Sure, we focus on stories of bad customer service here, but Gizmodo turned the shiny white counter around and solicited stories from anonymous Apple Geniuses about the worst customers they’ve ever encountered. [More]
Frank, one of the Geniuses at Tim’s nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple’s corporate office actually responded to Tim’s complaint and provided excellent customer service. [More]
I’ve always found Apple Stores to be open and inviting. A team of thieves in New Jersey evidently agree with me. They smashed the front window of the Promenade at Sagemore store in Marlton, N.J. and cleaned out the display models. How long did it take them to steal 23 Macbook Pros, 14 iPhones, and 9 iPod Touches? Thirty-one seconds. Yes, there’s surveillance video.
A man in Connecticut brought his computer to his local Apple Store for repair due to a software issue (likely a—gasp!—virus) but when he returned to pick it up, learned that the Mac Genius had reported him to the police after finding child pornography on the hard drive.
You can download a mobile Google Voice application for Blackberry or Android, but not for the iPhone. Apple rejected Google’s official application, and has been removing other apps using Google Voice functionality from the App Store. Now, why would they do such a thing? You know the answer. AT&T told them to.
How are Apple Stores doing with the much-anticipated iPhone 3G S launch? Apple fan on the ground Joseph reserved his phone online, queued up outside of his nearest Apple Store this morning at 6:30, and… hit a snag, since his reservation apparently isn’t a reservation.
Reader D’s first-gen iPod Nano was chugging power from his PC’s USB port when suddenly he saw it “explode open and start shooting sparks and spewing smoke.” Pictures inside, along with Apple’s response.
Even at Apple where consistency practiced and preached, not all Apple Stores are created equal, just ask reader Adam. The Bluetooth capability on his Macbook Pro was malfunctioning and because he relies on his Macbook for work, he couldn’t simply drop it off for a week to be repaired. Fortunately, Adam had a 1-week vacation ahead, so he left the Macbook at the Millenia Apple Store in Orlando, FL. who promised him that the repairs would be made before the end of his break. Adam returned to pick up the Macbook and discovered that not only had it not been fixed, nobody had even attempted to diagnose the problem. Adam could not afford to miss any work, so on a whim, he brought it to a different Apple Store which produced a dramatically different result. Adam’s letter, inside…
Whatever you do, don’t download any fun 3rd party programs to the iPhones at the University Avenue Apple store in Palo Alto, California. You may be detained for 2 1/2 hours, then photographed and told that other Apple stores will be ” on the lookout” for you.
Joshua’s MacBook was splitting along one side—you could push it back together, but after a few minutes it would start to separate again. When Joshua, who has Asperger syndrome, tried to get it repaired at his local Apple Store, he ran into all sorts of problems. First there was a two-hour wait to see an expert, then an assistant manager walked up and said, “I’ve seen you in here a lot with that laptop, what’s wrong?” Joshua explained, and pointed out that he had a meeting to attend that evening and needed his laptop to take notes, so he was hoping to have it looked at in person.
“I’m sorry if I seem on edge or anything, I just…. I’m born with this”… The assistant manager then says “It’s okay. It’s the Monday before a full moon. There will be plenty more freaks like you before close“. And tells me to calm down.
“This is Stephanie, I emailed you a couple of weeks ago about my MacBook’s cracked screen, and how the manager at Apple in Chestnut Hill was basically the worst person ever.”
Apple Store Says You "Must" Have Dropped Your Laptop – No I Didn't – Yes You Did – No I Didn't – Please Leave The Store
Last Wendesday, I was sitting in my dorm room by myself, doing homework on my Macbook, which is less than two months old. After typing my essay for a while, I went on my bed to do some other homework. Nobody else was in the room at all during this time, just me. After about 10 minutes, I returned to my computer, opening it only to see that 1/3 of the screen was broken.
So I called 1-800-My-Apple to speak with someone who could maybe help me. The first person I spoke to, after putting me on hold two or three times to speak to supervisors, tried to sell me a printer and speakers, saying that I could use four gift cards, plus a credit card to buy the computer, and use up the remaining cards for my accessories. I was confused and upset, and before I became rude thanked him for his time, and ended the phone call.
UPDATE: Imran works as a system administrator at Orange, the mobile arm of France Telecom.
While dumping ten thousand pennies upon a counter says ‘Hobo Joe’ no matter how you look at it, it is better sometimes than walking around with a huge wad of small bills.