(yooperann)

American Airlines CEO Denies Claims Of Industry Collusion

While the Department of Justice investigates the possibility that airlines colluded to keep ticket prices high, the top executive at American Airlines is trying to assure his employees that the company did nothing wrong. [More]

All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One

(Paul Thompson)

Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]

(Jeff Kubina)

America’s Biggest Companies React To SCOTUS’ Same-Sex Marriage Ruling

While it might not seem like there’s a direct link to same sex marriage and our country’s biggest businesses, even before the Supreme Court of the United States ruled today that marriage is a constitutional right for any American, many major companies came out in support of same-sex marriage, saying those rights help them do business better. Today, some of those companies — and more — spoke out in celebration of the landmark ruling. [More]

(Alan Sheffield)

Does Booking Direct With The Airline Actually Offer You The Lowest Price?

It’s no secret that some airlines have little love for online travel-booking sites. Southwest only lets travelers book fares directly through the airline and Delta has cut ties with a number of booking/listing sites, including TripAdvisor. The airline industry claims that booking directly will get consumers the lowest prices on airfare, but is that true? [More]

(RIckDrew)

Hawaii-Bound Flight Diverted To L.A. After Half The Plane’s Toilets Stop Working

Because we all know how quickly a travel experience can turn from good to bad when there’s limited access to working toilets, the crew of an American Airlines flight from Dallas to Honolulu decided to make an unscheduled pit stop after three of the plane’s six lavatories malfunctioned. [More]

Computer Glitch Grounded All United Airlines Flights Tuesday Morning

Computer Glitch Grounded All United Airlines Flights Tuesday Morning

For the second time in two months technology proved to be a formidable foe for major U.S. airlines; this time grounding all United Airlines flights for a short period on Tuesday.  [More]

(benh57)

Report: Airlines Get A Lot Of Hate On Social Media, Especially The Big Ones

As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers. [More]

(paul_houle)

What Are The Best And Worst Airlines For Using Rewards Travel?

So you’ve racked up a bunch of frequent flier miles or loyalty points or whatever your preferred airline calls them, but can you actually use those rewards to book free travel when you want? For some U.S.-based carriers, the answer ranges from “almost definitely” to “good luck.” [More]

Cancer Patient Says American Airlines Ticket Agent Refused To Provide Her A Wheelchair

Cancer Patient Says American Airlines Ticket Agent Refused To Provide Her A Wheelchair

Just because someone looks healthy on the outside doesn’t necessarily mean they actually are. That’s the lesson a Texas woman hopes to pass on to others after she says a ticket agent with American Airlines declined to provide her with a wheelchair despite the fact she had just receiving cancer treatment. [More]

(benh57)

American Airlines Passenger Accused Of Stealing From Crew Member, Fellow Traveler Mid-Flight

While you might expect a pickpocket working amid a large crowd of people, it’s not the norm to worry about your possessions getting swiped mid-air. Law enforcement authorities say an American Airlines passenger flying from Los Angeles to New York yesterday has been accused of stealing from not only a fellow traveler onboard the flight, but a crew member as well. [More]

(benh57)

Dozens Of American Airlines Flights Delayed Over Pilot iPad Glitch

Flights get delayed for any number of reasons: bad weather, crew members running late, mechanical problems and trouble with pilots’ iPads. Okay, that last one doesn’t seem routine, but American Airlines says that was exactly the reason why dozens of the airline’s flights were delayed Tuesday night. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(benh57)

American Airlines Will Start Folding US Airways Frequent-Flier Accounts Into AAdvantage Program

If you’ve got US Airways frequent-flier points amassed in your account, be prepared for them to magically change into American Airlines AAdvantage points this weekend. American says it’ll start transferring the points between accounts as it continues to integrate the two carriers. [More]

(David Transier)

American Airlines Refused To Refund Ticket After Fourth-Grader’s Death

Following the death of their young daughter, an Illinois family couldn’t bear the thought of following through with a long-planned spring break trip, so they asked American Airlines to refund the ticket purchased in their daughter’s name. While airlines have varying policies regarding refunds and deaths, the family says they were shocked when the airline refused the refund. [More]

(benh57)

Passenger’s Lawsuit Blames American Airlines For Wife’s Death

A Canadian man who flew with his wife on an American Airlines flight from Dallas to Mexico in March 2013 has filed a lawsuit against the airline, blaming it for his wife’s death. [More]

(Adam Fagen)

American Airlines Leaves Travelers Stranded Around Globe Without Luggage

Beyond just getting you through security and into your seat on the plane, there are a lot of systems that have to work together to get a flight off the ground with all its passengers and all their stuff. But when one important system went down at a major airport on Friday, American Airlines decided to fly a bunch of planes without luggage rather than delay or cancel flights. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014

(bravoinsd)

There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

(David Transier)

Mechanics Say American Airlines Pressured Them To Commit Maintenance Fraud

Six months after the Federal Aviation Administration levied a fine against Southwest Airlines for safety violations related to airplane repairs, the agency announced it was investigating similar issues with American Airlines Group after mechanics filed a series of whistleblower complaints and a lawsuit alleging managers for the airline breached FAA rules in order to aid its merger and get planes on the tarmac. [More]