american-airlines

American Airlines To Charge $8 For Blanket And Pillow, If You're Lucky

By Chris Walters on February 9, 2010 11:12 AM 0 views

(randomduck)

Starting in May, American Airlines will sell blanket-and-inflatable-pillow packs for $8 each on domestic flights longer than 2 hours. If your flight is under 2 hours and you tend to get cold on a plane, relax: you can't shiver to death in under 2 hours, and by then you'll be at your destination. Or, okay, still on the runway at your departure spot, raiding your carry-on for snacks. You might want to bring a light jacket. More »

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American Airlines Threatens To Move You Down On The Stand-By List If You Complain

By Meg Marco on February 1, 2010 3:52 PM 0 views

(Photo:Zonaphoto)

Reader Kelsea's flight was delayed getting to O'Hare and when she got there for her connection to LA she encountered rudeness and general crappy service from American Airlines. One of the employees even went so far as to suggest she not request to be moved up the stand-by list because they would probably move her down "out of frustration." Hey, that may be true but you probably shouldn't tell the customers you're going to try to spite them. Don't worry though, the story has a happy ending. More »

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Passenger And Steward Fight Over Cup Of Ice

By Ben Popken on January 26, 2010 11:00 AM 0 views

(Photo: ineffable_pulchritude)

There's dark clouds brewing in the friendly skies and sometimes it's the passengers fault. George Hobica writes, "I was on a plane recently, first class, on American, where the guy sitting next to me shook his glass as the flight attendant was passing by and said "More ice"--the FA said, "What's the magic word" and the guy said, "Oh, you mean I'm supposed to say please? I just want more ice" ... and she said, "You want more ice, it's up in the galley. Go get it yourself."
152 Comments

American Airlines Flight Grounded Because Of Threatening Note

By Meg Marco on December 18, 2009 6:55 PM 9192 views

(Photo:Zonaphoto)

Do not write a mean note and leave it in an airplane bathroom. The AP is reporting that a Chicago-bound American Airlines flight was grounded because of a note that a passenger found in the lavatory. More »

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American Airlines Responds To Psychotic OJ Incident

By Ben Popken on December 16, 2009 8:44 AM 31022 views
American Airlines made this statement to Fox & Friends regarding the story we posted last week of a first-class passenger who was given a warning that he might face federal charges for asking a flight attendant for a glass of orange juice: More »

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Videodrome #3: Paper Puppet Reenactments Of Removed YouTubes

By Ben Popken on December 14, 2009 11:32 AM 5671 views
Faster! Leaner! Meaner! Ben Popken rounds up Consumerist.com's top stories of the week, from psychotic stewardesses to deadly foreclosures. This week we introduce a new feature: printing out the internet and turning it into a puppet show.
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Delta Offers Gold Status To Victims Of Pyschotic American Airlines Stewardess

By Ben Popken on December 14, 2009 10:35 AM 63175 views

(Photo: Mzelle Biscotte)

Delta has offered Gold status to anyone who was on the ill-fated American Airlines flight where a stewardess screamed at a first class passenger who had the gall to ask for orange juice, and had him given a written warning by the captain. More »

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Asking For Orange Juice On American Airlines May Violate Federal Law

By Ben Popken on December 10, 2009 2:00 PM 97826 views
Something went very wrong on American Airlines flight 614 from Sacramento to Dallas this Sunday, December 6th. An American Airlines stewardess having an extremely bad day flipped the frak out on a first class passenger for asking for a glass of OJ and gave him a written warning from the captain for, "threatening, intimidating, or interfering with a crewmember." Here's an eyewitness account:
238 Comments

Notorious Passenger Of Size Was Given A Full Row To Himself

By Meg Marco on December 4, 2009 1:20 PM 32367 views
A photo allegedly taken by a flight attendant that has been making its way around the internet has prompted an investigation of safety procedures by the FAA, says the New York Post. More »

96 Comments

Reach American Airlines Customer Service

By Ben Popken on December 2, 2009 2:19 PM 2969 views
American Airlines unpublished customer service number is 817-963-1234. Press 00 and say "agent" to get an operator. Don't press 3, because that's just a trick.
10 Comments

