repairs
Our intern Alex's lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot's brain dissolves. Fortunately,
Apple made good on
the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They're also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex's story was posted on Consumerist?
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happy endings
By far the most common "
Apple" complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of "damage".
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apple
Reader JB is a big Apple fan, but he doesn't understand why his wife's defective power cord isn't covered by her warranty. He writes:
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apple
Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple's 1 year warranty. That's where things went wrong:
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apple
If you have AppleCare and send your Mac in for a hard drive issue, you'll want to be aware of their policies. If Apple can't fix the hard drive and restore your data they'll replace the disk, but they'll also keep your old drive. Even if you ask for it back. Even if you try to
buy it back. Reader Chris says this is standard industry policy, but he still objects to it:
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apple
With Quick Drop, we'll never again wait in line for a Genius.
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apple
As a pimply pubescent, one of my favorite comics was Marvel's
What If... For those far less dorky than me, the concept was essentially to spin alternate universes where the epopees of Marvel Comics characters had spinned in entirely different directions. "What if Wolverine's Claws Were John Holmes Phalluses?" one issue might cry, then set about to answer that very question.
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Consumerist
