The computer manufacturer promises “award-winning service” available “24 hours a day, seven days a week,” but customers have to navigate a labyrinth to get any help. Dell also led customers to think they qualified for zero percent financing when very few people did, and some customers ended up paying 20% on the computer, the suit says.
NY Attorney General Andrew Cuomo lambasted Verizon for taking too long to fulfill customer repair requests. Current standards mandate Verizon perform fixes 80% of phone lines within 24 hours of getting a customer call. The AG said that Verizon is letting copper telephone lines stagnate, shunting those resources instead for laying down more fiber-optic.
The financial aid directors at Columbia University, the University of Texas at Austin and the University of Southern California profited from selling stocks in a student loan company on the “preferred lender list” at each of the universities.
Eight universities agreed to stop accepting kickbacks from Citibank for private loan referrals, and five agreed to refund a total of $3.27 mil to thousands of students, following an investigation by NY Attorney General Andrew Cuomo (pictured).