US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award

US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award

Want a great example of the broken state of airline customer service in this country? Try a four-way conference call between yourself, Amex Travel, US Airways, and Delta. You’ll see firsthand how CSRs from the two airlines can play the “it’s not our responsibility” so well that even a devoted Amex Travel rep can’t get them to solve your problem.