Consumerist
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epic fail
You Can't Bend Your Knee? Here, We're Bumping You To Coach
What does it take for an airline to retain customers these days? Here's a tip: given the graying of America, try not treating elderly people with medical emergencies like crap. Livejournal user urzepatriz details how American Airlines added insult to his or her grandfather's injury. Literally. By bumping him to coach on a cross-country flight after an injury sustained during the trip required major surgery and left him unable to bend his knee. More » -
travel
Big Airlines Cramming Even More Seats Into Coach
If you're looking for the most legroom, look to the low fare carriers because the big airlines are cramming more and more seats into coach, says the WSJ. More » -
drunks on a plane
Drunk American Airlines Pilot Arrested Before Transatlantic Flight
London police arrested an American Airlines pilot twenty minutes before he was scheduled to fly 204 passengers from London to Chicago. 57-year-old Captain Joseph Crites was four-times over the legal alcohol limit and reeking of booze when he tried to enter his Boeing 777's cockpit. More » -
bag fee
Airlines: Thanks For The Extra Billion Dollars In Bag Fees
When airlines said that baggage fees were successful, they weren't kidding. Collectively, they pocketed an extra $1.1 billion in luggage fees in 2008. American and US Airways led the pack — collecting $278 million and $187.1 million in bag fees respectively. More » -
crime
Newly Bought Clothes Mysteriously Escape Your Luggage And Return Themselves
Ah yes, the Philadelphia Airport. You'll never find a more wretched hive of scum and villainy. A baggage handler has been charged with two counts of theft after a woman noticed that $550 worth of clothes (with the price tags still on) had mysteriously wandered out of her luggage. More » -
airlines
Man Sues American Airlines For Revoking Lifetime Pass
A man who paid nearly $400,000 in the late 80s for two lifetime passes from American Airlines is now suing the company, claiming they illegally revoked the passes after a supposed rule violation. The passes allowed him and a companion to travel anywhere they wanted in first class for the rest of his life, but AA canceled them after claiming he made "'speculative reservations' for companions."
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complaints
74-Year Old's American Airlines Ordeal
Nobody told 74-year-old Mrs. Reynolds her American Airlines flight was canceled until she was on-board the wrong one. Her tale of sprinting, being stranded, and customer service failure, inside... More » -
airlines
Great, Airplanes Are Cleaner. Do You Care?
No longer distracted by high oil prices, airlines now claim that they're starting to focus on customer service. Two of them, American and United, think that their biggest issue is dirty planes. Wouldn't it be great if that were true? More » -
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funny
American Airlines Charges Fees To Non-Passengers
In an attempt to improve margins during tough times, American Airlines will now charge fees to non-passengers, The Onion reports. (Thanks to ubermex!) (Photo: joyosity) -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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flying porn
The WiFi Porn Party Is Over At American Airlines
American Airlines has changed its mind about its liberal anti-porn-filtering policy and will, indeed, attempt to stop that guy in a trench coat from downloading naughty content. More » -
flight attendants
What It's Like To Be A Flight Attendant
A travel reporter for the New York Times spent two days working as a flight attendant on American Airlines, flying between Dallas and New York City and shadowing the real flight attendants as they dealt with drunk passengers, supply shortages, and travelers who are already fed up and tense before they even board the plane.
“Who would have thought, after 30 years, that we’d be a flying 7-Eleven,” Becky Gilbert, a three-decade veteran of the industry told me during a break in our training session in Fort Worth.
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american airlines
American Airlines Says Some Customers Are More Equal Than Others
It's true, you're all going to the same place, but American Airlines has decided to debut new dedicated lanes available only to the "elite" members of the AAdvantage program, full-fare coach customers, AAirpass holders and passengers in business and first class. The lanes will direct these desirable individuals swiftly through the airport from check-in to boarding — including security. More » -
american airlines
Lawsuits: American Airlines Loses Wife's Corpse For 4 Days
It's one thing if American Airlines loses your baggage, but what about your wife's body? What do you do then? One Brooklyn man was faced with this grim dilemma when he arranged to have his wife's body flown to their home in Ecuador after she passed away from pelvic cancer. American Airlines lost the body, and it went unrefrigerated for 4 days, according to the New York Post. More » -
orbitz
Update: Orbitz Sent Reader To Collections For Ticket They Never Sold Him
Here's some updates on the post about reader Josh, whom Orbitz wanted to make pay for a ticket they never sold him and he never used. Turns out that between when he sent his original letter to us in February and when we posted it, Orbitz sent him to collections. But now that his story got on here and Digg, Orbitz's ass-covering machine has been activated... More » -
tsa
TSA Employee Grounds 9 American Airlines Planes By Attempting To Break Into Them
A TSA employee used sensitive avionics equipment as a ladder while attempting to break into 9 American Airlines planes to test how well they were secured. The TSA agent was able to break into 7 of the planes, raising questions about the security of the aircraft, but also managed to ground the aircraft — causing at least 40 flights to be delayed at O'Hare. More » -
American Airlines has launched broadband internet service on nonstop flights from New York to San Francisco, New York to Los Angeles and New York to Miami for a fee of $12.95 [Bizjournals]
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american airlines
New York, 2:53 AM
Mon Jul 6
6 posts in the last 24 hours
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