No more $7 million penthouse. Today was Madoff’s first full day at the Metropolitan Correction Center, where he’ll be spending some quality time while awaiting sentencing. ABCNews has some insights about the facility and its amenities.
POLL: GM Sorry It Disappointed You, Do You Forgive Them?
General Motors took out an advertisement apologizing for “disappointing” consumers on Monday, asking your forgiveness for years of incompetance. Do you forgive them?
Sears "Takes Your Satisfaction Very Seriously" But Only If You're From Boston
After WCVB in Boston did an investigation into Sears’ awful, awful customer service record when it comes to installation and repair of appliances (a category in which they used to excel), Sears has now apologized to its Boston customers.
American Airlines Apologizes to Passengers Stuck On A Plane For 9 Hours
We hope that apology comes with a check. —MEGHANN MARCO
How To Apologize, for Politicans and Companies Alike
From Brownlee’s neck of the woods — Dublin, Ireland’s industrial metropolis — we saw this article on issuing a good apology. Although primarily aimed at apologies issued by politicians, it should be taken as gospel by the hand waving, “We Understand Your Concern” PR gorgons we so actively loathe. We won’t sully Tom Savage’s points with any more forward commentary. Check it out:


