• Freezers

    Americans Stop Buying Appliances... Except For Freezers

    Consumer Reports says that despite an overall downturn in appliance purchases, one category is up 13% from last year. Freezers! More »
  • kitchenaid

    This !@#$% KitchenAid Refrigerator Won't Stop !@$% Beeping!

    Beep... Beep... Beep... That's all Robin's new KitchenAid fridge does. For the past two months, nothing but !@#$ beeping. Sears claims that they replaced every circuit board in the fridge, and that Robin's only choice is to wait another beeping month for a replacement unit. Think that might drive you a little crazy? Try reading Robin's letter... More »
  • Bad Ideas

    Sears Offer To Mail Customer Missing Key To Floor Model Snowblower

    Aaron visited Sears to pick up a new Craftsman snowblower he bought for 10% off on Sears.com, but the store only had one floor model in stock. Aaron agreed to take the unit after staff assured him that it came with a warranty, manuals, and all the things normally bundled with new snowblowers. Of course, Sears couldn't find either the manual or the keys. A salesman promised that "Ray from Lawn & Garden" would mail the key whenever he returned, an offer Aaron refused. The salesman then offered a key from another snowblower, promising "the keys are basically universal." That key didn't work because, as a different associate later discovered, the unit was missing its electric start socket. More »
  • vacuums

    Consumer Reports: Kenmore Vacuum Sucks In A Good Way, Dirt Devil Just Sucks

    Consumer Reports' vacuum cleaner test results are in and there's bad news for Dirt Devil. Their pretty "Kone" vacuum poses a safety risk. More »
  • appliances

    Invest In A New Freezer And Start Buying In Bulk

    Freezer sales are heating up as thrifty consumers spend cash now so they can realize savings later by buying in bulk. More »
  • appliances

    Front Loading Washers Have A Love Affair With Mold

    Consumer Reports says that despite the fact that front-loading washers are more efficient than traditional top-loading washers, they do have one major drawback. Mold. And the problem is severe enough that there have been several class action lawsuits filed against LG, Whirlpool, and Sears, whose Kenmore front-loaders are made by Whirlpool. More »
  • Sears Death Watch

    Sears Is Out Of Kitchen Appliances

    Sears twice confirmed the date and time they would deliver Sandra's six new kitchen appliances. She had her plumber and contractor standing by for a day of hard work when Sears called to say they weren't coming. After hours of futile calls, Sandra finally tracked down the delivery warehouse manager who explained that Sears had run out of kitchen appliances.
    He just laughed when I went through my story of frustration with the Sears service personnel and told me he had had 75 similar calls in the last 2 days. His bottom line: Sears is not sending him product and he has nothing to deliver.
    More »
  • best buy

    Best Buy De-Hoses Washers To Save Money?

    An alleged Best Buy employee tells us that the company has stopped including inlet water hoses in some Inglis, Whirlpool and Maytag top-loading washers it sells. According to the blurry photos he sent us, employees are now supposed to push this $27 accessory hose product on customers who buy the washers. Update: we don't know if the decision originated with the manufacturers or Best Buy. More »
  • appliances

    8 Tips That Will Keep Your Refrigerator Healthy And Your Bills Low

    Consumer Reports has some tips for keeping your refrigerator happy and your utility bills low. Keeping the door shut as much as possible is apparently very important. As mom always said, "We're not trying to refrigerate the entire State of Illinois, are we?" More »