1
american-express
american-express
American Express Fails At Replacing My Card Or Pretending It Cares
By Chris Morran on April 5, 2012 1:30 PM
29 Comments
Over its long history, American Express has always positioned itself as a credit card company that offers the best in customer service. But one Consumerist reader's story shows that AmEx can screw things up just as royally as its competitors — and that its complaint department also doesn't actually read your complaints. More »
American Express Pulls Gift Cards From New Jersey Stores
By Chris Morran on April 2, 2012 2:15 PM
52 Comments
A new regulation in New Jersey will require sellers of gift cards to record the ZIP code of everyone who buys a card, because the state thinks a revision to its unclaimed property laws allow it to claim the value of any unredeemed gift cards after two years. So rather than deal with all the possible hassles involved with this change, American Express has simply pulled all its gift cards from retail locations in the Garden State. More »
American Express Syncs Credit Cards With Twitter, Hopes You'll Help Them Shill
By Mary Beth Quirk on March 7, 2012 1:00 PM
18 Comments
Those evil geniuses over at American Express have dreamed up a way to not only hook in the social media crowd via Twitter, but to also get them to do some of their dirty work. The company announced a new program last night, where cardholders can sync up their accounts with Twitter and use hashtags to earn rewards. More »
Home Depot Forgot They Promised To Hang Onto My Rug Until I Decided If I'd Exchange It Or Not, Refuses Refund
By Mary Beth Quirk on January 6, 2012 2:00 PM
66 Comments
Marc knew for a fact that he didn't want to keep the rug he and his wife bought from Home Depot, so he was pleased when an employee was helpful enough to suggest they wait on a refund in case a new shipment had any rugs they'd like. He even offered to hang onto the rug, instead of lugging it back and forth. Unfortunately, the employee's memory wasn't so good. More »
People Are Back To Making Late Payments On Their Credit Cards
By Chris Morran on October 19, 2011 11:30 AM
20 Comments
Two months ago, the number of people making late credit card payments was at its lowest since Justin Bieber was a twinkle in his parents' eyes. Of course, when you reach a low like that, there is often nowhere to go but up. More »
Credit Card Marketer Uses Clever Way To Circumvent New Regs
By Ben Popken on October 13, 2011 11:00 AM
39 Comments
Looks like at least one credit card marketer has cooked up a clever way around regulations that forbid unsolicited credit cards from being issued and showing up in your mailbox. More »
Amex Finally Agrees That You're Not Your Mother
By Ben Popken on August 11, 2011 11:00 AM
3 Comments
After Yuriy's complaint — Amex was addressing his bills to his mother and had her as the legal name on the account — went up on Consumerist, and he sent them an EECB, he got results. More »
Amex Thinks You're Your Mother, Refuses To Change Its Mind
By Ben Popken on August 10, 2011 11:00 AM
21 Comments
A big part of one's psychological development is building an individual identity that is distinct from one's parents. So it's a bit of a setback for Yuriy when Amex has him confused with his mother. He has an Amex card that's attached to his social security number, but somehow his mother is the legal name on the account and the statements are addressed to her. Dealing with customer service has been fruitless. Is Amex trying to induce a Psycho-esque syndrome in Norman, er, I mean, Yuriy? More »
American Express Amazes Family After Cardholder's Death Abroad
By Laura Northrup on July 15, 2011 10:35 AM
54 Comments
Let's travel back in consumer history to 1989, a time before widespread Internet access, when she shopping and financial landscape was recognizable, but still different from what we deal with today. One thing that doesn't change is that true "Above and Beyond" service leads to customer loyalty, and reader Margaret remains loyal to AmEx because of how they came through for her family in a time of crisis and grief. More »
JetBlue Goofs On Rewards Points Offer, Decides To Honor It Anyway
By Chris Morran on June 16, 2011 10:45 AM
9 Comments
