Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(benh57)

American Airlines Will Start Folding US Airways Frequent-Flier Accounts Into AAdvantage Program

If you’ve got US Airways frequent-flier points amassed in your account, be prepared for them to magically change into American Airlines AAdvantage points this weekend. American says it’ll start transferring the points between accounts as it continues to integrate the two carriers. [More]

(David Transier)

American Airlines Refused To Refund Ticket After Fourth-Grader’s Death

Following the death of their young daughter, an Illinois family couldn’t bear the thought of following through with a long-planned spring break trip, so they asked American Airlines to refund the ticket purchased in their daughter’s name. While airlines have varying policies regarding refunds and deaths, the family says they were shocked when the airline refused the refund. [More]

(benh57)

Passenger’s Lawsuit Blames American Airlines For Wife’s Death

A Canadian man who flew with his wife on an American Airlines flight from Dallas to Mexico in March 2013 has filed a lawsuit against the airline, blaming it for his wife’s death. [More]

(Adam Fagen)

American Airlines Leaves Travelers Stranded Around Globe Without Luggage

Beyond just getting you through security and into your seat on the plane, there are a lot of systems that have to work together to get a flight off the ground with all its passengers and all their stuff. But when one important system went down at a major airport on Friday, American Airlines decided to fly a bunch of planes without luggage rather than delay or cancel flights. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014

(bravoinsd)

There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

(David Transier)

Mechanics Say American Airlines Pressured Them To Commit Maintenance Fraud

Six months after the Federal Aviation Administration levied a fine against Southwest Airlines for safety violations related to airplane repairs, the agency announced it was investigating similar issues with American Airlines Group after mechanics filed a series of whistleblower complaints and a lawsuit alleging managers for the airline breached FAA rules in order to aid its merger and get planes on the tarmac. [More]

(frankieleon)

Thieves Used United, American Airlines Customer Accounts To Book Free Trips, Upgrades

If you had boat-loads of miles saved on your American Airlines or United Airlines account you might want to make sure they’re still around, now that botmoh airlines have confirmed thieves used stolen usernames and passwords to book free trips or upgrades. [More]

(TheeErin)

Report: Envoy Air, ExpressJet More Likely To Lose Your Bags; Virgin, Frontier Least Likely

Each time I check my suitcase before hopping a flight, I say a little prayer that my things will make to my final destination. Luckily for me, I’ve had few issues with checked baggage (knock on wood), but thousands of other passengers haven’t been so fortunate. In fact, a new report from the U.S. Department of Transportation reveals that more than 1.6 million consumers have filed mishandled baggage reports in the first nine months of 2014. So, is there one airline that’s more apt to lose your luggage? Probably. [More]

(benh57)

American Airlines Will Give Extra Bonus Miles To Frequent Fliers Buying Its Priciest Fares In 2015

If you’re a first- or business-class traveler who’s willing to shell out the big buck on the priciest fares in the sky, American Airlines says it’s got just the right new bonus mileage program for you. The airline announced today that it’ll be rewarding those travelers with extra mileage that works out to as much as 24,000 more miles per round trip. [More]

(BriYYZ)

American Airlines Plans To Spend $2B Refreshing Planes, Lobbies

Indulging in a makeover every now and then always makes for a nice change of pace, and when you’re a major airline, it also comes with quite a hefty price tag. American Airlines said it’s going to splash out $2 billion in an effort to spiff up its plane and lobbies after its merger with US Airways. [More]

(kevindean)

Why Do Airfares Keep Going Up While Airlines’ Fuel Costs Go Down?

The bad news: While the price of jet fuel is dropping, planes are still packed full of people and airfares are still on the rise. But is there a silver lining of good news for travelers, or are airline bosses just rolling around on beds made of money and laughing at us as we grumble about a ticket home for the holidays? [More]

(benh57)

American Airlines Flight Forced To Return To Gate After Passenger Discovers “Al-Quida” WiFi Network

While there’s no rule that WiFi networks need to employ good spelling, naming a plane hotspot “Al-Quida Free Terror Nettwork” isn’t going to help anyone. And it’s because of that poorly chosen/thick-headed decision that an American Airlines flight from Los Angeles to London last night had to turn back before it even got started. [More]

(jayRaz)

Report: Despite Lower Fuel Costs And Ebola Fears, Many Airlines Just Raised Base Fares

The good news for airlines — fuel prices are down for once. But while that’s all well and great, that doesn’t mean consumers are going to have those savings passed down by way of cheaper air fares. Instead, many of the major airlines have recently raised their base fares by a few dollars across the board, according to a new report. Just in time for the holidays, of course. [More]

American Airlines Flight Makes An Emergency Landing After Cabin Wall Panels Pop Loose

(benh57)

No one wants to hear a sound on an airplane that they’ve never heard before, on the chance that it’s actually something bad. Those fears were likely present yesterday on an American Airlines flying to Dallas from San Francisco when an odd popping noise was followed by panels in the cabin falling off the walls, prompting an emergency landing. [More]

Which Airlines Have The Most Comfortable Coach Seats?

(frankieleon)

“Oh, goodie! I get to sit in coach for X amount of hours! I can’t wait to stretch out and relax,” said no one ever before flying, because in economy class, luxurious leg room and a sweet ratio of cushion to rump comfort is not what you’re paying for. That being said, some airlines are better at pleasing our behinds than others, according to a new poll released this week. [More]

It looks like she fell asleep at the world's tiniest dental practice.

American Airlines Betting Travelers Will Pay $8K To Sleep Awkwardly In A Cubicle

The most expensive airline ticket for domestic travel right now will cost you around $8,000 to fly first class on American Airlines from New York City to Los Angeles. And for all that extra cash, you apparently get some better food and the opportunity to nap in the equivalent of a tiny office cubicle. [More]

American, Delta Sue Operators Of Scammy Travel Clubs

American, Delta Sue Operators Of Scammy Travel Clubs

We’ve told you before about travel club scammers who send out notices claiming that you’ve won free trips from Travelocity or travel vouchers from airlines that sound like they exist (but don’t). The airlines have always responded to these stories by saying they would have their lawyers look into these types of scams, but at least two major carriers are actually doing something about it. [More]