<![CDATA[Consumerist: Amtrak]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Amtrak]]> http://consumerist.com/tag/amtrak http://consumerist.com/tag/amtrak <![CDATA[ Delta Tries To Get On Board Train Craze By Hijacking Google ]]> With all the talk about trains in recent days, reader Zach decided to do some quick Googling to check out some train ticket prices. He typed in "cheap train tickets" and what do you know? Oh, hello Delta! We didn't know you were in the train business now. Let's click on your link on the small hope that maybe there's a train ticket discount or some sort of...nope, same old Delta. Zach's letter, inside...

I'm a regular reader, but this is the first time I've felt the need to write in. Not because I'm mad or need to vent about anything, but because I found something you guys might find as hilarious as i did... I noticed a couple of posts about trains today on the site, and as such I thought to myself, hey I wonder how much a train ticket to Tulsa, Ok is from here(where a good friend of mine lives). Now what makes this funny to me is the Google response to my entered text of .... "train tickets"

Now notice if you will the 1st sponsored link. CHEAP TRAIN TICKETS
and where does it take you www.delta.com, which even against my better judgment I clicked on. Thinking maybe they have a deal with Amtrak or something, and that I would be able to look at train schedules and such, but lo and behold my amazement when I realized this was in fact just Delta Airlines site, and had absolutely nothing to do with trains.
Thought you guys might enjoy that.
Zach

We tried these searches a few times and sometimes Delta appears at the top of the main results list, sometimes not. If it doesn't appear on the main results area, it always appears at the top of the right margin under sponsored links (pictured above.) We're not sure whether Delta is responsible for this misdirection or one of their affiliate advertisers, but either way it's misleading to potential ticket buyers. Come on Google, will you do anything a company pays you to do? Ok, don't answer that. Even though they rhyme, we know for a fact that trains and planes are different, don't try to derail our logic.

]]>
Consumerist-5014885 Tue, 10 Jun 2008 09:17:12 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5014885&view=rss&microfeed=true
<![CDATA[ 9 Reasons Why Trains Are Better Than Planes ]]> It may take longer to get there, a lot longer, depending on your destination, but Ecogeek has found 9 reasons why traveling on trains is better than traveling on planes. No security delays, more legroom and no baggage handlers to lose your luggage is just the beginning. Check out one of our favorite reasons, inside...

5. No NAGGING: It’s a frikkin pleasure not having someone bug me about my seatback and tray tables and whether my electronic device is approved for that particular segment of the trip. And no seatbelts at all! Whether or not that’s technically safe, it’s certainly more comfortable.

We doubt that all the Amtrak cars are as nice as the Silverliner pictured above, but for some destinations we could see trains as a viable and pleasant alternative. When was the last time you traveled a great distance by train, if ever? To see all the reasons, check out Ecogeek's full article.

Nine Unexpected Benefits of Trains [Ecogeek]
(Photo: Getty)

]]>
Consumerist-5014328 Mon, 09 Jun 2008 09:59:55 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5014328&view=rss&microfeed=true
<![CDATA[ Halve Your Shipping Costs With Amtrak ]]> Express shipping from Amtrak is a cost-efficient way to ship packages between cities, sometimes costing half the price of UPS or FedEx.

Here's how it works: you drop your package off at a participating station, Amtrak ships it off, and the recipient picks it up in the destination city.

Because Amtrak always has to futz something up, express shipping isn't offered out of Penn Station, but New Yorkers can still receive packages "(or human remains.)"

Save With Dave: Amtrak Shipping [CBS 13]
Amtrak Express Shipping [Amtrak]
(Photo: reivax)

]]>
Consumerist-384378 Sat, 26 Apr 2008 13:23:54 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=384378&view=rss&microfeed=true
<![CDATA[ Encouraging travelers to "Get your Choo-Choo ... ]]> Encouraging travelers to "Get your Choo-Choo on and Celebrate National Train Day," if you buy a ticket today for travel on Amtrak on May 10th, it's a buy-one-get-one free. [Amtrak]

]]>
Consumerist-376260 Fri, 04 Apr 2008 13:50:43 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=376260&view=rss&microfeed=true
<![CDATA[ Amtrak Train Runs Out Of Fuel, Passengers Told To Arrange Alternate Transportation ]]> An Amtrak train traveling from San Diego to Santa Barbara ran out of fuel eight miles from its destination. Hartford Courant Editor Jeanne LeBlanc's daughter happened to be on the train, and recounted Amtrak's puzzling response.

Anyway, the passengers sat on the train for two hours, in the dark for the last 20 minutes, before they were allowed off — but only if they could arrange their own transportation. She called her boyfriend and got a ride.
What would have happened if she could not arrange a ride?
She has no idea how long the other passengers had to wait. The plan, the crew had told them, was to have a freight train push the Amtrak train to an intersection, where a fuel truck could reach them.

Sigh.

We like Amtrak, we really do, mostly because it provides such a poignant counterbalance to "The Little Engine That Could." Amtrak would be the single best way to travel along the Eastern seaboard if it wasn't beset by breakdowns, power outages, and random, inexplicable delays. Traveling on Amtrak will continue to be a crapshoot as long as the railroad's lifeline of federal funding continues to be a meager drip, rather than the full support needed to run an efficient transportation system.

