NEW YORK, 6:52 AM, SAT JUL 19 | 19 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

apple care

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repairs

Apple Replaces Lemon Laptop As Promised

Our intern Alex's lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot's brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They're also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex's story was posted on Consumerist? More »

9:12 AM on Thu Mar 13 2008
By Chris Walters
3,075 views, 34 comments

Latest by lthaus: Follow up: Replaced: Logic board, Hard drive, Memory and Case.. Price: $0.00 I have restored my fanboy card to my wallet... more »

happy endings

Apple Denying Warranty Repairs? E-mail Steve Jobs.

By far the most common "Apple" complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of "damage". More »

11:39 AM on Fri Jun 22 2007
By Meg Marco
6,919 views, 37 comments

apple

Apple: If We've Never Seen It Break Before, It's Not Covered By Your Warranty

Reader JB is a big Apple fan, but he doesn't understand why his wife's defective power cord isn't covered by her warranty. He writes:
The center pin from her power brick BROKE OFF in the computer. Now, Apple's infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer.
More »

2:29 PM on Tue Apr 24 2007
By Meg Marco
4,112 views, 54 comments

apple

Apple: Barely Perceptible Cosmetic Dent Invalidates Your Warranty

Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple's 1 year warranty. That's where things went wrong:
I take it to the Apple store in Soho where they tell me that the warranty is voided by a cosmetic dent that I can't even see until the "Genius" points it out. A cosmetic dent that is nowhere near where the hard drive is housed. A cosmetic dent that I am sure was probably there when I got it cause I don't take my laptop anywhere and I haven't dropped it. Still, according to Apple, I'm shit out of luck and ineligible to purchase Apple Care. I ask if I had purchased AppleCare would this have voided that warranty as well, the genius says yes. My new hard drive is going to cost me $600 dollars through Apple.

More »

2:42 PM on Fri Apr 6 2007
By Meg Marco
8,264 views, 77 comments

Latest by ddhj: wow. lots of people are pissed about their beat up aluminum computers. i doubt anyone at apple is trained on how to decline a repair. what is probably going on is that they are protecting themselves from customers who will more »

apple

Apple: No, You Can't Have Your Data Back, We're Keeping It

If you have AppleCare and send your Mac in for a hard drive issue, you'll want to be aware of their policies. If Apple can't fix the hard drive and restore your data they'll replace the disk, but they'll also keep your old drive. Even if you ask for it back. Even if you try to buy it back. Reader Chris says this is standard industry policy, but he still objects to it:
I asked if I can buy a new hard drive, in order to get the old drive back: "No."
More »

2:57 PM on Thu Apr 5 2007
By Meg Marco
1,432 views, 48 comments

Latest by boo9radley: Interesting article. I just wanted to add my two cents here: I had the exact same experience today. However, I haven't backed up my data in some time, so I wanted to keep the dead HD and try to recover more »

apple

Don't Wait For A Genius: Quick Drop Your Mac And Go

With Quick Drop, we'll never again wait in line for a Genius. More »
apple

What If... Apple Care Manned A Suicide Hotline?

As a pimply pubescent, one of my favorite comics was Marvel's What If... For those far less dorky than me, the concept was essentially to spin alternate universes where the epopees of Marvel Comics characters had spinned in entirely different directions. "What if Wolverine's Claws Were John Holmes Phalluses?" one issue might cry, then set about to answer that very question. More »

4:35 AM on Wed Aug 30 2006
By consumerist.com
146 views, 1 comment