Consumerist
american airlines
Posts Tagged “
American Airlines
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american airlines
american airlines
You've Got About A 1 In 3 Chance Of Arriving Late With American Airlines
For the third month in a row American Airlines is the worst airline when it comes to arriving on-time, says the Department of Transportation. Only 67.3% of American's flights arrived within 14 minutes of scheduled arrival. Also remarkably tardy were United Airlines and Continental. More »
american airlines
American Refunds Canceled Plane Ticket, Keeps $15 Checked Baggage Fee
American refunded Josh's airfare after canceling his flight to New York, but not his $15 checked baggage fee. Though the fee is listed in their system, American won't issue a refund unless Josh sends a formal request letter along with his baggage claim receipt to Tulsa, Oklahoma. More »
wishful thinking
13 Headlines The Consumerist Editors Wish They Could Write
Here at the Consumerist we get a lot of emails requesting more "happy stories." While we wait for some to happen, here are 13 headlines we would love to write. They are in no particular order. More »
american airlines
American Eagle Kicks Autistic Child And His Mother Off Plane
On Monday, an American Eagle flight which was in the process of taxiing at the Raleigh-Durham Airport in North Carolina turned around to kick 2-and-a-half-year-old Jarett Farell (pictured left) and his mother Janice off of the plane. According to WTVD, the unhappy toddler was crying loudly and after a few warnings, the decision to turn the plane around was made. Janice Farell contends that the crew was very short-tempered and unsympathetic toward her and her son and that everything would have been ok if it weren't for the flight attendant who kept upsetting Jarett. American Airlines claims they did nothing wrong. Details, inside... More »
weather delay
Dear American Airlines Employees: "I Hope That One Day You Find A Good Paying Job With An Employer That Cares About You"
AJ writes in to let us know that he too was lied to by American Airlines. They canceled his flight(s) from Pittsburgh to Austin (by way of Dallas). He called the 1-800 number but was met with a CSR who used "bad weather in Dallas" as an excuse, and told him there was no way to get him to Austin on time. More »
airline baggage fees
How to Avoid Airline Baggage Fees
The bad news is that because of high fuel costs, United Airlines and US Airways will be following American Airlines in charging a $15 first-bag fee. The even worse news is that most of the remaining airlines will probably follow suit with the exception Southwest who locked in their fuel prices several years ago. Since the airlines are attempting to cash in on baggage fees, SmartMoney offers some tips on how to avoid them. The tips, inside... More »
american airlines
AA Lies About Bad Weather To Deny Reader Compensation
Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said "there isn't a cloud in the sky." AA later revealed the flight was actually delayed because they were waiting for a fax. It's understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results. More »
executive customer service
Call American Airlines Executive Customer Service
Two phone numbers for reaching American Airlines Executive Customer Service when normal customer service fails.
Antoinette Kaade on 514-636-3654
Ioanna Tsontakis on 514-636-3666
Here's what to say once you get there.
(Photo: Flying Photog)
worst company in america
Worst Company In America 2008 "Elite 8" Bracket!
The bracket has been updated as we prepare for Round 4 of our Worst Company In America contest. See the full-sized graphic, suitable for framing or forming the basis of informal office betting pools, inside... More »
disgusting
An American Airlines passenger says they had to sit through an entire flight in a seat soaked with urine from a previous passenger, the Fort Wayne Observed blog reports. Here's an excerpt of the complaint letter they emailed the airline:
More »
American Airlines Forces Passenger To Ride In Urine-Saturated Seat
An American Airlines passenger says they had to sit through an entire flight in a seat soaked with urine from a previous passenger, the Fort Wayne Observed blog reports. Here's an excerpt of the complaint letter they emailed the airline:
More »
fees
Broken Scales Help Airlines Profit On Fraudulent Baggage Weight Fees
Before leaving home, Shawn's bags weighed 44 pounds. At Chicago, the airport scale said they weighed 44 pounds. When lifting off from Phoenix, the airport's scales said the bag weighed 52 lbs, incurring at $50 fee. When he landed in Chicago, he weighed the bags again at the check-in counter. 47.5 pounds. "Her bag had lost 4.5 pounds on a 3 1/2 hour flight,” Shawn told Elliot.org. After writing a complaint letter, Shawn received a $50 voucher from American Airlines who defended their fraudulent scale by saying they were in "full compliance with the policies for scale calibrations." So apparently the policy allows for defrauding passengers. The voucher is nice, but I would want my actual money back. And what of all the other travelers who didn't pay attention or didn't complain? Pure profit.
American Airlines offers $50 voucher after being accused of scale ’sham’ [Elliot]
(Photo: Getty)
frustration
The 10 Most Annoying Airline Fees
Forbes Traveler has put together a list of the top 10 most annoying airline fees, and it's a good one — or is it a bad one? Airlines are feeling the effect of skyrocking oil prices and they're trying their best to pass the costs along to you, their customers, without driving down demand. The result? These delightful fees. Gotcha! More »
fees
