American Express Fails At Replacing My Card Or Pretending It Cares

American Express Fails At Replacing My Card Or Pretending It Cares

Over its long history, American Express has always positioned itself as a credit card company that offers the best in customer service. But one Consumerist reader’s story shows that AmEx can screw things up just as royally as its competitors — and that its complaint department also doesn’t actually read your complaints. [More]