Apple Replaces Shattered iPhone After Customer Drops It

Apple Replaces Shattered iPhone After Customer Drops It

Someone in Apple’s iPhone Support department just got the crap haunted out of him by three ghosts, I’m guessing, based on what happened when David called to explain that his wife had dropped and ruined her brand new iPhone. [More]

Apple Replaces Lemon Laptop As Promised

Apple Replaces Lemon Laptop As Promised

Our intern Alex’s lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot’s brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They’re also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex’s story was posted on Consumerist?

Apple Denying Warranty Repairs? E-mail Steve Jobs.

Apple Denying Warranty Repairs? E-mail Steve Jobs.

By far the most common “Apple” complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of “damage”.

Apple: If We've Never Seen It Break Before, It's Not Covered By Your Warranty

Apple: If We've Never Seen It Break Before, It's Not Covered By Your Warranty

The center pin from her power brick BROKE OFF in the computer. Now, Apple’s infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer.

Apple: Barely Perceptible Cosmetic Dent Invalidates Your Warranty

Apple: Barely Perceptible Cosmetic Dent Invalidates Your Warranty

Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple’s 1 year warranty.

Apple: No, You Can't Have Your Data Back, We're Keeping It

Apple: No, You Can't Have Your Data Back, We're Keeping It

I asked if I can buy a new hard drive, in order to get the old drive back: “No.”

Don't Wait For A Genius: Quick Drop Your Mac And Go

With Quick Drop, we’ll never again wait in line for a Genius.

What If… Apple Care Manned A Suicide Hotline?

What If… Apple Care Manned A Suicide Hotline?

As a pimply pubescent, one of my favorite comics was Marvel’s What If… For those far less dorky than me, the concept was essentially to spin alternate universes where the epopees of Marvel Comics characters had spinned in entirely different directions. “What if Wolverine’s Claws Were John Holmes Phalluses?” one issue might cry, then set about to answer that very question.