parking
Ever wanted to park in the handicapped spots but didn't because of pesky laws and social norms? Well, if you place your online Circuit City order for pickup at the Cantonsville, Maryland store, you can! Reader Andy discovered that the store is flagrantly violating the Americans With Disabilities Act by using the handicapped spots as the special web order pickup zone. Andy then went inside and discovered that Circuit City ignores all kinds of policies, including their own price match guarantee.
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customer service
A Steak 'N Shake manager refused to serve Karen Putz, a deaf mother of three, after she asked to place her order at the drive-thru window as
allowed by the Americans with Disabilities Act. The manager claimed it was "policy" to force Karen to order like any other customer:
"You'll have to drive around again so I can take your order through the speaker," the guy said.
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Consumerist
taking it seriously
closed-captioning
