Consumerist
h&r block
Posts Tagged “
Apologies
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h&r block
follow ups
Feazel Roofing Responds To Misleading Junk Mail Accusations
Last week, we wrote about a roofing company that had sent out a "Defective Roof Notice" to potential customers. The blogger who received the junk mail thought it was deceptive, and so did we. To make matters worse, he wrote a complaint to the company and was ignored—but a few weeks later a fake "customer review" appeared on his site that was traced back to Feazel. Now the owner of Feazel Roofing has responded and apologized for the junk mail:
More »Obviously, the real message got lost in “sales language” – the piece went way overboard, and I should not have allowed it. Therefore, it was my mistake, and I sincerely apologize.
class actions
Massive TransUnion Settlement To Reveal Credit Scores
Did you have a credit card between Wednesday and 1987? Great! You're part of a massive class action settlement with TransUnion. The credit reporting agency has agreed to fork out services worth over $100 to every cardholder as a way of saying "sorry for grossly violating federal privacy laws by selling your private data to businesses!" More »
customer service
Circuit City Calls The Cops On Customer Who Requests A Price Match
Emmett writes: Dear Mr. Schoonover:
I would like to make you aware of an incident that occurred in your Burnsville, MN Circuit City yesterday. I read about your Unbeatable Price Guarantee on your website. I had an ad from Costco for a Magellan GPS that was significantly less than the Circuit City price. Before driving 20 miles in a snow storm, I called your Burnsville store and spoke with Tom. Tom told me that because Costco is a local retailer, I would be eligible for the Unbeatable Price Guarantee...
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apologies
The Washingtonian is reporting that a few disgruntled Radiohead fans who were forced to circle the parking lot rather than actually watch the Radiohead show they paid to see (and to park at... parking was included in the ticket price), were offered replacement tickets. In New Jersey. Now, we failed geography and can barely read so we don't actually know where this so-called "New Jersey" is, but it sounds like it's not in Washington D.C. Let's take a look at the map. Nope. Google maps says that the closest NJ Radiohead show (Susquehanna Bank Center Camden, NJ) is a 3 hour drive from the Nissan Pavilion where the first disastrous show took place.
More »
Disgruntled Radiohead Fans Offered Free Lawn Tickets In New Jersey
The Washingtonian is reporting that a few disgruntled Radiohead fans who were forced to circle the parking lot rather than actually watch the Radiohead show they paid to see (and to park at... parking was included in the ticket price), were offered replacement tickets. In New Jersey. Now, we failed geography and can barely read so we don't actually know where this so-called "New Jersey" is, but it sounds like it's not in Washington D.C. Let's take a look at the map. Nope. Google maps says that the closest NJ Radiohead show (Susquehanna Bank Center Camden, NJ) is a 3 hour drive from the Nissan Pavilion where the first disastrous show took place.
More »
update
Update: Macy's Apologizes For Confiscating Your Item Because Another Customer Wants It
Dyan says that Macy's contacted her with the apology she was looking for. More »
security
TSA Will Allow Women With Nipple Piercings To Fly If They Flash Officials
Your nipple piercings are still a threat to national security, but the TSA will let you fly if you "allow a visual inspection of [your] piercings." The announcement came after TSA officials in Texas forced Mandi Hamlin to remove her nipple piercings with a pair of pliers before allowing her to board her flight. The TSA stopped short of apologizing to Ms. Hamlin, instead saying: "TSA acknowledges that our procedures caused difficulty for the passenger involved and regrets the situation in which she found herself."
TSA Responds to Nipple Ring Complaint [AP] (Thanks to Louis!)
