(Wesa)

How Will Tobacco Companies’ Ads Say Sorry To Americans?

Do you remember when your mom made you apologize to your brother for being mean and you just repeated what she said word-for-word? Did you actually mean any of it? No, didn’t think so. That appears to be the same case with a mock-up of the ad tobacco companies may use to apologize to consumers for hiding the dangers of tobacco. [More]

Judge To Madoff: Hope You Like The Look Of Cinder Blocks, Douchebag

Judge To Madoff: Hope You Like The Look Of Cinder Blocks, Douchebag

No more $7 million penthouse. Today was Madoff’s first full day at the Metropolitan Correction Center, where he’ll be spending some quality time while awaiting sentencing. ABCNews has some insights about the facility and its amenities.

POLL: GM Sorry It Disappointed You, Do You Forgive Them?

POLL: GM Sorry It Disappointed You, Do You Forgive Them?

General Motors took out an advertisement apologizing for “disappointing” consumers on Monday, asking your forgiveness for years of incompetance. Do you forgive them?

Sears "Takes Your Satisfaction Very Seriously" But Only If You're From Boston

Sears "Takes Your Satisfaction Very Seriously" But Only If You're From Boston

After WCVB in Boston did an investigation into Sears’ awful, awful customer service record when it comes to installation and repair of appliances (a category in which they used to excel), Sears has now apologized to its Boston customers.

American Airlines Apologizes to Passengers Stuck On A Plane For 9 Hours

We hope that apology comes with a check. —MEGHANN MARCO

How To Apologize, for Politicans and Companies Alike

From Brownlee’s neck of the woods — Dublin, Ireland’s industrial metropolis — we saw this article on issuing a good apology. Although primarily aimed at apologies issued by politicians, it should be taken as gospel by the hand waving, “We Understand Your Concern” PR gorgons we so actively loathe. We won’t sully Tom Savage’s points with any more forward commentary. Check it out: