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Amex
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Sears death watch
complaints
Rogue Charges Resurrect Expired Amex Card
Patricia closed her company's American Express Delta Sky Miles card six months ago, but the expired card unexpectedly sprang to life thanks to a supplier's accidental charge. American Express laughed off the matter, saying "this happens all of the time," adding that it's Patricia's responsibility to ensure that all vendors destroy her outdated billing information. More »
disputes
Credit Card Expert Disputes Erroneous Charge, Frustration Ensues
Georgetown law professor and Credit Slips blogger Adam Levitin is having trouble disputing an erroneous $176.96 charge on his Citibank Amex card from PACER, the federal court's online docket system, which he accesses for free. The professor is a consumer credit expert and should have no problem understanding and fixing the error, right? Fat chance. More »
personal finance
How To Go 30 Years Without A Credit Card
Consumer Reports staffer Greg Daugherty has gone 30 years without a credit card. Why? He doesn't need one.I recently reached what I bet is a rare milestone: I have now gone 30 years, basically my entire working life so far, without a credit card.More »
silly
JetBlue: You're 4 Years Old, Would You Like An Amex?
Reader Carl writes in to tell us that his 4-year-old daughter is being sent credit card applications from American Express, thanks to JetBlue:Thought you might enjoy this: We got an application for a jetBlue-branded American Express card in the mail today for our oldest daughter. She is four. We flew on JetBlue about four months ago, so I suppose they sent their entire passenger manifest over to AmEx.More »
American Express says the credit crunch is messing with its bottom line. "We did see some negative credit trends among U.S. consumers during December, particularly in California, Florida and other parts of the country most affected by the housing downturn," American Express Chief Executive Kenneth Chenault said in a statement.Are you a cardmember? [MarketWatch]
fraud
We love a happy ending. Sam has written in with the good news that Amex was able to get a full refund from Best Buy after they sold him a box of bathroom tiles instead of a hard drive.
More »
UPDATE: Amex Slaps Best Buy, Obtains Refund For Reader's Box Of Tile Hard Drive
We love a happy ending. Sam has written in with the good news that Amex was able to get a full refund from Best Buy after they sold him a box of bathroom tiles instead of a hard drive.
More »
fees
Roundup Of Various Credit Card Late Fees
"ConsumerMan" Herb Weisbaum over at MSNBC says that banks have messing around with their late fee structure lately—adding a third tier of pricing, raising fees, etc. Those of you with higher balances might be paying more if you're late. We think that's not cool, so we're posting a round-up of current fees. More »
credit cards
Opt Out Of USAA's Arbitration Clause
USAA dropped a goose-egg in my mailbox today, a letter informing that there's a new arbitration agreement being added to my AMEX contract. Lovely, I just love being stripped of my rights to a trial with due process.
I'm disappointed that USAA, which is otherwise renown for their customer service and concern for their customer's well-being, would resort to this chicanery. Maybe AMEX is making them do it, I dunno. (update: A reader with a USAA Mastercard writes that he received an arbitration notice as well).
In any event, the notice also says that I have until October 15, 2007, to opt out of the arbitration agreement without penalty simply by signing and mailing in a form, an option I will most certainly be exercising.
public relations
Has Procter & Gamble Hijacked Amex's $5 Million Members Project?
Accusations are flying that Proctor and Gamble has hijacked Amex's "Member's Project," in an attempt to sell water purifying technology. The project is a contest in which Amex will fund one charitable project (proposed by its members) to the tune of $5 million dollars. More »
Bank Of America's Special New Amex For Rich People
Do you have over $100,000 on deposit at Bank of America? If you do, you might qualify for a special new Amex just for Bank of America's wealthy customers. Oh my, the perks are fat!
Do you have over $100,000 on deposit at Bank of America? If you do, you might qualify for a special new Amex just for Bank of America's wealthy customers. Oh my, the perks are fat!
american express
Want To Opt Out Of Information Sharing? AmEx Doesn't Answer The Phone
At the bottom of page three is a coupon with four check boxes on it. Check each one and I can opt out of a multitude of different marketing opportunities. Naturally, I'd prefer to simply call in my opt-out preferences to the 800 number printed on the the slip. Otherwise I'll have to dig up an envelope (no reply envelope was included), write the multi-line address on it, stamp it, mail it, and hope for the best. Calling the 800 number is relatively free and painless, while dealing with postal mail is by definition a pain in the rear. And for some reason, I just don't trust this method to actually work.More »
amex
American Express Extended Warranty Protection Buys You A New Laptop
Sick of listening to us tell you not to buy the extended warranty at Best Buy? Listen to this: David first wrote to us back in December about a laptop he'd purchased for his sister-in-law as a Christmas gift the year before. The laptop, a Compaq, had simply stopped working two weeks after its one-year warranty (from date of purchase) had ended. David found this especially frustrating, because his sister-in-law had not even opened the laptop until Christmas. From David's email:So I dug out the receipt and she called Compaq/HP. She told them everything and they said it needed to be sent in for repair and that they WOULD cover it under the 1 year warranty. So she had me fax them the receipt. When she called back they said that they WOULD NOT cover it.After a bit of research, we knew David had pretty much exhausted his options with Compaq, but there was still hope. Even without an extended warranty, we helped David get his laptop replaced. How? Read our response to David and his success story inside. More »
Now I am mad. So I called back this morning and went through the whole thing with several layers of managers and what not all saying no. I find this absolutely ridiculous...is there anything I can do? Should I contact HP non-support customer service? I just find this so ridiculous. I literally could have bought the laptop a week later, still given it to her on Christmas, and thus it would have broken the same time, and it would be covered.
airports
Reader Gets Chargeback For Golden Touch Transportation's Shyster Car Service
Thanks to the advice of The Consumerist and its readers, Shonda finally got a refund after Golden Touch Transportation car service ripped her off. More »
consumerist kit
AMEX's MyWishlist: Everything You Need To Know
Once again, the American Express website offers cardmembers a chance to participate in the "My Wishlist" promotion, but what's it all about? More »
complaints
Golden Touch Transportation Is A Shyster Car Service
Shonda paid for a private sedan to take her to and from the airport during a recent trip to New York City, but instead she got a shuttle crammed with other people. More »
the mall at short hills