PREVIOUSLY: TSA Forces Woman To Remove Nipple Piercings
above and beyond
You Love Netflix And Have Flooded Our Inbox With Compliments
Netflix was having some serious shipping and website problems Monday, and today our inbox is flooded with happy customers asking us to congratulate Netflix. Why? More »
netflix
Netflix Gives Good Apology To Customers For Monday's Delays
Netflix sent an apology note to customers whose DVDs were delayed by their 11-hour service outage on Monday, along with a 5% service credit. In so doing, they perfectly followed the three-steps of fixing customer service problems:
1. Admit fault, quickly.
2. Say sorry like you mean it.
3. Give conciliatory gift of monetary value.
See now, that wasn't so hard, was it?
food
Restaurant Gives 25% Discount To Birthday Diners, Writes "Bug On Food" For Reason On Check
A restaurant in Dubai gave a 25% discount to a party of birthday diners after they found four bugs in their food. Says a restaurant official, "The guys thought being friendly and having a joke about the environment would relax the diners because it was a birthday, but unfortunately it didn't." We sort of think after the second or third bug, you should probably just comp the meal—and then shut down the restaurant for fumigation. More »
fail
Everything About This Sears Order Is Wrong
This one really left me scratching my head. Not only did [Sears] send me the wrong item, they charged the wrong prices on everything I ordered. I ordered an air blow gun and got a jigsaw instead. I submitted this order during the 20% off/free shipping promotion. The total in my cart at checkout was $26 less than my card was charged, and I was charged for shipping as well.More »
unacceptable food
IHOP Agrees That Workers Shouldn't Scrub Ceiling Tiles Directly Over Your Food
We get fewer gross food stories than you might imagine here at Consumerist, and this one made us cringe. Reader Richard saw a maintenance person scrubbing down some ceiling tiles while standing on a food prep counter... that was in use. Yeah. Ew. More »
mea culpa
Rite Aid District Manager Successfully Handles A Customer Complaint
With all the customer service horror stories we post, you'd think businesses in the United States have lost the ability to treat their customers with respect—and by and large, you'd be right. But every once in a while we get a tip that proves that there are still intelligent, competent people out there who can answer a customer's complaints forthrightly and honestly. That happened over the weekend with Dancing Deer and their shiv-in-the-Blondie incident, and now comes this story of a Rite Aid pharmacy district manager in Seattle and his band of idiots at a specific store.More »
rude
Comcast Recommends That You Switch To Verizon, Then Apologizes
Reader Brian sent us this transcript of a conversation that he had with a Comcast rep. He was considering switching to Verizon and was wondering if Comcast could come up with any reason why he should stay. They couldn't. In fact, Comcast's CSR "Mike" said: "my advice is to go ahead and switch, and if you find Comacst provides a fast and more reliable service we will welcome you back." More »
errors
Dreamhost Is "Very Very Sorry" For $7.5 Million Billing Error
Dreamhost would like you to know that its very very sorry for accidentally billing its customers $7.5 million it wasn't actually owed. You see, someone typed 2008 when they really meant 2007 and their billing system decided to charge all of their customers in advance for the entire 2008 calendar year. This included debiting huge amounts of money from people's checking accounts and all the "worst possible scenario" situations you could possibly imagine. More »
Reader gets $200 refunded, a rate cut on her home equity line of credit, and a personal apology after using some of the Bank of America email addresses we posted. [Pamela Kruger]
taking it seriously
TGIFridays Apologizes For Refusing Service To Disabled Teen
TGIFriday's has apologized after refusing to accommodate a disabled teen and her trained companion dog, says the Suburban Chicago Daily Herald:The manager at T.G.I. Friday's in Wheeling told the Arlington Heights family on Saturday that the restaurant couldn't accommodate Dawn even after Greenberg showed him her Public Access card, which explains the Americans With Disabilities Act.More »
bad apologies
Time Warner Offers $30 Credit To Apologize For Hammering Through Wall, Drilling Through Floor
A Time Warner installation tech searching for a cable line hammered several holes in reader Christos' wall, and then drilled a few more in his floor. When the random destruction failed to produce the wire, the tech crept downstairs and split Christos' neighbor's line. Now Christos can only watch the channel selected on his neighbor's cable box.
Christos called Time Warner to complain. Time Warner understood that Christos didn't want holes in his wall and floor, or borrowed cable. To apologize, they offered a $30 credit and "a few movie coupons." Christos writes:
More »