Consumerist
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kitchenaid
This !@#$% KitchenAid Refrigerator Won't Stop !@$% Beeping!
Beep... Beep... Beep... That's all Robin's new KitchenAid fridge does. For the past two months, nothing but !@#$ beeping. Sears claims that they replaced every circuit board in the fridge, and that Robin's only choice is to wait another beeping month for a replacement unit. Think that might drive you a little crazy? Try reading Robin's letter... More » -
sears
Sears Offer To Mail Customer Missing Key To Floor Model Snowblower
Aaron visited Sears to pick up a new Craftsman snowblower he bought for 10% off on Sears.com, but the store only had one floor model in stock. Aaron agreed to take the unit after staff assured him that it came with a warranty, manuals, and all the things normally bundled with new snowblowers. Of course, Sears couldn't find either the manual or the keys. A salesman promised that "Ray from Lawn & Garden" would mail the key whenever he returned, an offer Aaron refused. The salesman then offered a key from another snowblower, promising "the keys are basically universal." That key didn't work because, as a different associate later discovered, the unit was missing its electric start socket. More » -
vacuums
Consumer Reports: Kenmore Vacuum Sucks In A Good Way, Dirt Devil Just Sucks
Consumer Reports' vacuum cleaner test results are in and there's bad news for Dirt Devil. Their pretty "Kone" vacuum poses a safety risk. More » -
appliances
Invest In A New Freezer And Start Buying In Bulk
Freezer sales are heating up as thrifty consumers spend cash now so they can realize savings later by buying in bulk. More » -
appliances
Front Loading Washers Have A Love Affair With Mold
Consumer Reports says that despite the fact that front-loading washers are more efficient than traditional top-loading washers, they do have one major drawback. Mold. And the problem is severe enough that there have been several class action lawsuits filed against LG, Whirlpool, and Sears, whose Kenmore front-loaders are made by Whirlpool. More » -
sears
Sears Is Out Of Kitchen Appliances
Sears twice confirmed the date and time they would deliver Sandra's six new kitchen appliances. She had her plumber and contractor standing by for a day of hard work when Sears called to say they weren't coming. After hours of futile calls, Sandra finally tracked down the delivery warehouse manager who explained that Sears had run out of kitchen appliances. More » -
best buy
Best Buy De-Hoses Washers To Save Money?
An alleged Best Buy employee tells us that the company has stopped including inlet water hoses in some Inglis, Whirlpool and Maytag top-loading washers it sells. According to the blurry photos he sent us, employees are now supposed to push this $27 accessory hose product on customers who buy the washers. Update: we don't know if the decision originated with the manufacturers or Best Buy. More » -
appliances
8 Tips That Will Keep Your Refrigerator Healthy And Your Bills Low
Consumer Reports has some tips for keeping your refrigerator happy and your utility bills low. Keeping the door shut as much as possible is apparently very important. As mom always said, "We're not trying to refrigerate the entire State of Illinois, are we?" More » -
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home depot
Home Depot Asks: "Why Pay Cash Even If You Could?"
Reader Dan thought we'd be interested in this sign he spotted in his local Home Depot. It reads: "Why pay cash even if you could?" More » -
general electric
GE Promises Free Inspection And Repair, Then Charges You, Then Threatens To Send You To Collections
Reader Zack is frustrated with General Electric because they offered to inspect and repair his washing machine as a courtesy, then after they came by they stuck him with the bill. Now they're threatening to send him to a collection agency. More » -
executive email carpet bomb
Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot's CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer... More » -
credit
Citibank Will Apply Your "No Interest Financing" Payments Anyway It Wants
Reader D has a Worst Company In America-themed success story. D writes:The information on your website helped me get an error corrected with how Sears/Citibank credited my Sears credit card payments. Since you have Sears and Citibank going against each other today in your "worst company" tournament, I thought you might like to hear my story.
More » -
walmart
Black & Decker Food Processor Comes With Creepy Religious Materials
Ever wonder how Jesus and American Idol are different? Reader Jessica didn't, even after she found a religious pamphlet on the subject in a Black & Decker food processor she picked up at Walmart. She is now "totally creeped out," and doesn't quite know how to respond. More » -
bad install
Best Buy Randomly Delivers Your New Stove In The Middle Of Your SuperBowl Party
Reader Jennifer wanted a new stove so she could cook delicious vittles for noshing during the SuperBowl. Sadly, she bought her stove from Best Buy, so instead of having a new stove for her party, she had a new stove delivered during the SuperBowl while she had a house full of guests. She launched an EECB (Executive Email Carpet Bomb) on them and CC'd us so we could listen in. More » -
ask the consumerists
Help, Whirpool Replaced My Leaky Washer With A Brand New Leaky Washer!
Ken writes: "In February of 2007, we purchased a Whirlpool Duet Sport Washer, model XWWFW8410SW. The washer worked very well, and we noticed a savings in our water and electric bill. A few months later, we noticed it was leaking water. Fortunately, the washer is in the garage. We called our local appliance dealer, and they sent out a service technician. He "fixed" the leak. A couple of days later, it began leaking again. And it was fixed again. The door was replaced. The lock was replaced. The ring was replaced. Everything was caulked, adjusted, tweaked, etc. Again it leaked." More » -
retail
Best Buy Charges Woman $35 For Free Repairs
Did you know that if you request a repair under warranty for an appliance you bought at Best Buy, and the repair isn't made, then Best Buy will charge you a fee?
We guess this is a non-repair fee, which is an impressive new way to make money. More »
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Clean the coils on your fridge monthly to save energy and extend the life of the appliance. "Clean the coils by brushing them off or by using the brush attachment on a vacuum cleaner. If the coils are behind a grill, remove the latter and use a brush made just for this purpose." [Chattanooga Times Free Press]
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settlements
Home Shopping Network Agrees To Pay $800k Civil Penalty
HSN has agreed to pay a civil penalty of $875,000, according to a CPSC press release, settling allegations that HSN "failed to report in a timely manner, as required by federal law, serious injuries and hazards with the Welbilt Electronic Pressure Cookers." The CPSC alleged that from 2001 to 2004, HSN received "at least 25 reports" from consumers that the cooking appliance was potentially unsafe. (In 2005 the cookers were recalled.) More »
appliances
New York, 1:07 PM
Mon Nov 23
8 posts in the last 24 hours
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