A Pathetic Amtrak Story [Coach Class]
(Photo: Chris&AmyCate)

]]>
Consumerist-328850 Sat, 01 Dec 2007 10:48:56 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=328850&view=rss&microfeed=true
<![CDATA[ Amtrak Workers May Strike In Early 2008 ]]> con_amtraktrain.jpg If you're a frequent Amtrak travel, you might want to plan ahead for a half-week of telecommuting sometime in early February—Kiplinger says Amtrak workers may strike as early as February 1st, in an attempt to bring a conclusion to the negotiations that have been going on for nearly eight years.

Congress will likely put an end to the strike in less than a week because of how crucial Amtrak and its employees are to the nation's transportation infrastructure.

The disruptions in service would affect some commuter rail and freight lines, as well as Amtrak's passengers — about 25 million a year. Many commuter rail lines use Amtrak-owned track between Washington, D.C. and Boston, and many use Amtrak employees to operate trains. Chicago's busy Union Station, for example, would be shut down by a strike because it depends on Amtrak workers. Some freight that travels on Amtrak-owned track on the East Coast would also be stopped if Amtrak employees go on strike.

"A Post-Holiday Amtrak Strike Looms" [Kiplinger]
(Photo: reivax)

]]>
Consumerist-327247 Tue, 27 Nov 2007 23:34:35 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=327247&view=rss&microfeed=true
<![CDATA[ Corrupt JFK Baggage Handlers Are Uncool ]]> corrupt.jpg Ladies and Gentlemen, the NY Daily News brings you a photo of the corrupt baggage handlers who were busted for running a drug smuggling ring at JFK airport.

Thou art douchebags.


The employees allegedly were supervised by Jorge Espinal, a cargo supervisor for Delta Air Lines who diverted drug shipments to a safe area outside the scrutiny of inspectors and drug-sniffing dogs.

18 JFK airport workers arrested on drug charges [Daily News]
(Photo:DelMundo)

]]>
Consumerist-312609 Thu, 18 Oct 2007 17:31:38 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=312609&view=rss&microfeed=true
<![CDATA[ Reach Amtrak Executive Customer Service ]]> amtraktrain.jpgThe corporate email address for Amtrak appears to lastnamefirstletteroffirstname@amtrak.com.

So, just by way of example, president and CEO Alexander Kummant would be kummanta@amtrak.com.

The only phone number we could find was 202-906-3000. You can reach the employee directory by saying "employee," try to pronounce "Alexander Kummant" correctly (or any of the other officers listed here), and then use the tips in How To Interact With Executive Customer Service to escalate your claim.

(Photo: skunks)

]]>
Consumerist-294653 Wed, 29 Aug 2007 11:43:33 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=294653&view=rss&microfeed=true
<![CDATA[ Amtrak kicks diabetic man off the train in ... ]]> Amtrak kicks diabetic man off the train in the middle of the woods. "Amtrak personnel told police dispatchers that Sims was drunk and unruly...The Sims family said Sims is diabetic and was going into shock."

]]>
Consumerist-273245 Thu, 28 Jun 2007 13:27:09 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=273245&view=rss&microfeed=true
<![CDATA[ Amtrak: No Cheap Rail Pass For You ]]> Reader Dan writes in with a tip about Amtrak's Rail Passes. The only "national" pass available to US and Canadian citizens stipulates that "Your trip must include at least one journey between the U.S. and Canada." and costs $999 peak/$709 off peak for 30 days of Amtrak travel. Sounds like a deal, right? Until you look at the pass available to "international" travelers.

$565 peak/ $395 off peak, no trip to Canada required. From Amtrak's site:

"The USA Rail Pass is for international visitors only. US and Canadian citizens are not eligible to purchase USA Rail Passes, unless their permanent residence is outside the US or Canada (proof of residency required)."

The only explanation given for why the USA Rail Pass is not available to US and Canadian citizens is "The USA Rail Pass is not intended for use as a commuting pass." Isn't there some way of preventing people from using the pass as a commuting pass other than a high price? Amtrak is, after all, supported in part by tax dollars.—MEGHANN MARCO

USA Rail Pass [Amtrak]

]]>
Consumerist-226217 Thu, 04 Jan 2007 18:41:11 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=226217&view=rss&microfeed=true
<![CDATA[ Adult Diapers All The Rage Among Chinese Travellers ]]> On the other hand, maybe the Chinese should be censored.
Alongside food and fire crackers, Chinese are adding a new item to their lunar New Year shopping: Adult diapers. Sales have soared ahead of the holiday as travelers prepare for long trips home aboard trains so crowded that even the toilets are jammed with people, newspapers said Tuesday.
Maybe Google's actually got the right idea here. Do we really want to encourage the free exchange of ideas with a people who would find soiling themselves, then sitting around in their own filth for a twenty hour train ride, preferable to just going in front of someone else? Or, hell, just sticking their ass out the window? Can you imagine being one of the few passengers with pride on that cattle car, packed in the middle of a thousand peasants happily stewing in their own feces? Remind us to link this story next time we complain about Amtrak. God bless America, baby.

]]>
Consumerist-150669 Wed, 25 Jan 2006 13:31:20 EST consumerist.com http://consumerist.com/index.php?op=postcommentfeed&postId=150669&view=rss&microfeed=true