Regular readers of Consumerist might remember a story from a few weeks back where US Airways sent out an e-mail telling customers they'd received 1,000 free airline miles, only to take them back a couple days later when the airline realized it was a mistake. Yesterday, JetBlue faced a similar problem, but decided to handle the situation slightly better. More »
Amex Settles Case Alleging They Advertised BOGO, But Charged Double
By Ben Popken on May 23, 2011 11:45 AM
37 Comments
How's this for a bad deal? American Express Publishing Corp. had an offer for a "free" airline ticket when you bought a companion ticket and a subscription to Skyguide magazine. But a lawsuit brought by five Californian counties says that when consumers went to the website to buy their ticket, they were often charged double what the ticket would have cost them if they bought the ticket straight from the airline. Get it? More »
Someone Explain To Experian How American Express Cards Work
By Laura Northrup on April 21, 2011 11:45 AM
58 Comments
How does American Express work? Michael writes that Experian doesn't seem to understand how the company's credit limits work. His card technically has no limit, and this confuses Experian. They coped with the confusion by showing that instead of having theoretically infinite available credit, he had $0, making his pristine record look pretty bad to potential lenders. More »
Worst Company In America Round One: American Express Vs. Capital One
By consumerist.com on March 18, 2011 12:00 PM
47 Comments
Have your photo IDs ready because you'll need them to vote in this battle of credit card combatants! More »
Amex's Platinum Business Card Promises Are Less Than Golden
By Laura Northrup on February 15, 2011 4:00 PM
42 Comments
Lois is a longtime American Express customer. She's had an AmEx card in her wallet for longer than most Consumerist readers have been alive. When she received a mailing offering 50,000 bonus reward points and extra privileges for upgrading her account to a Platinum Business card, she went for it. Except she never received the reward points. Or the airport lounge privileges. Or, apparently, the upgrade to a Platinum Business card. More »
(agoailam)
Cabby Pleads Guilty To Ripping Passenger Off For $800k
By Ben Popken on February 9, 2011 5:00 PM
57 Comments
The car service driver accused of ripping off a Hong Kong feng-shui master for over $800,000 on his credit card has plead guilty, New York Post reports. More »
American Express Offers Credit Card To 3-Year-Old
By Chris Morran on January 13, 2011 5:00 PM
64 Comments
If you needed any more evidence that credit card offers are on the rise, you need look no further than this story over at CNNMoney, in which the writer's 3-year-old daughter received a credit card application from American Express. More »
Banana Republic Register Mishap Leaves You With Neither GIft Card Balance Nor Clothes
By Laura Northrup on December 31, 2010 9:00 AM
33 Comments
The good news: There is a store that will accept American Express gift cards without even trying to throw you in jail. It's Banana Republic. The bad news: A still-unexplained register problem left Andrew without the $90 remaining balance on his card or the items that he tried to purchase. More »
(Nykoh)
The $800,000 Cab Ride
By Ben Popken on November 16, 2010 11:00 AM
51 Comments
A Hong Kong businessman took a 13 mile car service ride to New York City that wound up costing him almost $800,000. More »
Priceline Really Doesn't Want This Guy's $244 Back
By Laura Northrup on October 21, 2010 9:30 AM
31 Comments
Andrew tells Consumerist that he received a refund of $244.16 from Priceline.com after canceling a hotel reservation. That part isn't the problem. The problem, from Andrew's point of view, is that Priceline never charged him for the now-canceled hotel rooms in the first place. He doesn't hate free money, but wonders whether Priceline will finally notice their mistake and sic a collection agency on him sometime in 2012. More »
Why Does American Express Need A Copy Of My Wife's Tax Return?
By Laura Northrup on October 8, 2010 11:30 AM
84 Comments
Evan writes that he recently got married, and the newlyweds make more money than they did at this time last year. American Express suspects something, and has suspended their credit card, demanding a copy of his wife's tax return from last year. What's going on? More »
