Odds are, if an airline finds a way to charge travelers yet another add-on fee, New York Sen. Charles Schumer will be close behind, expressing his displeasure. This time, the lawmaker has American Airlines’s new Basic Economy fare in his sights. [More]
american airlines
Man Pleads Guilty To Groping Teen On American Airlines Flight
By 1.20.17 — Updated: 1.23.17
Seven months after an Oregon man was accused of groping a 13-year-old girl traveling alone on an American Airlines flight, the man has pleaded guilty. [More]
American Airlines’ New ‘Basic Economy’ Fare Means You Board Last & No Bag In Overhead Bin
By 1.18.17
There seems to be a new fare class emerging in air travel lately, essentially dividing the coach cabin between those who can use the overhead bin space, and those who cannot: after United Airlines introduced a cheaper ticket option called a “Basic Economy” fare in November, American Airlines is following suit with — whaddya know? — a “Basic Economy” fare. [More]
What Is Making American Airlines Flight Attendants Sick?
By 1.18.17
For months, American Airlines flight attendants have claimed their new uniforms are causing itchy rashes and hives, while the airline and the maker of the uniform have denied any problem with the apparel. Which raises the question: If it’s not the uniforms, then what is making the flight attendants sick? [More]
Delta Air Lines To Provide Diversity Training To All Employees
By 1.17.17
Between removing unruly or disruptive passengers from flights to denying boarding to travelers with service animals, the way in which airline employees handle tense situations with consumers has come to the forefront. Today, Delta Air Lines announced it would better prepare its employees for these encounters with diversity training. [More]
Group Files Complaint About American Airlines’ Allergy Pre-Boarding Policy
By 1.16.17
In many cases, airlines will do everything they can to accommodate passengers with severe allergies: from refraining from passing out complimentary peanuts to allowing travelers to board early to prepare their spaces. But one group claims that American Airline’s policies aren’t so accommodating, filing a federal complaint against the carrier. [More]
Company That Makes American Airlines Uniforms Says Controversial Clothing Is Safe
By 1.10.17
The back and forth over American Airlines’ controversial new uniforms is continuing on into the new year: the company that makes the uniforms is defending the garments against thousands of flight attendants who say they’re causing itchy rashes and hives, asserting that they’re perfectly safe. [More]
To Quell Safety Concerns, American Airlines Execs Try On Controversial Flight Attendant Uniforms
By 12.27.16
In a move that screams, “See? These uniforms are totally safe!” several American Airlines executives have started wearing the new wool outfits that have led to thousands of complaints from flight attendants who say the clothing is giving them hives and rashes. [More]
American Airlines Flight Attendants File Grievance Over Itchy New Uniforms
By 12.22.16
Months after American Airlines flight attendants first started complaining that their new uniforms were causing some people to break out in hives and suffer itchy rashes, the union that represents the workers has filed a formal grievance with the airline. [More]
Amid Rash Complaints, American Airlines Flight Attendants Want New Uniforms Recalled
By 12.2.16
After months of many American Airlines flight attendants complaining that their new uniforms are giving them hives, rashes, and headaches, a union that represents the workers is pushing the company to issue a full recall of all the uniforms. [More]
Do Airlines Really Ban Unruly Passengers For Life?
By 11.29.16 — Updated: 2.7.17
Here at Consumerist, we have seen more than our fair share of stories involving unruly or otherwise disruptive passengers who have gotten themselves kicked off flights for bad behavior. But upon hearing that Delta Air Lines had banned a passenger for life after he was caught on video yelling at his fellow travelers, we had to wonder: What do you have to do to get banned from an airline forever, and which U.S. carriers have such a policy in place? [More]
American Airlines Apologizes To Family Kicked Off Flight Over Service Dog
By 11.28.16
American Airlines apologized and opened an investigation recently after an Illinois family claimed they were kicked off a flight because an attendant thought their service dog was too big. [More]
More Flight Attendants Reporting Issues With American Airlines’ New Uniforms
By 11.14.16
Although American Airlines previously said issues flight attendants were having with the new uniforms — like causing hives and headaches — were limited to about a dozen people with wool allergies, a union that represents flight attendants says there have now been 1,300 complaints over the clothing. [More]
Multiple Airlines Experience Issues With Reservations After Sabre Systems Glitch
By 11.11.16 — Updated: 11.13.16
If you’ve been having issues booking flights today, you’re not alone: multiple carriers have confirmed they were affected by a glitch in the Sabre reservation system. [More]
American Airlines’ In-Flight WiFi Love Triangle
By 11.9.16
While it’s no secret that American Airlines has been working with in-flight WiFi provider ViaSat to offer speedier connections, its current partner GoGo can’t be too thrilled that the carrier has plans to install its rival’s service in about 500 more of its aircraft. [More]
American Airlines Flight Catches Fire After Aborting Takeoff In Chicago
By 10.28.16
An American Airlines flight preparing to takeoff from Chicago’s O’Hare International Airport blew a tire and caught fire Friday afternoon following a reported engine malfunction. [More]
Veteran Accuses American Airlines Of Illegally Barring Her Service Dog From Plane
By 10.28.16 — Updated: 10.31.16
Last year, American Airlines issued an apology to a retired U.S. Marine after the veteran said he and his service dog were denied boarding a flight. While the airline put that incident behind it, it’s now facing a similar complaint from an Army vet who has accused the airline of mocking her and refusing to let her travel with her licensed service dog. [More]
American Airlines Flight Delayed After 2 Passengers Walked Onto Plane Without Showing Boarding Passes
By 10.24.16 — Updated: 10.31.16
You know that feeling you get when you realize you’ve left the car unlocked overnight? That may be what American Airlines felt like after two passengers were able to walk onto an apparently unlocked plane sitting at Philadelphia International Airport without showing anyone their boarding passes. [More]
