Stone Brewing Co. Discovers Its Beer Mustard Is Missing The Beer

Stone Brewing Co. Discovers Its Beer Mustard Is Missing The Beer

In addition to pale ales, Stone Brewing Co. sells mustards and sauces made with beer. Last week, in a blog post titled “MustardGate 2010,” the company announced that it recently discovered its mustards were beerless. (Or as they describe it, those mustards are “instant beer mustards–just add beer!”) The real mystery is what happened to the beer; the brewer says the kegs sent out to the mustard company were sent back empty. [More]

Soccer Team Gives "Refund" After Epic 4-0 Beatdown

Soccer Team Gives "Refund" After Epic 4-0 Beatdown

The Seattle Sounders got beat 4-0 by the LA Galaxy, prompting one of the players to suggest that fans deserve a refund and apology from the team. It seem the ownership agrees. Sort of. They’re offering a one game credit to season ticket holders as compensation for the crappy play. It’s not a refund exactly, but its almost one. [More]

Delta Offers More Money For Pooch Lost In Transit, Apologizes

Delta Offers More Money For Pooch Lost In Transit, Apologizes

Paco is still missing, but after we contacted them, Delta reached out to Josiah and said sorry, along with offering to reimburse him for all the costs he put into the dog and two additional $200 vouchers for future travel on their airline. Josiah says that’s unnecessary, as he still probably won’t be flying Delta ever again after this experience. [More]

Should You Abandon McAfee Or Take Their Free 2-Year Extension?

Should You Abandon McAfee Or Take Their Free 2-Year Extension?

If you use McAfee’s anti-virus program and have Windows XP with SP 3, you may have noticed last week that your PC was shutting down every 60 seconds. That was because McAfee pushed out an update that it now admits wasn’t properly tested. To apologize, the company says it will reimburse you for repairs (although it hasn’t provided details on this yet), and it’s offering everyone who was affected a free 2-year extension of the service. Should you take the offer and call it even? Seth Rosenblatt at Cnet says you shouldn’t bother. [More]

Delta Apologizes For Threatening To Cancel Flight

Delta Apologizes For Threatening To Cancel Flight

Coincidentally, Delta emailed Teresa an apology the same day we posted her complaint that the airline threatened to cancel its flight if enough passengers didn’t take its offer to bump them to a later flight. This after Delta had changed her itinerary without notice. [More]

Disney Store Apologizes For Refusing To Sell Stuff Without ID, Says It's Not Their Policy

Disney Store Apologizes For Refusing To Sell Stuff Without ID, Says It's Not Their Policy

Terry, who was annoyed that the Disney Store refused to sell his family less than $10 worth of stuff without ID, has sent an update. [More]

Update On Woman Sent To Jail For Using Gift Cards At Best Buy

Update On Woman Sent To Jail For Using Gift Cards At Best Buy

Last month, New York City’s NY1 news channel produced a news segment on the woman who was arrested for paying with AMEX gift cards at a Best Buy. If you read our earlier post with Ilona’s email, you already know most of the basics, but you can see the problematic gift cards and hear Ilona describe the experience in her own words. It turns out that after she was released, she went back to Best Buy for either a refund or the DVD player, but had to leave without either one–she was told she’d have to contact American Express to resolve the problem. [More]

Sprint Gives Stranger Full Access To Customer's Account, Shrugs

Sprint Gives Stranger Full Access To Customer's Account, Shrugs

When Campbell changed his phone number with Sprint earlier this year, the company immediately assigned his old number to a new customer. They also gave that customer full access to Campbell’s account.

Ulta District Manager Apologizes For "No Writing Anything Down" Policy

Ulta District Manager Apologizes For "No Writing Anything Down" Policy

Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta.

PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened

PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened

Gary Boucherle, the owner of the website and product PerfectPitch, sent us an explanation of why he got Google to remove links to mentions of his product on another person’s blog.

Customer Gets Payless To Compensate Him For Text Message Spam

Customer Gets Payless To Compensate Him For Text Message Spam

Peter was pretty frustrated when Payless Shoesource ignored his two opt-out texts and continued to pester him with SMS spam. His complained via email and got taken off their list, but then he decided to see if he could get back the money those texts cost him.

Trend Watch: CEOs Apologizing Via YouTube

Trend Watch: CEOs Apologizing Via YouTube

Want to see a bunch of corporate executives apologizing? Thanks to the magical internet, now you can!

Amazon Offers $30 Credits To Orwell Kindle Swindle Victims

Amazon Offers $30 Credits To Orwell Kindle Swindle Victims

A post on Amazon’s Kindle support forum yesterday says the company is sending out emails with offers of $30 to customers who had their George Orwell purchases erased from their devices earlier this summer.

Netflix Refunds Your Money Without You Even Asking

Netflix Refunds Your Money Without You Even Asking

If other companies were smart, and they mostly aren’t, they would adopt Netflix’s strategy of having periodic outages then apologizing and offering credits without their customers having to do anything. Whenever this happens (as it apparently did on August 30) we get a flood of delighted emails from their customers, many of whom didn’t even notice the outage in the first place.

SIGG Will Replace BPA-Containing Bottles For Free

SIGG Will Replace BPA-Containing Bottles For Free

Last week, Swiss company SIGG splashed a bunch of ice water in the faces of consumers who go out of their way to avoid products containing bisphenol-A (BPA). The company announced that the linings formerly used in their aluminum bottles did, in fact, contain the controversial substance.

Zipcar Apologizes For Terrible Experience

Zipcar Apologizes For Terrible Experience

Jen, who was left stranded in another city recently when her Zipcar lost its zip, managed to get through to the New York area general manager for Zipcar this morning:

Company Apologizes, Hilariously, For Mail Merge Screwup

Company Apologizes, Hilariously, For Mail Merge Screwup

Everyone knows that the “personal touch” of using your name in an email, printed letter, or CSR call is powered by a database and a computer, and not really personal at all. Still, when a company gets it wrong it can be annoying. When a company gets it wrong, then apologizes by sending a follow-up message that makes you smile, all can be forgiven.

Who's Responsible For The Chinese Poison Train? Us!

Who's Responsible For The Chinese Poison Train? Us!

Apparently we were wrong about this whole “Chinese Poison Train” thing. It turns out that it was “filthy U.S. inspectors” who were tainting “pristine Chinese shipments” all along, according to The Onion.