Some American Airlines Passengers Can Now Put 7-Day Hold On Ticket Purchase (For A Fee)

Some American Airlines Passengers Can Now Put 7-Day Hold On Ticket Purchase (For A Fee)

While other U.S. commercial carriers let customers cancel their reservations within 24 hours of purchase, American Airlines allows travelers to put a free 24-hour hold on their ticket purchases. Now American is testing additional options that let travelers put holds of three, five, or seven days on their tickets — for a fee, of course. [More]

American Airlines Flight Diverted After Passenger Allegedly Made “Alarming Statements,” Refused To Sit

American Airlines Flight Diverted After Passenger Allegedly Made “Alarming Statements,” Refused To Sit

Every day, millions of people manage to board airplanes, sit quietly for the duration of the flight and make it to their destination with relative ease. We don’t usually hear about those folks, however. Instead, unruly, disruptive passengers — whether they act that way on purpose or not — are the ones who keep making it into our news cycle. To wit: an American Airlines flight had to be diverted recently when a passenger allegedly made “alarming statements” and refused to take his seat. [More]

American Airlines Flight Diverted Because Of Yet Another Unruly Passenger

American Airlines Flight Diverted Because Of Yet Another Unruly Passenger

Unfortunately, reports of unruly passengers diverting flights has become somewhat of an unwelcome norm recently. The trend continued on Tuesday when an American Airlines flight made an unexpected landing after one traveler became disruptive, threatened crew members, and had to be restrained.  [More]

Passengers Boo American Airlines As Woman Is Kicked Off Flight For No Apparent Reason

Passengers Boo American Airlines As Woman Is Kicked Off Flight For No Apparent Reason

When an unruly, obnoxious or otherwise disruptive person deserves to be booted off a flight, that’s one thing. But American Airlines passengers were pretty ticked off recently when a woman who says she did nothing wrong was ordered off the plane. And they let the crew know — booing and voicing support for their fellow traveler. [More]

(Karin McCay)

Bees Swarm American Airlines Plane, Delaying Flight

Back in June, we learned that a small wasp’s nest had the power to divert a plane full of passengers. Today, we discovered that a swarm of bees outside the aircraft has the ability to delay a flight.  [More]

American Airlines, US Airways Merge Reservation Systems This Weekend

American Airlines, US Airways Merge Reservation Systems This Weekend

American Airlines and US Airways officially become one on Saturday. Okay, they finalized their $17.7 billion merger nearly two years ago, but this weekend they integrate their reservations systems. As we all know from experience, that can be a pain for travelers.  [More]

American Airlines Co-Pilot Lands Plane Safely After Pilot Dies During Flight

American Airlines Co-Pilot Lands Plane Safely After Pilot Dies During Flight

In a tragic turn of events, an American Airlines pilot died on a red-eye flight from Phoenix to Boston early Monday morning. The plane carrying 147 passengers and a crew of five was diverted to Syracuse, NY, and landed safely after the co-pilot took over the controls. [More]

Five People Injured During Unexpected Turbulence On American Airlines Flight

Five People Injured During Unexpected Turbulence On American Airlines Flight

Five passengers aboard an American Airlines flight from the Caribbean island of Grenada to Miami were taken to a local hospital for minor injuries on Thursday, after experiencing some unexpectedly rough air along the way. [More]

(frankieleon)

American Airlines Launches Real-Time Baggage Tracking Service For Travelers

After a long day of traveling the last thing you want to deal with is lost baggage, but, unfortunately, that’s a very real situation for millions of consumers: over the last five years, the Transportation Security Administration paid out $3 million for lost, stolen and damaged baggage. American Airlines is trying to give travelers piece of mind that their bags are well within reach by launching a new bag tracking service. [More]

98-Year-Old Traveler Says Airline Rolled Her Into Baggage Claim, Forgot About Her

98-Year-Old Traveler Says Airline Rolled Her Into Baggage Claim, Forgot About Her

Every year, a 98-year-old woman who lives in Spain flies to Texas to visit her daughter. She took American Airlines this year, and everything went well until she arrived at Dallas-Fort Worth airport, where she was supposed to be met by an attendant. A miscommunication meant that instead, she was left in the baggage claim, strapped to a wheelchair and unable to find anyone to help her. [More]

Photos from the lawsuit: On the left, a worker fills a jug with blue juice using a hose that should be hooked into the bottom of the plane; Right, a worker dumps blue juice in an airplane lavatory.

