Bank of America, Comcast, Time Warner Cable, Delta, Charter, American Airlines — these are just a few of the all-too-familiar companies sitting comfortably in the back of the pack in terms of customer service for 2012. [More]
List Of Companies With Worst Customer Service Scores Is Full Of Familiar Names
By January 8, 2013
American Eagle Pilot Arrested Because Drinking & Driving A Plane Is A Huge No-No
By January 4, 2013
Just as drinking and driving is not to be tolerated, boozing and piloting a plane is also frowned upon by law enforcement, especially if you happen to be a commercial pilot about to fly a whole lot of passengers thousands of miles. An American Eagle pilot was removed from a plane he was preparing to fly from Minneapolis to New York City early this morning and arrested after failing an alcohol-breath test. [More]
Hundreds Of Flights Canceled As Bad Weather Wreaks Havoc On Holiday Travel
By December 26, 2012
Given the sheer number of flights that have been canceled today — and stand to be canceled and delayed in the coming hours — it’s possible you’re reading this from the discomfort of an airport or in the house of that family member you’d hoped to be saying goodbye to for another year. [More]
Is American Airlines Misleading Passengers Into Paying Extra For Seats?
By December 18, 2012
If you go online to choose your seat for a flight you’ve already booked only to find that all the remaining seats are premium offerings that require an extra fee, you might think, “Ugh, I should have checked in earlier so I wouldn’t have to pay.” But if you’re flying American Airlines, it might actually be worth it to wait until shortly before your flight. [More]
‘Passenger Of Size’ Policies For The Largest Domestic Airlines
By November 8, 2012
For passengers who don’t easily fit into the narrow seats on most commercial jets, it helps to know in advance what each carrier’s policies. [More]
Relief In Sight For Sandy’s Stranded Passengers As JFK & Newark Reopen For Some Flights
By October 31, 2012
Call her a hurricane or call her a superstorm, but weather phenomenon Sandy is responsible for either stranding a lot of passengers away from home or keeping them from their destinations elsewhere. There’s some relief in sight after three days of flight cancellations, as two New York-area airports, John F. Kennedy and Newark Liberty, have reopened for some flights. [More]
Hurricane Sandy Prompts 4 Major Airlines To Cancel 9,000 Flights
By October 29, 2012
In case you’ve been blithely unaware of a weather phenomenon dubbed Hurricane Sandy, she’s moving in on the East Coast, and fast. As such, American, Delta, United and US Airways had already wiped a combined total of about 9,000 flights off the boards to prepare for the storm. That’s a lot of stranded people. [More]
American Airlines To Hire 2,500 Pilots While Still Dealing With Contract Disputes
By October 25, 2012
American Airlines has been struggling to get its act together for quite some time now, what with rows of airplane seats coming loose mid-flight, typhoid scares and continued contract disputes with its pilots. But even while the company accuses some of those pilots with staging sick-outs and hasn’t reached a deal with the pilots’ union yet, it announced this week that it’ll be adding 2,500 pilots to its payroll in the next five years. [More]
American Airlines Flight Grounded Because Typhoid Fever Apparently Still A Thing To Worry About
By October 16, 2012
Add this odd incident to the litany of problems plaguing American Airlines lately: A plane coming in from Miami was held for two hours on the ground at Louis Armstrong New Orleans International Airport last night after a passenger piped up to say she maybe kinda could be at risk for having typhoid fever. [More]
American Airlines Hopes Online Meal Reservations Will Make Travelers Forget All Those Other Problems
By October 15, 2012
Loosey-goosey seats? Flight cancellations and labor contract disputes? Maybe customers will forget all those problems riddling American Airlines now that some first- and business-class passengers can make sure they reserve their desired in-flight meal in advance. At least, we’re guessing that’s what the airline is hoping as it struggles to reassure customers during its recent tribulations. [More]
American Airlines’ Woes Continue With Flight Cuts Extending Into November
By October 12, 2012
Any day there’s news involving American Airlines, we’ve become used to it being mostly bad. But today there’s a bit of both, so, yay. The bad news: American Airlines is going to keep up with its 1% reduction in capacity into November, which means cutting about 35 flights per day. The good news: The airline says the cuts aren’t going to mess up holiday travel. [More]
American Airlines Employees Say All These Flight Delays Are Turning Passengers Violent
By October 9, 2012
American Airlines has had better days. Delays and canceled flights have soared in recent months; the airline says it’s disgruntled pilots while the pilots says it’s crappy old jets that need constant repair. Regardless of who is to blame, the AA employees working at airport gates say that stranded passengers are channeling their anger into violence at the nearest person in an American uniform. [More]
It’s Partly Your Own Sloppy, Drink-Spilling Fault Those American Airlines Seats Came Loose
By October 5, 2012
I know – we’ve all heard plenty about those American Airlines flights with unbolted seats (if you haven’t, we’ve written plenty about it). But now that American Airlines has finished its inspections of 48 planes to determine why there were rows of loosey-goosey seats on its Boeing 757s, it’s good to know that it’s partly our fault for being such sloppy, spill-prone passengers. Wait, what? [More]
American Airlines Says It’s Fixed All Those Pesky Loose Seats, Doesn’t Say How Many There Were
By October 4, 2012
The good news: American Airlines says it’s all done inspecting its 48 planes and fixing whichever seats happened to be loose. The kind of “hmm…” news? It didn’t say exactly how many planes were in need of attention, just that all those that did are now back in service. [More]
Spirit Airlines Rubs Salt In American Airlines’ Loose Seat Wound With 7.57% Discount Promo
By October 3, 2012
Not a company to let a juicy opportunity for mockery slip by, Spirit Airlines is poking fun at American Airlines’ loose-seat woes with a new 7.57% discount promo. It’s not even a tongue-in-cheek situation — the tongue is fully out of the mouth and wagging at American with: “WE LET LOW FARES LOOSE, NOT SEATS! 7.57% OFF.” Wait, I don’t get it. [More]
American Airlines Finds More Planes With Loose Seats, Blames Installation Problems
By October 3, 2012
Because American Airlines doesn’t need any more 757 jetliners hitting the air with loosey-goosey seats slip-sliding around, the company has been busily conducting inspections of its fleet to get to the bottom of the problem. In just the last week, three American Airlines flights had to make emergency landings due to seats becoming unbolted in mid-air. [More]
American Airlines Can’t Catch A Break: London-Bound Flight Lands In Ireland After Smoky Odor Reported
By October 2, 2012
We’re almost feeling sorry for American Airlines. If it’s not this, that and the other thing then it’s something else. In AA’s case, well-known humorists are railing against the airline; labor disputes have been causing cancellations and flight delays; three planes in a week have had to make emergency landings because of loose seats and now yet another flight had an unscheduled landing after a smoky odor was reported in the cabin. Tough couple of weeks, eh? [More]
Second American Airlines Flight Makes Emergency Landing Due To Pesky Loose Seats
By October 2, 2012
Just a few days after an American Airlines flight bound for Miami from Boston was forced to make an emergency landing due to a row of unbolted seats, another flight had to do the very same thing yesterday morning. The American Airlines flight from NYC’s John F. Kennedy International Airport was on its way to Miami as well, when it had to go back to the airport less than an hour later when three seats in row 14 went all loosey-goosey after takeoff. [More]
