AOL Retention Manual Revealed

AOL Retention Manual Revealed

In August of 2005, America Online settled with the office of NY Attorney General Eliot Spitzer over complaints about how arduous AOL made it to cancel service. In addition to a $1.25 million fine, AOL agreed to streamline the cancellation process and submit all calls for third-party review. On June 13, 2006, Vincent Ferrari posted a recording he made of his attempt to leave America Online. It shot to national TV and revealed AOL hadn’t learned the error of its ways. For “John,” the call center employee heard on the tape, to deploy the kind of mental warfare heard on the tape, he had to be well-trained…

Page From AOL Retention Manual

Page From AOL Retention Manual

We’re putting the finishing touches on our big post on the AOL manual but wanted to release this sneak peak…

AOL Retains Customers With Siamese Twin Goatse.cx

AOL Retains Customers With Siamese Twin Goatse.cx