Consumerist
shipping
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above and beyond
Amtrak's Exemplary Service Saves You Time And Money
Bob didn't realize that his Amtrak train from Syracuse would be delayed for more than an hour until an Amtrak agent called him up and offered to upgrade him free of charge to an earlier and pricier train. Bob initially declined, but later called back to change his mind. When he got to the station, the same agent realized that he qualified for a cheaper ticket and refunded the difference on the spot. More » -
amtrak
Amtrak Ticket System Failure Nationwide
Readers and Twitterers report Amtrak's ticketing systems are down nationwide. Tickets are being handwritten and they're letting you purchase onboard. Maybe their computers heard that Biden was about to announce a $1.3billion infusion and simply freaked the freak out? (Photo: mbeldyk) -
amtrak
Amtrak Strands Passengers Without Food, Water, Toilets
About 450 Amtrak passengers were stranded in Chicago's Union Station for almost 24 hours — without food, water or access to reliable functioning restrooms. More » -
trains and planes
Delta Tries To Get On Board Train Craze By Hijacking Google
With all the talk about trains in recent days, reader Zach decided to do some quick Googling to check out some train ticket prices. He typed in "cheap train tickets" and what do you know? Oh, hello Delta! We didn't know you were in the train business now. Let's click on your link on the small hope that maybe there's a train ticket discount or some sort of...nope, same old Delta. Zach's letter, inside...
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trains
9 Reasons Why Trains Are Better Than Planes
It may take longer to get there, a lot longer, depending on your destination, but Ecogeek has found 9 reasons why traveling on trains is better than traveling on planes. No security delays, more legroom and no baggage handlers to lose your luggage is just the beginning. Check out one of our favorite reasons, inside... More » -
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travel
Amtrak Train Runs Out Of Fuel, Passengers Told To Arrange Alternate Transportation
An Amtrak train traveling from San Diego to Santa Barbara ran out of fuel eight miles from its destination. Hartford Courant Editor Jeanne LeBlanc's daughter happened to be on the train, and recounted Amtrak's puzzling response. More » -
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transportation
Amtrak Workers May Strike In Early 2008
If you're a frequent Amtrak travel, you might want to plan ahead for a half-week of telecommuting sometime in early February—Kiplinger says Amtrak workers may strike as early as February 1st, in an attempt to bring a conclusion to the negotiations that have been going on for nearly eight years. More » -
crime
Corrupt JFK Baggage Handlers Are Uncool
Ladies and Gentlemen, the NY Daily News brings you a photo of the corrupt baggage handlers who were busted for running a drug smuggling ring at JFK airport. More » -
trains
Reach Amtrak Executive Customer Service
The corporate email address for Amtrak appears to lastnamefirstletteroffirstname@amtrak.com.
So, just by way of example, president and CEO Alexander Kummant would be kummanta@amtrak.com.
The only phone number we could find was 202-906-3000. You can reach the employee directory by saying "employee," try to pronounce "Alexander Kummant" correctly (or any of the other officers listed here), and then use the tips in How To Interact With Executive Customer Service to escalate your claim.
(Photo: skunks)
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Amtrak kicks diabetic man off the train in the middle of the woods. "Amtrak personnel told police dispatchers that Sims was drunk and unruly...The Sims family said Sims is diabetic and was going into shock."
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amtrak
Amtrak: No Cheap Rail Pass For You
Reader Dan writes in with a tip about Amtrak's Rail Passes. The only "national" pass available to US and Canadian citizens stipulates that "Your trip must include at least one journey between the U.S. and Canada." and costs $999 peak/$709 off peak for 30 days of Amtrak travel. Sounds like a deal, right? Until you look at the pass available to "international" travelers. More » -
shopping
Adult Diapers All The Rage Among Chinese Travellers
On the other hand, maybe the Chinese should be censored.Alongside food and fire crackers, Chinese are adding a new item to their lunar New Year shopping: Adult diapers. Sales have soared ahead of the holiday as travelers prepare for long trips home aboard trains so crowded that even the toilets are jammed with people, newspapers said Tuesday.
Maybe Google's actually got the right idea here. Do we really want to encourage the free exchange of ideas with a people who would find soiling themselves, then sitting around in their own filth for a twenty hour train ride, preferable to just going in front of someone else? Or, hell, just sticking their ass out the window? Can you imagine being one of the few passengers with pride on that cattle car, packed in the middle of a thousand peasants happily stewing in their own feces? Remind us to link this story next time we complain about Amtrak. God bless America, baby.
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