You may remember last week, when reader Patty wrote to us about having her friend’s credit card data somehow on her Ann Taylor Loft online ordering account. Since then, Patty heard back from someone at Ann Taylor, and while we don’t have the specifics of how her order went through on her friend’s credit card, the company is definitely trying to make things right with her. [More]
Today is a day of statements from Ann Taylor. At first, the company said that the woman who was told her guide dog couldn’t be in the store was because she didn’t have a harness on it, which was untrue. It also said she was invited back in the store, also untrue. Now Ann Taylor has a whole new statement, saying they’d been “misinformed” before. [More]
Hey, retailers — it’s 2012, and if you don’t know that a service dog is a completely acceptable animal to be accompanying a customer in a store according to the Americans with Disabilities Act, you really need to update your employees. And yes, we mean you, Ann Taylor. [More]
If you see signage in a store that says “40% off everything,” what do you assume that might mean? While shopping at Ann Taylor Loft, Mike had this wild idea that such signs mean that everything in the store is marked down 40%. He was wrong. The sale specifically excluded new spring merchandise in one corner of the store…which most of the store signage failed to mention. [More]
A reminder to any bloggers who like free stuff, and companies working on exciting new Internet marketing strategies: the Federal Trade Commission is watching you, so keep to their guidelines that dictate bloggers must disclose any compensation that they receive for posting about or reviewing a product. While they didn’t take any action against clothing retailer Ann Taylor for offering gift cards to bloggers who posted about a new collection, the scrutiny was an important message in itself. [More]
Update: Several readers have pointed out that Ann Taylor’s return policy says items with prices ending in .44 or .88 are automatically deemed “Final Sale” items. Colleen is stuck with four extra dresses because Ann Taylor marked the items “Final Sale.” The problem is, they did this after she ordered and paid for them. As she notes in her email below, she has proof on her order confirmation that the dresses were not marked “Final Sale” when she bought them. She also has previous order confirmations where items have been clearly marked “Final Sale.” Now she wants to know how to get Ann Taylor to do the right thing.