at the time, either. As an American over the age of twenty, she most likely remembers a time when the Kenmore brand name denoted quality, appliance salesmen didn’t kick you out of the store to go home and shop online, and dishwashers were supposed to last for longer than three weeks. [More]

(J.G. Park)

Maytag Repair Bumbling Leaves Us Without Fridge For Five Weeks

Kristine’s family has managed for a month without a refrigerator. Sure, if you’re a single person who subsists on takeout, that’s not so hard. Try being a family with small children and eating out of an ice chest for more than a month…starting just after Thanksgiving [More]

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I Am Not Happy With My LG Range Because Cookies Should Not Be Set On Fire

Cookies are made by baking them in a hot oven for a short amount of time. Generally, this does not involve setting them on fire, unless you’re Doug. Not because he and his wife are running exciting experiments in culinary gastronomy, but because their LG oven, purchased in 2011, is defective. It heated up above 625 degrees and the upper heating element wouldn’t turn off, resulting in flaming cookies and a family frightened for its safety. They hadn’t even been using the range for a year yet, but since they bought it in advance and stored it while their kitchen was renovated, the one-year warranty is up. [More]


Sears Sends Appliance Installer Who Charges Extra To Do Crappy Job

Josh needed a water softener for his new house, so he went to Sears and used their installation service. Maybe he should have known that things weren’t about to go well with the installer when they showed up and charged an extra hundred dollars. Then he got home and discovered a puddle in his basement. The install was sloppy, and the water softener’s drainage hose emptied into his basement’s sump pump and thus out of the basement. Or so the installer thought. Josh’s basement doesn’t actually have a pump. [More]


This LG Microwave Is The Ultimate In Disposable Appliances

Recently, I was surprised to learn that Goldstar and LG are the same company. LG stands for “Lucky Goldstar.” Gasp! This is no surprise to reader Jef, though, who has to keep ordering the same microwave over and over, and those microwaves come from either Goldstar or LG. Why has he bought four of the same microwave? Is he a landlord, a rich person with many houses, or an eccentric person who insists on having a microwave in every room? No. His problem is that the microwave in his kitchen keeps breaking down, sometimes just barely after the end of the original warranty.


(Alan Rappa)

HHGregg Keeps Calling Me To Pick Up The Freezer I Already Have

Chris has a freezer. He bought it from HHGregg in November, and has no complaints about it. His problem is with the additional free freezer that the store keeps trying to give him. Sort of. They keep calling to tell him to pick up the freezer. He’s missed all of the calls, which come every two weeks. Would they really hand over a new freezer, though? [More]

(Great Beyond)

How Decades Of Sears Loyalty Screwed Over My Family

Dee is a regular Consumerist reader, but her family’s 30 years of loyal Sears shopping outweighs the occasional tales of crappy service she has read here. When her mother’s dryer broke down, she ordered a few other appliances while she was at it and while Sears was sending a delivery crew. Things went smoothly, until they learned that they had been misled into believing that Sears would ever deliver and install a houseful of appliances on the same day. [More]

(Ron Dauphin)

Best Buy Sends Me Wrong Microwave, Promises To Come Swap It Out, Doesn’t Show

This is an exciting but stressful time for Terry’s family. His wife is pregnant, and they also just bought a new house. They ordered new appliances: matching stainless steel items for the kitchen, including one of those space-saving microwaves that goes over the stove. Best Buy technicians delivered and installed the bigger appliances, and the microwave arrived on the doorstep a few days later. It was the wrong color. That’s where Terry’s battle with Best Buy began. [More]

(Studio d'Xavier)

I Don’t Want Money, I Want My Stupid Washer Fixed

Sears keeps throwing money at David. You wouldn’t think that would be a problem, but it is. He failed to follow the instructions that no one ever gave to him, and so Sears canceled his repair appointment. They tried to comfort him by offering $25 for the inconvenience of having to leave his house to do laundry, and rescheduled the appointment. Another Saturday, another robocall, and David was bumped from the schedule. Again. They offered him a $25 gift card and a spot on the repair schedule for a day that he won’t be home. [More]


