Consumerist
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Really enthusiastic reporters
Apple Store Is Efficient And User-Friendly For Thieves
I've always found Apple Stores to be open and inviting. A team of thieves in New Jersey evidently agree with me. They smashed the front window of the Promenade at Sagemore store in Marlton, N.J. and cleaned out the display models. How long did it take them to steal 23 Macbook Pros, 14 iPhones, and 9 iPod Touches? Thirty-one seconds. Yes, there's surveillance video. More » -
signage
Apple's Color Coded Employees Confuse Shopper
An Apple store in Ohio doesn't want to clutter up its elegant store layout with signage, so you have to rely on a color coded system to find the appropriate employee to ring up your purchase. It's like the Homeland Security Advisory System, retooled to measure how inconvenienced you'll be. More » -
why don't you take a seat over there?
Mac Genius Reports Child Porn On Customer's Computer To Police
A man in Connecticut brought his computer to his local Apple Store for repair due to a software issue (likely a—gasp!—virus) but when he returned to pick it up, learned that the Mac Genius had reported him to the police after finding child pornography on the hard drive. More » -
at&t
Who Killed The Google Voice iPhone Application?
You can download a mobile Google Voice application for Blackberry or Android, but not for the iPhone. Apple rejected Google's official application, and has been removing other apps using Google Voice functionality from the App Store. Now, why would they do such a thing? You know the answer. AT&T told them to. More » -
iphone
Sorry, Your iPhone Reservation Isn't A Reservation
How are Apple Stores doing with the much-anticipated iPhone 3G S launch? Apple fan on the ground Joseph reserved his phone online, queued up outside of his nearest Apple Store this morning at 6:30, and... hit a snag, since his reservation apparently isn't a reservation. More » -
ipod
iPod Nano Explodes While Charging
Reader D's first-gen iPod Nano was chugging power from his PC's USB port when suddenly he saw it "explode open and start shooting sparks and spewing smoke." Pictures inside, along with Apple's response.
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apple store
A Tale Of Two Apple Stores
Even at Apple where consistency practiced and preached, not all Apple Stores are created equal, just ask reader Adam. The Bluetooth capability on his Macbook Pro was malfunctioning and because he relies on his Macbook for work, he couldn't simply drop it off for a week to be repaired. Fortunately, Adam had a 1-week vacation ahead, so he left the Macbook at the Millenia Apple Store in Orlando, FL. who promised him that the repairs would be made before the end of his break. Adam returned to pick up the Macbook and discovered that not only had it not been fixed, nobody had even attempted to diagnose the problem. Adam could not afford to miss any work, so on a whim, he brought it to a different Apple Store which produced a dramatically different result. Adam's letter, inside... More » -
overreaction
Manager Photographs Teenagers And Says They Are Banned From The Apple Store For Life
Whatever you do, don't download any fun 3rd party programs to the iPhones at the University Avenue Apple store in Palo Alto, California. You may be detained for 2 1/2 hours, then photographed and told that other Apple stores will be " on the lookout" for you. More » -
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customer service
Apple Store Manager Calls Autistic Guy A "Freak"
Joshua's MacBook was splitting along one side—you could push it back together, but after a few minutes it would start to separate again. When Joshua, who has Asperger syndrome, tried to get it repaired at his local Apple Store, he ran into all sorts of problems. First there was a two-hour wait to see an expert, then an assistant manager walked up and said, "I've seen you in here a lot with that laptop, what's wrong?" Joshua explained, and pointed out that he had a meeting to attend that evening and needed his laptop to take notes, so he was hoping to have it looked at in person.
"I'm sorry if I seem on edge or anything, I just.... I'm born with this"... The assistant manager then says "It's okay. It's the Monday before a full moon. There will be plenty more freaks like you before close". And tells me to calm down.
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resolutions
UPDATE: Girl Accused Of Dropping Apple Laptop Gets New One
"This is Stephanie, I emailed you a couple of weeks ago about my MacBook's cracked screen, and how the manager at Apple in Chestnut Hill was basically the worst person ever."
[ed. Via email, the manager says he didn't push Stephanie.]
"Anyways, after my story was posted on The Consumerist, I took your advice of emailing Steve Jobs. I essentially forwarded what I wrote to your website, at about 10pm est. At 11am est, I received a phone call from someone at Apple who reads and responds to the emails sent there, Michael. After explaining what happened to him again, he told me he would be calling the new store in Natick, MA, and that I could go there that night to drop off my MacBook." More »
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complaints
Apple Store Says You "Must" Have Dropped Your Laptop - No I Didn't - Yes You Did - No I Didn't - Please Leave The Store
UPDATE: Apple Store Says You "Must" Have Dropped Your Laptop - No I Didn't - Yes You Did - No I Didn't - Please Leave The StoreLast Wendesday, I was sitting in my dorm room by myself, doing homework on my Macbook, which is less than two months old. After typing my essay for a while, I went on my bed to do some other homework. Nobody else was in the room at all during this time, just me. After about 10 minutes, I returned to my computer, opening it only to see that 1/3 of the screen was broken.
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apple
Apple Won't Sell You A Computer Because You've Got Too Many Gift Cards
Charlie asked her family to chip in towards a new (refurbished) Apple computer by sending her Apple gift cards for Christmas. All told she received 8 cards with a total of $900 distributed among them. Since Christmas she's been saving her pennies and finally the other day she went on-line to buy her computer. There were only 4 slots for gift cards per transaction. No problem, she thought. She'd just call Apple and buy the computer that way. From her email: More » -
apple
Finder Of Apple Porn On His Daughter's Laptop Interviewed
UPDATE: Imran works as a system administrator at Orange, the mobile arm of France Telecom. More » -
ibitch
iBitch, or Paying For Your MacBook With $600 Worth of Five Spots
While dumping ten thousand pennies upon a counter says 'Hobo Joe' no matter how you look at it, it is better sometimes than walking around with a huge wad of small bills. More » -
ipod
iPods Killed The Genius Bar
One of the blogs I've been following recently after my experience at the Apple 'Genius' bar with a smug doofus who told me I'd have to return my $2,000 laptop because he couldn't figure out how to turn a screwdriver counterclockwise is ungenius, the chronicles of an ex-Genius detailing life behind the Bar. I haven't linked it before now because it's never really as incriminating as I'd like. More »
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