Microsoft Is Very Sorry You Won't Receive Your Valentine's Day Edition Zune On Time

Carey — Sun, 10 Feb 2008 19:29:04 EST

Cupid is helping Microsoft whisper sweet apologies to customers who may not receive their Valentine's Day edition Zune until after February 14. Even though the players are en route, the company has promised full refunds to any scorned Zune buyers.

Ars Tech reprinted Microsoft's letter:

We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible and we currently plan to ship your Zune within the next 3-4 days. Once your order is in transit, we will send you a shipping confirmation with a link for tracking.

Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.

If you have additional questions, please call 1.877.GET.ZUNE. For fastest service, press 5 then press 1 and have your order information ready.

The Zune Originals Team

We're not saying there's a connection, but this is the same response we featured last week from Tiffany & Co. Good work, Microsoft.

Microsoft says "sorry" with free Valentine's Zune 80 players [Ars Technica]

Northwest Promises To Fix Cancellation Problem

Meg Marco — Tue, 31 Jul 2007 21:08:28 EDT

Northwest's CEO has promised to fix their awful cancellation problem, and has apologized to to the thousands of passengers his company has stranded and/or inconvenienced. Northwest blames pilot absenteeism as the reason for the canceled flights.
From USAToday:

On Tuesday, Steenland outlined the steps being taken to address the cancellation problem, and said he hopes those steps will prevent a recurrence of the cancellation problem in late August.
Those steps, some of which had been previously announced, include:

Fewer flights. Reducing Northwest's domestic August flight schedule 4% to increase the supply of "reserve" pilots who can fill in on flights late in the month.

Recalling pilots. All furloughed Northwest pilots who want to return should have now received a date to report back for re-training, the airline says. Re-training will take several months to complete.

New pilots. Northwest says it will hire an undetermined number of pilots once the furloughed pilots are back at work.

New scheduling procedures. Talking with Air Line Pilots Association leaders about ways to modify the scheduling process to address their concerns about pilot workload, excessive numbers of days away from home and other issues.

Northwest's canceled flights in June and July have cost it $25 million in lost revenue. The outlines steps look like a good start, but if it were us we'd wait to see how they work out before we'd risk flying Northwest.

Northwest promises to fix cancellation problems [USAToday]

(Photo:Flyguy92586)

PREVIOUSLY: Northwest Airlines Canceles 240 Flights, Acts All Mysterious About It
Travel Tip: Avoid Northwest Airlines at End of Month

Northwest Airlines Loves Canceling Flights

Consumerist: apologizes

Microsoft Is Very Sorry You Won't Receive Your Valentine's Day Edition Zune On Time

Northwest Promises To Fix Cancellation Problem