Consumerist
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follow ups
PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened
Gary Boucherle, the owner of the website and product PerfectPitch, sent us an explanation of why he got Google to remove links to mentions of his product on another person's blog. More » -
text messaging
Customer Gets Payless To Compensate Him For Text Message Spam
Peter was pretty frustrated when Payless Shoesource ignored his two opt-out texts and continued to pester him with SMS spam. His complained via email and got taken off their list, but then he decided to see if he could get back the money those texts cost him. More » -
apologies
Trend Watch: CEOs Apologizing Via YouTube
Want to see a bunch of corporate executives apologizing? Thanks to the magical internet, now you can! More » -
apologies
Amazon Offers $30 Credits To Orwell Kindle Swindle Victims
A post on Amazon's Kindle support forum yesterday says the company is sending out emails with offers of $30 to customers who had their George Orwell purchases erased from their devices earlier this summer. More » -
we are delighted
Netflix Refunds Your Money Without You Even Asking
If other companies were smart, and they mostly aren't, they would adopt Netflix's strategy of having periodic outages then apologizing and offering credits without their customers having to do anything. Whenever this happens (as it apparently did on August 30) we get a flood of delighted emails from their customers, many of whom didn't even notice the outage in the first place. More » -
bisphenol-a
SIGG Will Replace BPA-Containing Bottles For Free
Last week, Swiss company SIGG splashed a bunch of ice water in the faces of consumers who go out of their way to avoid products containing bisphenol-A (BPA). The company announced that the linings formerly used in their aluminum bottles did, in fact, contain the controversial substance.
Now they plan to make up for the misunderstanding with an offer of free replacement bottles. More »
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follow ups
Zipcar Apologizes For Terrible Experience
Jen, who was left stranded in another city recently when her Zipcar lost its zip, managed to get through to the New York area general manager for Zipcar this morning:
More »I e-mailed the two Zipcar e-mail addresses I had. I thought I'd at least make a last-ditch effort because of all the comments the Consumerist stories were getting.
Shortly after I sent that e-mail (I copied and pasted what I'd written to you guys) and included links to both stories on the Consumerist, the NY area general manager called my cell phone.
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funny
Company Apologizes, Hilariously, For Mail Merge Screwup
Everyone knows that the "personal touch" of using your name in an email, printed letter, or CSR call is powered by a database and a computer, and not really personal at all. Still, when a company gets it wrong it can be annoying. When a company gets it wrong, then apologizes by sending a follow-up message that makes you smile, all can be forgiven. More » -
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apologies
Who's Responsible For The Chinese Poison Train? Us!
Apparently we were wrong about this whole "Chinese Poison Train" thing. It turns out that it was "filthy U.S. inspectors" who were tainting "pristine Chinese shipments" all along, according to The Onion. More » -
sorry
Bezos Apologizes For Kindle's Orwellian Moment
Nearly a week after Amazon remotely deleted 1984 and Animal Farm from customers' Kindles because they weren't licensed, head Kindle-cheerleader Jeff Bezos posted this statement on the Kindle Community discussion board on Amazon.com. More » -
followup
Sam's Club Apologizes For Candy-In-Prescription-Bottles Promo
Sam's Club has put an end to their recent pharmacy campaign and apologized for confusing pills with candy. After Joe at Salisbury News, who received the giant pill bottle filled with sweets, wrote to complain, they sent him a response in which they said it was an isolated incident and won't be repeated elsewhere:
We have also shared with all of our pharmacy departments that this is an unacceptable practice and should not be repeated. At Sam's Club we always have the health and welfare of our customers and members in mind with everything we do and we deeply regret that this incident occurred.
You can read the full response over at Salisbury News.
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apologies
Former Domino's YouTube Gross Out Girl Can't Get A Job Now
Kristy Hammonds, the woman who filmed her friend Michael doing inappropriate things to the food they were supposed to be preparing, needs a job to feed her two kids. She says she's been trying to get work at other fast food restaurants, though, which might be part of the problem. More » -
good news
Verizon Gives Customer $50 Gift Card To Apologize For Taunting Her With Unavailable FiOS
It's strange, the way some customer/CSR encounters go so well when others seem headed for failure before the first sentence is finished. When Nix called to complain about being mistakenly sent a $100 gift card offer that she can't take advantage of, the Verizon rep on the other end not only addressed the real issues, but later sent a $50 gift card to Nix as a goodwill gesture. More » -
apologies
Ticketmaster Sells Phish Tickets Early, Then Cancels
Thousands of disappointed Phish fans are crying right now because Ticketmaster accidentally sold "a significant number" of 4-day passes to the upcoming show at Red Rocks — then canceled them. Phish fan and Consumerist reader Trevor has the scoop: More » -
apologies
McDonald's Apologizes To 911 Nugget Lady
We've made it pretty clear that we don't condone Latreasa Goodman's attempt to use 911 to report a McNugget Emergency, but in all fairness to Goodman, she was being shafted by the lying, uncooperative McDonald's employee who said "all sales final" and refused to refund her money. McDonald's has released a statement where they own up to their role in escalating things in the first place, and they're sending her a free meal gift card as well as the refund she originally requested. Now she can enjoy a complimentary lunch on the day she goes to plead "no contest" to the judge for abuse of 911. More » -
follow ups
Customer Apologizes For Guitar Center Screw-Up
Mitch wrote to us last week to complain that he was sent a used guitar instead of the new one he ordered. Musician's Friend and/or Guitar Center (they're related) followed up with Mitch and corrected the mistake, but it turns out that Mitch was in the wrong on this one. Here's his explanation for what happened. More » -
follow ups
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons
Gadgetress reports that if you live in the SoCal area where Time Warner Cable's penny movie sale was occurring this weekend, and you couldn't actually watch any of the movies you rented, you can
call 1-888-TWCABLEvisit timewarnercable.com/SoCal and request a coupon good for one 1-cent-movie-on-demand. Their spokesperson says:
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
"Time Warner Cable apologizes for 1-cent movie mess" [Gadgetress] (Thanks to Brett and Pete!)
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apologies
Polite Complaint Letter To Delta Earns Passenger 5,000 Extra Miles
A glitch in Delta's website bumped Jesse's return date up by a month, which sort of interfered with his travel plans when he showed up at the airport to check in. Here's the complaint letter he sent to Delta, and their response. More »
apologies
New York, 6:18 AM
Thu Nov 12
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