Ninja Offers Swift, Quiet Replacement Of Defective Blender

Nathan expected stubbornness or indifference from Ninja complained about the mildew trapped inside the handle of his blender pitcher. Ninjas aren’t the fanciest blenders out there, but aren’t the cheapest, either. He e-mailed them first, then called customer service as they requested. That’s when they surprised him by actually replacing the defective pitcher. [More]

Kenmore ‘Elite’ Means ‘Only Eight Months Until Rust Spots Show Up’

Kenmore ‘Elite’ Means ‘Only Eight Months Until Rust Spots Show Up’

Reader Arglex recently remodeled their home and replaced all of the appliances. Like many Americans, the Arglex family have been loyal Sears customers for decades. They believed that Kenmore Elite appliances were, well, elite. Not that they would begin to rust after only a few months and not do their jobs properly. Like keeping ice cream cold. [More]


Whirlpool Welcomes Me To The Era Of Disposable Appliances

What’s worse than an appliance breaking down and having to pay for the expensive repair? When it happens and the appliance is only a few weeks out of warranty. That’s what happened to Jonathan. His Whirlpool refrigerator broke down when he had owned it for thirteen months. Yes, a repair was possible, but cost only $300 less than he originally paid for the fridge. What’s with all of these disposable appliances? [More]

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

Sears Dishwasher Includes Free Live Snake, Customer Is Unhappy For Some Reason

I’ve shopped in enough pet stores to know that people will pay good money for snakes. One Sears customer in California got all upset yesterday when Sears came by her house to deliver a new Kenmore dishwasher from It was missing a few parts, which annoyed her. Oh, and there was a live snake taped to it. [More]

LG Rep: Washers And Dryers Are Not Meant To Last

LG Rep: Washers And Dryers Are Not Meant To Last

Morgan called up LG looking for a part for his dryer. He had learned that he wouldn’t be able to get the appliance repaired. That was disappointing, because he paid $1,000 for it only seven years ago. He was already frustrated enough when an LG customer service rep said the words that prompted him to write to Consumerist. [More]

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Sears Recalls Dehumidifiers Because Fire Is Not A Safe Dehumidification Method

Yes, it’s a story about a Sears appliance, but not about its misdelivery or problems with getting it repaired. Well, sort of. If you bought a Kenmore-branded dehumidifier from Sears or from Kmart between 2003 or 2009, unplug it right away and get in touch with the company. More than a hundred overheating units have been reported to the Consumer Products Safety Commission, and some have caught fire or melted. [More]

Sears Delivers Damaged Fridge In Wrong Color, Won't Return Your Calls

Sears Delivers Damaged Fridge In Wrong Color, Won't Return Your Calls

J. found our tipline and wrote in, but clearly has not been a regular reader of Consumerist. We make this assumption because he bought a refrigerator from Sears, and assumed for some reason that things would go well. They did not. After the delivery team took off without calling because they were irrationally afraid of his driveway, they returned and dropped off the wrong color refrigerator with a massive crack in the door. Now they won’t answer his pleas for an exchange. [More]

No, Sears, That’s Okay, We Didn’t Really Need A Working Refrigerator

No, Sears, That’s Okay, We Didn’t Really Need A Working Refrigerator

Kristina’s Sears misadventure began with an icemaker. She lives with her aunt, and the icemaker/water spout on the refrigerator started leaking. The aunt decided to replace the appliance, so they headed to Sears. There they found a lovely Samsung fridge marked down on clearance. Why was it on clearance? Oh, you see, another customer had ordered it, then changed their mind. But it was still a new appliance purchase from Sears’ point of view, and would be covered by the manufacturer’s warranty. It was when the fridge was DOA that everything began to go horribly wrong. [More]