Lawsuit Claims American Airlines Workers Use Water Cooler Jugs To Ferry “Blue Juice” To Airplane Toilets

Anyone who’s ever been in an airplane lavatory has probably noticed that the water in the toilet often isn’t clear — it’s blue, because of a cleaning chemical airlines use to keep the facilities as fresh as possible for the large numbers of travelers who will pass through the bathroom during a flight. But a new lawsuit claims American Airlines isn’t servicing its toilets properly at Philadelphia International Airport, and instead of fixing a valve used to pump cleaning chemicals into airplane toilets, it has workers allegedly carting around water cooler jugs filled with the so-called “blue juice.” [More]

(CBS Los Angeles)

American Airlines Apologizes After Veteran Says He And His Service Dog Weren’t Allowed To Board Their Flight

American Airlines says it’s apologized to a retired U.S. Marine, after the veteran said he wasn’t allowed to board a flight he’d booked out of Los Angeles because he had his service dog with him. [More]

Another Computer Glitch Grounds American Airlines Flights

Another Computer Glitch Grounds American Airlines Flights

For the second time this year, American Airlines is blaming a computer glitch for grounding dozens of flights in several airports across the U.S. [More]

American Airlines Fined $20K For Failing To Adequately Compensate Bumped Passengers

American Airlines Fined $20K For Failing To Adequately Compensate Bumped Passengers

If you get bumped from a flight because the airline overbooked the plane, you usually get some sort of compensation — money or vouchers for future flights — in exchange for having to change your travel plans. But federal regulators say American Airlines screwed up when it bumped nearly a dozen passengers from a Miami-to-London flight and failed to tell them why or offer them anything for their troubles. [More]

(ABC News -- video in link autoplays)

American Airlines Flight Diverted After Unruly Passenger Allegedly Kissed, Then Punched Attendant

An American Airlines flight heading to Chicago from Miami had to make an unscheduled stop in Indianapolis on Monday afternoon, after a disoriented passenger became disruptive, reportedly kissing and then punching a flight attendant in the face. [More]

American Airlines Accidentally Sent A Plane To Hawaii That Wasn’t Certified For Long Flights Over Water

American Airlines Accidentally Sent A Plane To Hawaii That Wasn’t Certified For Long Flights Over Water

As anyone who’s ever looked at a plane surely knows, not all aircraft are the same. There are some that are designed for short hops or longer trips, and others that are made for long haul flights over water. American Airlines has admitted it got its aircraft a bit mixed up last month, sending a plane on a flight from Los Angeles to Hawaii that wasn’t cleared to make that kind of trip. [More]

Lawsuit: American Airlines Failed To Protect Girl From Passenger Accused Of Touching Her Inappropriately

Lawsuit: American Airlines Failed To Protect Girl From Passenger Accused Of Touching Her Inappropriately

The parents of a girl who said she was touched inappropriately while she was flying alone on an American Airlines flight to New York from Iowa in July have sued the airline, claiming it failed to protect her. [More]

(via Charlotte Observer)

Pilot Flying As An American Airlines Passenger Caught On Video Texting During Takeoff

Where there are rules, there will inevitably be people who break them. But it’s still surprising when someone who’s tasked with enforcing those rules is instead doing exactly what they usually tell others not to do. That was the case for a man flying on American Airlines recently, who filmed an airline pilot traveling as a passenger on a flight from Charlotte to Tampa texting on his cellphone during takeoff. [More]