Passenger Of Size Allegedly Has Picture Taken By Flight Attendant

By Meg Marco on December 1, 2009 8:30 PM 44432 views

(Photo: FLIGHTGLOBAL)

We can in no way confirm that this is true, but the Telegraph is reporting that this photo was "reportedly" taken by an American Airlines flight attendant who wanted to illustrate to airline managers the difficulty of dealing with passengers who cannot fit into seats. More »

198 Comments

No Rebooking For People With H1N1 , So, You Know, Good Luck Flying

By Meg Marco on November 23, 2009 1:59 PM 2604 views

When I look at flight attendants I do not see mere mortals. I see heroic flying immune systems. When the zombificating superflu does eventually strike, those who survive will no doubt be ruled by former flight attendants and elementary school teachers. In the meantime, they'll somehow continue working in a "flying petri dish" as some airlines continue to refuse H1N1 as an excuse to rebook.  More »

55 Comments

Are You Ready To Go Shopping On Your Next Flight?

By Chris Walters on November 17, 2009 11:51 PM 2731 views

American Airlines is beginning to experiment with turning flights into shopping opportunities, reports the New York Times. We're not just talking about in-flight purchases of Sky Mall schwag, either: the paper reports that limousine services, tickets to theme parks and Broadway shows, and train tickets are some of the offerings being considered or currently being tested.  More »

54 Comments

American Airlines Fires Web Designer For Helping Customer

By Ben Popken on November 17, 2009 2:18 PM 22340 views

Dustin Curtis complained to American Airlines about its poor website user interface. A designer within the company reached out to him to apologize, say how it was hard sometime to design well at a large company, but that better designs were coming down the pike. American Airlines then fired the designer. Authenticity can be a hazard to your job health.  More »

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American Airlines And The Tale Of The $100 "Prepaid Baggage Fee"

By Meg Marco on November 10, 2009 4:54 PM 14490 views

Reader Jeremy says that his attempts to be polite and have everything taken care of for someone who was doing his organization a big favor were made more difficult by a secret, unpublished "prepaid baggage fee" that American Airlines attempted to charge him.  More »

43 Comments

FAA Continues To Investigate American Airlines, May Charge Individual Mechanics

By Chris Walters on October 19, 2009 10:22 PM 4580 views

The FAA has been investigating American Airlines for a while now over allegations that it wasn't repairing its planes properly, and yesterday the Wall Street Journal reported that the agency may widen its investigation, and even bring charges against individual employees who signed off on substandard repairs.  More »

48 Comments

Airlines Add $10 Surcharge On Busy Holidays

By Laura Northrup on September 26, 2009 6:00 PM 9402 views

If you're planning any air travel on the busiest post-holiday travel days this year, prepare to pay $10 in an extra, uh, "fuel surcharge" on Delta, American, and United flights. Fuel is super extra expensive on November 29th, January 2rd, and January 3rd, you know.  More »

74 Comments

American Airlines Raises Baggage Fees For Flights Abroad

By Alex Chasick on August 28, 2009 4:16 PM 3243 views

If you thought you could escape American Airlines' increased domestic baggage fees by only flying abroad, think again: AA is raising checked bag fees for some international flights to Europe and India.  More »

43 Comments

American Airlines Misplaces Your Grandmother, Twice

By Meg Marco on August 13, 2009 6:42 PM 9401 views

Every once in awhile we post a sad story about someone's 85-year-old grandmother being left at the gate because nobody came to push the wheelchair. This is one of those stories. The difference, however, is that in this case American Airlines left the woman at the gate, apologized, got her a hotel, brought her back, and left her with a Skycap. She missed the second flight too.  More »

75 Comments

American Airlines Takes Passenger For Rides In All The Wrong Ways

By Phil Villarreal on August 3, 2009 2:00 PM 10708 views

Kim is less than enamored of her recent American Airlines flights. Late arrivals made her miss connecting flights, her baggage decided to branch out and travel on its own for a while, all because she missed a different flight a couple days earlier:  More »

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