Consumerist
happy endings
Posts Tagged “
Applecare
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happy endings
apple firebook
Dear Apple: My Macbook Keeps Trying To Light My House On Fire, Please Replace It
This poor guy is named Steve. Steve's Macbook keeps trying to light his house on fire, so Steve would like replacement. He's already sent the computer for repair several times, gotten it back, at which time it tried to light his house on fire again.
The machine in question (which is not pictured here because Steve sent it to Apple to be repaired) likes to shoot off sparks that land on his copy of the New York Times. The NYT is not only the paper of record, but it also functions rather effectively as tinder.
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mysteries of canada
Canadian No Longer Has To Pay More For AppleCare
Zachariah no longer has to wonder about why AppleCare costs more in Canada ($199) than in the US ($169), he found a deal at L.A. Computer Company where he could get it for $119. They emailed him the agreement number, he registered the number online at Apple, and received his official AppleCare Protection Plan Certificate in the mail. So what's the solution to the mystery of why there was a pricing disparity even though there's parity between the dollar and the loony? We don't know for sure, but we're placing our money on that the prices were figured out when the dollar was worth more and they just haven't been readjusted since.
AppleCare [L.A. Computer Company]
PREVIOUSLY: Canadians Wonder Why They Have To Pay More For AppleCare
mysteries of canada
Canadians Wonder Why They Have To Pay More For AppleCare
We all know that Canadians have to pay more for books, but why do they have to pay more for AppleCare? More »
sad
Apple Urges You To "Take At Least Some Responsibility" For Your Defective iBook
Awhile back we posted a letter from a guy whose claim on a defective iBook G3 Logic Board repair was "9 months too late" and was denied by Apple. He wrote Steve Jobs and the Apple Executive Support team agreed to repair the defective unit under the "Extended iBook Logic Board Repair Program." More »
rent-to-repair
iPhone Defective? That'll Be $29 For A Loaner
Reader Jonathan's iPhone just keeps breaking. The second time, rather than replacing it, they decided it would need to be repaired—and tried to charge him $30 for a rental phone. More »
happy endings
Apple Denying Warranty Repairs? E-mail Steve Jobs.
By far the most common "Apple" complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of "damage". More »
apple
Apple: If We've Never Seen It Break Before, It's Not Covered By Your Warranty
Reader JB is a big Apple fan, but he doesn't understand why his wife's defective power cord isn't covered by her warranty. He writes:The center pin from her power brick BROKE OFF in the computer. Now, Apple's infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer.More »
apple
Apple: Barely Perceptible Cosmetic Dent Invalidates Your Warranty
Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple's 1 year warranty. That's where things went wrong:I take it to the Apple store in Soho where they tell me that the warranty is voided by a cosmetic dent that I can't even see until the "Genius" points it out. A cosmetic dent that is nowhere near where the hard drive is housed. A cosmetic dent that I am sure was probably there when I got it cause I don't take my laptop anywhere and I haven't dropped it. Still, according to Apple, I'm shit out of luck and ineligible to purchase Apple Care. I ask if I had purchased AppleCare would this have voided that warranty as well, the genius says yes. My new hard drive is going to cost me $600 dollars through Apple.
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apple
Apple: No, You Can't Have Your Data Back, We're Keeping It
If you have AppleCare and send your Mac in for a hard drive issue, you'll want to be aware of their policies. If Apple can't fix the hard drive and restore your data they'll replace the disk, but they'll also keep your old drive. Even if you ask for it back. Even if you try to buy it back. Reader Chris says this is standard industry policy, but he still objects to it:I asked if I can buy a new hard drive, in order to get the old drive back: "No."More »
applecare
Apple Sends Reader 27 Warranties
Apple is sending Michael AppleCare warranties as fast as they're churning out iPods. So far, he has received 27 warranties.So i was wondering if anyone has run into the same apple care protection plan problem I did. Recently, I've been receiving certificates for items I didn't even purchase, and just today, I received 27 of them in the mail. I called up Apple and they also thought it was pretty interesting. They said they're going to look into it, so it's now a matter of waiting.Either there's a bug in the Apple, or Michael is buying way too many Apple products in a misguided attempt to buoy AAPL's stock price. Probably the former. More »
executive customer service
Get Applecare Executive Customer Service
Welcome, Diggers! Here's some other posts you may enjoy.No iPod, Soap!
Be a Customer Service Ninja
Every Phone Number For TWC Level 3 Tech Support More »
csr
Where's My Applecare? "Trust Us!"
Outside of the gaggle of shiny faced cretins obsequiously smirking behind the Genius Bar, we love Apple. But do we love them enough to be reassured when they respond to a complaint by leaning back in their chair and sigh "Trust me?" Yeah, uh.... no. More »
complaints
Consumers Speak: Apple iBook Troubles
Reader Keith B. writes:I ordered an iBook G4 on January 27th, 2005 - since then I've shipped it back four times now for various 'fixes.' I'm willing to admit that laptops have a higher fail-rate then desktops, which is why I'm willing to look past the first two times I had to go to an Apple store to have it sent out - once for the crashed hard drive and logic board in february, and three days after I got it back to get the logic board replaced again. I think, at least, everytime I got it back it seems they just kept replacing everything.More »
