College Student Calls Amex Executive Customer Service, Gets His Limit Reinstated

College Student Calls Amex Executive Customer Service, Gets His Limit Reinstated

Jon, like many American Express customers, had his credit limit slashed without warning recently. What he did next makes us feel all warm and fuzzy about our jobs here, because he found the necessary contact info buried in a post from 2007. Here’s his story, proof that sometimes persistence pays off.

Amex Hikes Rate, Drops Balance, Then Tries To Bribe Customer To Pay Off Debt Early

Amex Hikes Rate, Drops Balance, Then Tries To Bribe Customer To Pay Off Debt Early

Courey Gouker’s recent experience with American Express encapsulates every trick the company has pulled in the past few months to drive away their customers, including dropping the credit limit, hiking the rate, and even offering him a cash bonus to pay off his balance in full. In addition, the company’s CSRs made promises to him that they didn’t keep, and notes on his account have gone missing. About the only thing they haven’t done is email a photo of the CEO flipping him the bird.

Apple Sells You The Wrong AppleCare Package, Then Loses Your Refund

Apple Sells You The Wrong AppleCare Package, Then Loses Your Refund

Apple sold reader Melody the wrong AppleCare package, but instead of switching her to the proper coverage, they issued a refund and told her to re-purchase the warranty extension. They even gave her American Express transaction reference numbers so she could track the refund, but AmEx says the numbers are invalid and that they have no record of a refund posting. Melody’s been out $195 since February, and thinks it’s time for Apple to cough up her money.

http://consumerist.com/2009/04/09/it-turns-out-that-weird/

It turns out that weird evening bank verification call from AmEx was legit. Brandon wrote back, “After reading all the comments on Consumerist, it stoked my fear of fraud even more, so I called Amex security. They verified the call was legitimate and was from American Express. It was just poor customer service after all.”

Amex Wants To Play "Scam Call" With You, Please Participate

Amex Wants To Play "Scam Call" With You, Please Participate

Update: It turns out the call was legit.

Woman Who Missed Obama's Inauguration Starts $10,000 AmEx Chargeback

Woman Who Missed Obama's Inauguration Starts $10,000 AmEx Chargeback

American Express has given her an “interim” refund in full, pending a review that will involve the credit card company presenting to PIC officials all of Blessman’s documentation on the services she feels she was denied.

Worst Company In America: Peanut Corporation Of America VS American Express

Worst Company In America: Peanut Corporation Of America VS American Express

We’re doing two a day in the first round, people. It’s madness! Stretch out your quads and get ready for #16 Amex VS #17 Peanut Corporation of America.

Make Sure Your Replacement AmEx Gets Overnighted

Make Sure Your Replacement AmEx Gets Overnighted

Traditionally, AmEx will send you a replacement credit card via overnight, but an insider tells us that as a cost-saving move, they’ve been trying to cut back on this. If you have low-balance, low-usage or are not an annual fee payer, they might not offer the overnight right off the bat, or may even deny it. Our tipster says there are some key phrases you can use to make sure you get your card lickity-split:

15 American Express Executives' Email Addresses

15 American Express Executives' Email Addresses

Here are the email addresses for 13 American Express execs, in case you need to send them an eecb.kenneth.I.Chenault@aexp.com, kenneth.Chenault@aexp.com, daniel.t.henry@aexp.com, alfred.kelly@aexp.com, l.kevin.cox@aexp.com, ashwini.gupta@aexp.com, john.d.hayes@aexp.com, judson.c.linville@aexp.com, louise.m.parent@aexp.com, louise.parent@aexp.com, thomas.schick@aexp.com, steve.squeri@aexp.com, douglas.e.buckminster@aexp.com, douglas.buckminster@aexp.com, william.h.glenn@aexp.com [More]

