American Airlines Plane Evacuated With Emergency Slides, Three Passengers Burned

American Airlines Plane Evacuated With Emergency Slides, Three Passengers Burned

An American Airlines flight pulling away from the gate at the Dallas Fort Worth International Airport on Thursday was evacuated with the use of emergency slides, resulting in minor injuries for three passengers. [More]

Five Airlines Being Probed For Price-Gouging Following Amtrak Accident

Five Airlines Being Probed For Price-Gouging Following Amtrak Accident

Five airlines are at the center of a newly opened federal investigation into price-gouging for their actions in allegedly raising airfares following the May derailment of an Amtrak train in Philadelphia that killed eight people and injured 200 others. [More]

After the flight, the man's mother realized is wheelchair had been damaged.

Airline Apologizes After Repeatedly Mistreating Traveler In Wheelchair

A US Airways passenger with muscular dystrophy says he was dropped by crew members, had his shoe knocked off, was left in the aisle, and then twice left at the wrong gate. Now the airline’s new owners have some apologizing to do. [More]

Airlines Testing New Software To Avoid Extreme Turbulence, Cut Down On Costs And Injuries

Airlines Testing New Software To Avoid Extreme Turbulence, Cut Down On Costs And Injuries

I’ll be the first to admit it, I’m a terrible flyer — the slightest hint of a bumpy patch and I’ve got a death-grip on the arm rest. While pilots do everything they can to avoid hitting any kind of rough air, they’ll be getting a bit more help via new software designed for the sole purpose of allowing them to sidestep turbulence. [More]

(meg)

US Airways, American Airlines Set Deadline For Merging Booking Systems

Even though regulators approved the merger of American Airlines and US Airways in late 2013, the two carriers have continued to operate separate websites with separate systems for booking travel. That will soon begin to change, with the merged mega-airline announcing an October deadline for operating as a single carrier. [More]

(Rachel)

Delta, American, United & Southwest Face Passenger Lawsuits Over Alleged Collusion For Higher Airfares

Following news that the Department of Justice opened an investigation into alleged collusion between major airlines to keep ticket prices high, it was only a matter of time before consumers began filing lawsuit against the major U.S. carriers. [More]

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American Airlines CEO Denies Claims Of Industry Collusion

While the Department of Justice investigates the possibility that airlines colluded to keep ticket prices high, the top executive at American Airlines is trying to assure his employees that the company did nothing wrong. [More]

All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One

(Paul Thompson)

Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]

(Jeff Kubina)

America’s Biggest Companies React To SCOTUS’ Same-Sex Marriage Ruling

While it might not seem like there’s a direct link to same sex marriage and our country’s biggest businesses, even before the Supreme Court of the United States ruled today that marriage is a constitutional right for any American, many major companies came out in support of same-sex marriage, saying those rights help them do business better. Today, some of those companies — and more — spoke out in celebration of the landmark ruling. [More]

(Alan Sheffield)

Does Booking Direct With The Airline Actually Offer You The Lowest Price?

It’s no secret that some airlines have little love for online travel-booking sites. Southwest only lets travelers book fares directly through the airline and Delta has cut ties with a number of booking/listing sites, including TripAdvisor. The airline industry claims that booking directly will get consumers the lowest prices on airfare, but is that true? [More]

(RIckDrew)

Hawaii-Bound Flight Diverted To L.A. After Half The Plane’s Toilets Stop Working

Because we all know how quickly a travel experience can turn from good to bad when there’s limited access to working toilets, the crew of an American Airlines flight from Dallas to Honolulu decided to make an unscheduled pit stop after three of the plane’s six lavatories malfunctioned. [More]

Computer Glitch Grounded All United Airlines Flights Tuesday Morning

Computer Glitch Grounded All United Airlines Flights Tuesday Morning

For the second time in two months technology proved to be a formidable foe for major U.S. airlines; this time grounding all United Airlines flights for a short period on Tuesday.  [More]

(benh57)

Report: Airlines Get A Lot Of Hate On Social Media, Especially The Big Ones

As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers. [More]

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What Are The Best And Worst Airlines For Using Rewards Travel?

So you’ve racked up a bunch of frequent flier miles or loyalty points or whatever your preferred airline calls them, but can you actually use those rewards to book free travel when you want? For some U.S.-based carriers, the answer ranges from “almost definitely” to “good luck.” [More]

Cancer Patient Says American Airlines Ticket Agent Refused To Provide Her A Wheelchair

Cancer Patient Says American Airlines Ticket Agent Refused To Provide Her A Wheelchair

Just because someone looks healthy on the outside doesn’t necessarily mean they actually are. That’s the lesson a Texas woman hopes to pass on to others after she says a ticket agent with American Airlines declined to provide her with a wheelchair despite the fact she had just receiving cancer treatment. [More]

(benh57)

American Airlines Passenger Accused Of Stealing From Crew Member, Fellow Traveler Mid-Flight

While you might expect a pickpocket working amid a large crowd of people, it’s not the norm to worry about your possessions getting swiped mid-air. Law enforcement authorities say an American Airlines passenger flying from Los Angeles to New York yesterday has been accused of stealing from not only a fellow traveler onboard the flight, but a crew member as well. [More]

(benh57)

Dozens Of American Airlines Flights Delayed Over Pilot iPad Glitch

Flights get delayed for any number of reasons: bad weather, crew members running late, mechanical problems and trouble with pilots’ iPads. Okay, that last one doesn’t seem routine, but American Airlines says that was exactly the reason why dozens of the airline’s flights were delayed Tuesday night. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]