ProFlowers Reaches Out Before I Complain About Missed Valentine’s Day Delivery

ProFlowers Reaches Out Before I Complain About Missed Valentine’s Day Delivery

We’ve criticized ProFlowers a lot over the years, even dedicating an entire post to the company’s screwups last Valentine’s Day and inflicting the classic Margaret Saga on the world. It’s only fair that we give the company credit when they do well, though, and this year they captured at least one customer’s heart by apologizing before customers spent an hour on hold or tweeted the company. [More]

Come again? Is that an apology?

Snapchat Finally Uses The Word “Sorry,” Releases Updated App In Wake Of Hack

We’re not sure if that fact that Snapchat used the word “sorry” in a post today means that perhaps “going backwards” by apologizing isn’t quite the death sentence the company’s CEO said it was, or if it just means, sorry. The company posted the word within a blog post announcing an updated version of the app, one week after it acknowledged a hack had happened. [More]

Papa John’s CEO Apologizes For Driver’s Impromptu Racist Opera Singing

Papa John’s CEO Apologizes For Driver’s Impromptu Racist Opera Singing

Papa John’s CEO John Schnatter has had to step up and publicly apologize after a delivery driver in Florida was caught dropping the N-word numerous times on a customer’s voicemail, even going so far as to work the slur into some opera singing. [More]

(Paxton Holley)

Microsoft Apologizes For Loudmouthed Creative Director’s Tweets

Earlier this week, a Microsoft Studios creative director stepped into a huge, flaming virtual bag full of doo-doo when he decided to make his case for always-online gaming, and possibly gave away information about the next generation of Xbox in the process. Today, Microsoft has had to issue a “don’t listen to that guy” statement. [More]

Magic card.

Peet’s Swoops In, Makes Up For Delay Before Anyone Can Even Complain

Here’s an example of how even the simplest customer service gestures can make a huge difference in someone’s day, and in the perception of a brand. Heather visited Peet’s for coffee recently, and got her drink a little later than her companion. No big deal: that happens. It was what happened next that caught her off guard and prompted her to write to Consumerist. [More]

Ann Taylor Says Woman's Service Dog Was Without Harness, Except That Isn't True

Ann Taylor Says Woman's Service Dog Was Without Harness, Except That Isn't True

UPDATE: Ann Taylor has finally admitted it was “misinformed” about the dog being off its harness. [More]

Vodka Company Apologizes For Sexual Assault Insinuation In Ad

Vodka Company Apologizes For Sexual Assault Insinuation In Ad

Belvedere company apparently needed a social network tongue-lashing to teach it that it’s not okay to pump out ads that make light of sexual assault. The ad, captioned “Unlike some people, Belvedere always goes down smoothly,” featured a grinning jackass grabbing a fearful woman. [More]

GameStop Offers $50 Gift Card To Make Up For Swiping Coupons
From PC Version Of 'Deus Ex'

GameStop Offers $50 Gift Card To Make Up For Swiping Coupons From PC Version Of 'Deus Ex'

Last week, GameStop admitted to telling employees to pull coupon codes out of new copies of the PC version of Deus Ex: Human Revolution, then yanked the game from shelves. To make things right with customers who bought the game and didn’t get the coupon, the company is reportedly emailing instructions for picking up a $50 gift card and an offer to buy two used games and get a third for free. [More]

Nintendo Apologizes To Customers Who Wasted $80 By Buying
3DS Too Early

Nintendo Apologizes To Customers Who Wasted $80 By Buying 3DS Too Early

Nintendo is feeling guilty about slashing the price of the 3DS from $250 to $170 fewer than five months after it released. Attempting to ease early adopters’ buyer’s remorse, Nintendo has already promised 20 free downloadable games to those who log on to the device’s e-shop before the price cut goes into effect Aug. 12. [More]

Sony At E3: An Apology, Price For New Portable, Unintended Laughter, A Boast And Poor Defense By Kobe Bryant

Sony At E3: An Apology, Price For New Portable, Unintended Laughter, A Boast And Poor Defense By Kobe Bryant

Sony’s marathon E3 press conference Monday, which I attended, was a roller coaster of surreal announcements and pronouncements by the company. It started with Sony Computer Entertainment of America CEO Jack Tretton offering a profuse apology for the PlayStation Network outage and data breach, and just got more awkward from there. [More]

Southwest Apologizes For Booting Muslim Woman From Flight

Southwest Apologizes For Booting Muslim Woman From Flight

Earlier this week, I took part in a panel discussion at SXSW on “The Legal Ramifications Of Saying ‘I’m Sorry,’” along with a senior executive from Southwest Airlines who explained why his company believes it’s best to be proactive about apologizing to customers when a mistake has been made. A few days later, Southwest was given the chance to make good on its claim. [More]

BP's CEO Is Super Sorry About That Oil Spill

BP's CEO Is Super Sorry About That Oil Spill

BP Chief Executive Robert Dudley inherited quite a bit of a mess from former CEO Tony Hayward, he of the loose lips, in the the form of last year’s terrible oil spill in the Gulf of Mexico. But Dudley wants everyone to know that he’s totally sorry. [More]

Conan Apologizes For Swiping Segment From Kimmel

Conan Apologizes For Swiping Segment From Kimmel

Maybe it was plagiarism or maybe it was a coincidence, but for whatever reason, Conan ended up airing a short in which Sarah Palin hunts and shoots Rudolph after Jimmy Kimmel did the same thing two weeks before. In the video embedded below, Conan O’Brien apologizes for the mishap. [More]

Continental Sorta-Apologizes For Not Allowing Service Dog On Flight

Continental Sorta-Apologizes For Not Allowing Service Dog On Flight

Last month, Continental wouldn’t let Jessica bring her service dog on a flight because a ticket agent thought she was pulling one over on the airline. Now Continental has finally responded to Jessica’s complaint. She said the company is admitting partial fault in the dust-up, writing the agent’s “failure to provide you with the correct information would be considered a violation of federal disability law.” [More]

Apple: Puerto Ricans Aren't Americans And Can't Have Free iPhone 4 Cases

Apple: Puerto Ricans Aren't Americans And Can't Have Free iPhone 4 Cases

Sorry Puerto Ricans, even though you bought your iPhone 4s with U.S. dollars, endure AT&T’s shoddy “national” coverage, and are United States citizens, Apple doesn’t think you’re entitled to a free case like real Americans. Apple originally told Puerto Ricans that they would qualify for free apology cases, but decided to cancel all orders being shipped to Puerto Rico after claiming that they were “unable to ship to an international address.” [More]

ESRB Apologizes For Leaking A Thousand Emails

ESRB Apologizes For Leaking A Thousand Emails

After accidentally sharing the email addresses of gamers who complained about having to use their real names on World of Warcraft-maker Blizzard’s forums, the Entertainment Software Rating Board offered this mea culpa: [More]

Stone Brewing Co. Discovers Its Beer Mustard Is Missing The Beer

Stone Brewing Co. Discovers Its Beer Mustard Is Missing The Beer

In addition to pale ales, Stone Brewing Co. sells mustards and sauces made with beer. Last week, in a blog post titled “MustardGate 2010,” the company announced that it recently discovered its mustards were beerless. (Or as they describe it, those mustards are “instant beer mustards–just add beer!”) The real mystery is what happened to the beer; the brewer says the kegs sent out to the mustard company were sent back empty. [More]