Internal AmEx Doc On $300 Bribe To Zero Account And Leave Program

Internal AmEx Doc On $300 Bribe To Zero Account And Leave Program

Here’s an internal AmEx doc with what customer service reps should say when people call up asking about the $300 to pay off and close your account program, or, as they term it, the “Balance Down Initiative.” The sheet was obtained exclusively by creditcarforum.com. My favorite part is the answer for if people who weren’t chosen to participate ask if they can join. The correct response is, “We apologize, but we can only honor this offer for selected cardmembers. However, if you’re interested in paying down your balance, I can help you with that.” Full doc inside…

AmEx Pays Some  $300 To Zero Their Balance And Leave

AmEx Pays Some $300 To Zero Their Balance And Leave

American Express is so desperate to clean liabilities off its balance sheet that it’s paying some customer $300 if they will pay off their balance in full and close their credit card. The offer is only good if you get a card in the mail from them about it with a 14-digit RSVP code. Thanks for playing, don’t let the door hit your ass on the way out.

Amex: "We're Gonna Text Message Your Cellphone And You're Gonna Pay For It"

Amex: "We're Gonna Text Message Your Cellphone And You're Gonna Pay For It"

Several readers have pointed out that American Express has made some changes to its contract “in response to the challenging environment” — the most offensive of which seems to be a new clause that gives them the right to call — or text message — any phone you use to contact them including cellphones, for the purposes of offering you American Express products and services.

US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award

US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award

Want a great example of the broken state of airline customer service in this country? Try a four-way conference call between yourself, Amex Travel, US Airways, and Delta. You’ll see firsthand how CSRs from the two airlines can play the “it’s not our responsibility” so well that even a devoted Amex Travel rep can’t get them to solve your problem.

Before Traveling, Make Sure AmEx Hasn't Canceled Your Card

Before Traveling, Make Sure AmEx Hasn't Canceled Your Card

Ronnie Sue’s recent trip to Germany was a financial nightmare. Though she warned her bank she would be traveling to Germany, when she arrived, she couldn’t withdraw needed cash. The bank gently suggested that Ronnie Sue draw cash from her credit card, and even offered to refund any cash advance fees. It wasn’t until Ronnie Sue whipped out her AmEx that she learned it had been silently canceled two days before she left…

AmEx Denies Existence Of A Store Blacklist, Will Slash Your Credit Whenever They Want

AmEx Denies Existence Of A Store Blacklist, Will Slash Your Credit Whenever They Want

Despite sending customers letter saying otherwise, American Express now insists that it never blacklisted cardholders based on where they shopped. Those notes explaining that “other customers who have used their card at establishments where you recently shopped have a poor repayment history with American Express?” Whoops! Just a big misunderstanding! Not unlike the comment they gave to ABC explaining that “shopping patterns” were used as a “contributing factor” in slashing credit lines, a statement AmEx later retracted. So what’s really going on? Let’s explore…

NewCreditRules Asks, Which Of These Stores Will Get Your AMEX Card Reduced?

NewCreditRules Asks, Which Of These Stores Will Get Your AMEX Card Reduced?

Last month we posted about Kevin Johnson, a 29-year-old self-employed businessman with excellent credit and an established history with American Express, who had his credit limit cut by 65% because AMEX said he was shopping at the wrong sorts of stores. Johnson has created a website called NewCreditRules.com to try to uncover what, exactly, he did wrong to fall under AMEX’s high risk category.

AMEX Surprises Traveler By Canceling Card Without Warning

AMEX Surprises Traveler By Canceling Card Without Warning

It looks like American Express is still in the throes of its “risk management” craziness and closing accounts without visible reason. Did Chris, who was just left stranded while on a business trip, shop at the wrong store? Did he fail an internal financial review that nobody told him about? Whatever the reason, it’s a good example of why you should have more than one credit account when traveling, so you don’t have to rely on the whims of any single faceless corporation.

AMEX Lowers Your Credit Limit If You Shop Where Deadbeats Shop

AMEX Lowers Your Credit Limit If You Shop Where Deadbeats Shop

AMEX is now cutting people’s credit limits for shopping at the wrong store.